It's all one piece. I don't think they can swap the GPU by itself.
And it's much faster to just swap a logic board I guess. The repair depot has a very quick turn-around. My record is 3-4 days.
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Apple Initiates Repair Program for 2011-2013 MacBook Pros With Video Issues
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It's all one piece. I don't think they can swap the GPU by itself.
And it's much faster to just swap a logic board I guess. The repair depot has a very quick turn-around. My record is 3-4 days.
Exactly my point - it makes little sense that they'd tell kdgone that he wasn't supposed to be covered on the basis that his issue related to the logic board!
... wish I could say I was surprised.
Their "strategy" is to take their reserve stock of logic boards for this model, and stick them into only those machines that've failed while handing cash to those who payed for repairs.
As opposed to, say, letting the matter go to court, in which case they'd have to 1) use the legal system to say the "our customers are wrong" (bad PR), 2) potentially lose, having the courts declare "Apple is unfair to its customers" (more bad PR), 3) potentially have to pay out a heck of a lot more money then those reserved logic boards are worth.
Ah, gotcha, so they're not saying the repair program is directly related to the suit, they're merely telling participants of the suit about the program.
Best bet when dealing with support channels for a company is to just give them a link to a page on their own website that backs you up, and leave out anything that isn't documented there. Even if they don't know what the page is talking about, at least at that point they should understand that the onus is on them to figure out the rest. Anything you add will tend to just confuse them.
So after they replaced my PERFECT retina samsung display - due to "insufficient documentation" provided by the person who inputed my repair order - I'm on my 2nd LG display this week.
Color LCD
LP154WT1-SJA2
DCN505300EPFDR3A5
Color LCD
Attached is screenshot of uneven color - Should I have it replaced ?
No IR as I can see -
It's green on bottom left - Red on top right
Color LCD
LP154WT1-SJA2
DCN505300EPFDR3A5
Color LCD
Attached is screenshot of uneven color - Should I have it replaced ?
No IR as I can see -
It's green on bottom left - Red on top right
Attachments
They replaced my screen without consent (perfect screen) replaced with Samsung rev 2 - ****ing yellowed
Sent in again and now dealing with bleed - I regret even sending it in !
I'm going to see if I can get replacement... This is unbelievable ...
I laughed out loud reading your post. If apple really care about their customers they would have addressed the problem way before now. They are only addressing it now to avoid a lawsuit. Nothing to do with customer care.
Apple is fixing my 2012 non-retina for free. It was having crazy display issues in 10.9 and 10.10 (worked fine in 10.8 tho.
Hey guys,
can someone tell me if this is related to the video card or is it just a Yosemite software bug??
I already got a new logic board, twice.
I did 3 times a clean install, I just want to know for sure cause Apple Care 2nd line doesn't believe me (I have apple care)
dropbox.com/s/l7xthsl431mrofc/Video%2007-03-15%2012%2008%2023.mov?dl=0
dropbox.com/s/wi3hlol169rxtof/Video%2007-03-15%2020%2017%2004.mov?dl=0
dropbox.com/s/zv5tum2z2af9bfq/Video%2008-03-15%2009%2057%2058.mov?dl=0
it would help me a lot
can someone tell me if this is related to the video card or is it just a Yosemite software bug??
I already got a new logic board, twice.
I did 3 times a clean install, I just want to know for sure cause Apple Care 2nd line doesn't believe me (I have apple care)
dropbox.com/s/l7xthsl431mrofc/Video%2007-03-15%2012%2008%2023.mov?dl=0
dropbox.com/s/wi3hlol169rxtof/Video%2007-03-15%2020%2017%2004.mov?dl=0
dropbox.com/s/zv5tum2z2af9bfq/Video%2008-03-15%2009%2057%2058.mov?dl=0
it would help me a lot
Last edited:
My 2011 MBP died hard in mid-January. I took it to the Apple Store right after the repair program started. My MBP failed the video system test at the Apple Store. I remember that the battery had something like 60 cycles before the MBP died. The Genius told me the battery was down to a quality of 75% (it is 4 years old). The MBP had the CTO high resolution glossy display. After about a week, I got a call. The repair center said the display was bad (vertical lines) and told me it would be a flat rate of $310 plus tax to fix anything. I inquired if that would cover the battery. They were going to get back to me. Fast forward a week. I picked it up last Sunday. Not only did they change the logic board, but they changed the battery, hard drive, display and a cable (can't remember which). However, the replacement display is not high resolution (only 1440 x 900) but it is glossy. They replaced everything except the case, keyboard, Bluetooth/wifi module and the DVD drive. Fresh install of Mountain Lion (remember that?) And ... No charge! Thanks Apple
Hey guys just update you on what Apple has done to repair my 2011 15 inch MacBook Pro . Basically I had upgraded my computer with 16 GB of 1600 MHz ram and they 512 GB is this the but they actually replace it with a seven or 50 GB HDD and brought it back down to 8 GB of RAM but they still let me keep my 512 SSD and my 16 GB of this is seen hundred megahertz ram. Other than replacing the logic board they replaced the monitor itself including the clamshell the battery and a few other things THAT THEY NEVER! really had to replace altogether they fixed about $800 worth of stuff. I guess I lucked out. Thinking about selling it now for about $1000 and get that new 12 inch retina MacBook! Should I do it???? They basically gave me a brand-new MacBook Pro this thing is running like the first day I bought it. I can't believe apples has gone above and beyond to do this for me even though I'm four years out of warranty. This is why I will never buy any other product other than Apple products..... #Appleisthebest
Well, those look like the sort of issues I'd blame on a graphics card, personally. I certainly wouldn't expect to see that sort of display corruption with a fresh OS install if all the hardware were in perfect working order.
