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Does freezing on the white screen on bootup qualify me to a free repair under this program?

If the freeze is due to the fault described by the program, sure. That symptom alone doesn't indicate that that fault is in effect, however.

You might consider some more tests, such as entering internet recovery and testing Safari there, for example.
 
If the freeze is due to the fault described by the program, sure. That symptom alone doesn't indicate that that fault is in effect, however.

You might consider some more tests, such as entering internet recovery and testing Safari there, for example.

How do you enter "internet recovery"?

Also, I've posted about this before. I attached a photo I took of the vertical lines that would appear, back when the computer actually booted up. People said that's definitely the GPU problem covered by this program. Unfortunately I wouldn't be able to reproduce that now, since I can't boot past the white screen.
 

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Command + Option + R on boot. If done correctly, it'll show a spinning globe as it begins its startup sequence.

I tried that and saw the spinning glode. It said it would take a half hour to download, so I went to sleep. When I woke up, it was frozen on the gray screen once again.

Also, I tried the Apple Hardware Test (hold D on power-up), and it passed. But it still won't get past the gray screen on bootup.
 
The Apple Hardware Test isn't worth much. It'll happily clear a system with major hardware problems, seemingly more often than not.

The fact that the system stalls on its way to Internet Recovery implies you do indeed have a hardware problem. The stall still may not be related to the GPU program, however, but given the display corruption you were seeing earlier, you may as well get in contact with your nearest service provider.
 
The Apple Hardware Test isn't worth much. It'll happily clear a system with major hardware problems, seemingly more often than not.

The fact that the system stalls on its way to Internet Recovery implies you do indeed have a hardware problem. The stall still may not be related to the GPU program, however, but given the display corruption you were seeing earlier, you may as well get in contact with your nearest service provider.

I'll partially co-sign on this one. While AHT (extended) eventually did produce the graphic glitches I'd been getting it still "passed" the test, which seems a bit counterintuitive. But in the end I had no problems getting it fixed under the extended warranty program.
 
The Apple Hardware Test isn't worth much. It'll happily clear a system with major hardware problems, seemingly more often than not.

The fact that the system stalls on its way to Internet Recovery implies you do indeed have a hardware problem. The stall still may not be related to the GPU program, however, but given the display corruption you were seeing earlier, you may as well get in contact with your nearest service provider.

It's no good for AMD video issues. Mine passed with flying colours as displayed on a tinted screen with green lines across it! Apple then replaced the logic board. ;)
 
I am so dissapointed with my 2011 15" Macbook Pro. Had it repaired here in New Zealand under the repair program and less than a month later it is broken again.

I have to drive 90 minutes to get it fixed and then I will be without my work/home computer for 3 days.

This computer cost me so much money and I upgraded Ray and put in a SSD.

I feel like it's pointless to get it fixed as it will break again and again.

I am looking at maybe getting a 2015 13" Retina Macbook Pro. How would that compare performance wise? I feel like I don't want a dedicated graphics card in my next model.

Any thoughts? Can't really afford a new one but don't see any other option :(
 
How do you enter "internet recovery"?

Also, I've posted about this before. I attached a photo I took of the vertical lines that would appear, back when the computer actually booted up. People said that's definitely the GPU problem covered by this program. Unfortunately I wouldn't be able to reproduce that now, since I can't boot past the white screen.

If it does that, they'll be able to verify it. The only way you can get past that is by disabling your gpu kernel extensions in single user mode, but that certainly won't facilitate testing. I would only suggest it if you needed to back up stuff.

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How do you enter "internet recovery"?

Also, I've posted about this before. I attached a photo I took of the vertical lines that would appear, back when the computer actually booted up. People said that's definitely the GPU problem covered by this program. Unfortunately I wouldn't be able to reproduce that now, since I can't boot past the white screen.