Got mine back today. For a recap I took it in with no OS on the hard drive so they could not test it in the store. They agreed to send it in with no argument. Got it back today with a new logic board. They also replaced the hinge for some reason. Came back with the latest OS installed and even included the CD I left inside. Overall a happy camper with the end result. I've sense replaced it with a 13" so I am going to use it to convert my wife to OS X from Windows.
15" Mid 2012 Non-Retina
Question(s):
I was surprised to see the retina Mid 2012 and Early 2013 15" MacBook Pros included here as (a) they don't use the highly publicized-failure-proned AMD GPUs, (b) I haven't heard anything widespread about the GeForce GT 650M in said generations of retina MacBook Pros.
That being said:
(1) What was happening on said retina MacBook Pros?
(2) What about the non-retina version of the Mid 2012 15"? Technically, it has the same GeForce GT 650M; is the failure not happening on those machines, and if it isn't, what is the differentiator that causes the failure to occur on its retina counterparts?
I ask the second question as I own said non-retina Mid 2012 15" and I'm curious to know what about it dodged this bullet and/or if it will be in danger of being affected anyway. Thanks.
Question(s):
I was surprised to see the retina Mid 2012 and Early 2013 15" MacBook Pros included here as (a) they don't use the highly publicized-failure-proned AMD GPUs, (b) I haven't heard anything widespread about the GeForce GT 650M in said generations of retina MacBook Pros.
That being said:
(1) What was happening on said retina MacBook Pros?
(2) What about the non-retina version of the Mid 2012 15"? Technically, it has the same GeForce GT 650M; is the failure not happening on those machines, and if it isn't, what is the differentiator that causes the failure to occur on its retina counterparts?
I ask the second question as I own said non-retina Mid 2012 15" and I'm curious to know what about it dodged this bullet and/or if it will be in danger of being affected anyway. Thanks.
I'm wondering the same thing. I don't get these issues. For almost 2.5 years, I had zero issues with my rMBP. Then within the last 1-2 months, everything went hay-wire… right as AC was going to end in July.
I sent my mid-2012 rMBP 15inch into the depot on Tuesday and just got a call from my AppleCare rep. Turns out the repair depot found, yet another, hardware problem on my MBP. This time it was the display (again.) So if they replace the display and send it back, it would be display #4 and logic board #3. Instead, they offered me a replacement computer FINALLY. Should have it sometime next week or so.
I am certainly aware of display issues that affected those machines, but I figure Apple wouldn't lump in a display problem on one kind of machine in with a GPU problem on another. Seems kinda odd if you ask me.
Also still burning with curiosity about the non-retina Mid 2012 15" and why they're (thankfully) not included in this repair program.
Isn't the GPU still the same GeForce GT 650M? I know that the lower-end of non-retina 15" had 512MB of VRAM instead of the 1GB found in the higher-end model and the retinas, but I'd figure that difference would at least put the higher-end model of non-retina Mid 2012 15" on the same kind of ********.
So then my Early 2011 15" finally crapped out after having absolutely zero issues for more than 4 years.
Had the logic board replaced at an Authorized Service Provider - which took just one day!
The laptop runs cooler now, too. So it turned out quite well, actually.
Had the logic board replaced at an Authorized Service Provider - which took just one day!
The laptop runs cooler now, too. So it turned out quite well, actually.
I think I'm having this issue on my Mac Mini 2011 Server which shares much the same hardware as the MacBook Pro. Is the Mac Mini also covered under this program?
One of my rMBPs failed the Apple Hardware Test the other day.
I have two Macs with issues at the moment.
One of my rMBPs failed the Apple Hardware Test the other day.
I have two Macs with issues at the moment.
- Sorry to hear you're having issues. But no, the mini isn't covered. The problem was/is with the discrete graphics in the affected MacBook Pros. Since the Mac mini doesn't have discrete graphics, it isn't susceptible to the same hardware problem.
This is also why none of the 13" MacBook Pro models are covered under the program.
Your 2012 rMBP is covered, however.
See MacBook Pro Repair Extension Program for Video Issues for information about the programme.
Got back from the Apple Store a few hours ago. They replaced my mid-2012 rMBP with the 2.3 ghz/16gb/256gb SSD with the current one, and since they don't make the "lower" end model with discrete graphics, I got the higher end model with the 16gb RAM/512gb SSD/2gb NVIDIA card.
Took a few weeks of sending in my old defective one and getting it "repaired," but I'm finally happy. Good job Apple.
Now I have to go buy AppleCare for this one again lol
Took a few weeks of sending in my old defective one and getting it "repaired," but I'm finally happy. Good job Apple.
Now I have to go buy AppleCare for this one again lol