If it does that, they'll be able to verify it. The only way you can get past that is by disabling your gpu kernel extensions in single user mode, but that certainly won't facilitate testing. I would only suggest it if you needed to back up stuff. Also that looks identical to my own. It just crashed one day without warning... so much blue :(.

If the freeze is due to the fault described by the program, sure. That symptom alone doesn't indicate that that fault is in effect, however.

You might consider some more tests, such as entering internet recovery and testing Safari there, for example.

That wouldn't work. It will have to access that hardware to proceed with the recovery. I suspect it will either hang or hit the solid blue again.
 
That wouldn't work. It will have to access that hardware to proceed with the recovery. I suspect it will either hang or hit the solid blue again.

... who said anything about actually going through with the recovery process? slapple wanted to know whether his system's failure to boot was related to the GPU program. He's already reported the results and the conversation's moved on from there.
 
I took my MBPr 15" 2012 in. I told the support guy that I had been experiencing random scrambled graphics and the odd occasion i turned the Mac on, and nothing would be displayed on the screen at all.

I had previously had my screen replaced in 2013 for the image retention issue.
My new screen had 3-4 dead pixels. I pointed that out to the support guy, and he said that they would replace the screen for free as well.

I dropped it off on a Friday afternoon, they rang me on the Sunday to say its ready to be picked up!

The screen, and logic board was replaced.

I'm a very happy camper!

Now to sell it off to get the new MacBook or a MBPr 13".
 
Just thought I'd chime in. Currently posting from a 2007-era MBP with the 8600GT that (somehow) is on its original logic board.


Anyway, my Early 2011 2.3 failed just last night. Took it in today, and was promised a new logic board with the problem sorted, rather than a refurb unit of any kind. It sounded very good, so I'll post back once I have the machine in my possession later this week.
 
Bear in mind that there are three possibilities to consider - a refurb board, a defective board that hasn't failed yet, or a redesigned board.

Refurb boards are boards that've already failed (not necessarily due to the GPU design flaw, but something's gone wrong), and been repaired.

Defective boards have the design flaw, and may fail at any time - they just haven't gone yet. Odds are this is what you'll be getting, given that you've been promised it won't be a refurb.

Redesigned boards are boards which've been created for this model of Macbook, but without the design flaw. As far as anyone here knows, these don't exist.
 
Bear in mind that there are three possibilities to consider - a refurb board, a defective board that hasn't failed yet, or a redesigned board.

Refurb boards are boards that've already failed (not necessarily due to the GPU design flaw, but something's gone wrong), and been repaired.

Defective boards have the design flaw, and may fail at any time - they just haven't gone yet. Odds are this is what you'll be getting, given that you've been promised it won't be a refurb.

Redesigned boards are boards which've been created for this model of Macbook, but without the design flaw. As far as anyone here knows, these don't exist.


I dunno man. The genius told me specifically that I'd be receiving a board that used a different kind of solder. She has done a lot of these transactions and I believe her.
 
Called Apple a few days ago to get a refund for a repair I did last year on my 2011 MBP 15". It was the third repair I had done for the discrete graphics card failing. While the rep was handling my refund, I mentioned that I need to do another graphics card repair and wanted to verify that the new warranty program would cover it. He put me on hold, got someone higher up on the phone, and they initiated a laptop replacement!

My new MBP should arrive today (-edit- oops, only the superdrive was coming today, they haven't shipped the laptop yet). At first they were going to swap me with the base model 15" MBP, but I noted how my current laptop has discrete graphics so they bumped me up the higher model with Nvidia. I paid $500 to get the ssd upgraded from 500GB to 1TB. My current hdd is 1TB, but the model I originally bought from Apple only had 500GB so that's all they could match. It's an expensive upgrade, but you can't change the ssd later and I just received $310 from the refund so now was a good time. They are also including a usb superdrive since I mentioned how my 2011 model has optical built in.

So glad to no longer have a laptop waiting to fail ^^
 
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So I have a late 2011 MacBook pro (2.2ghz/8gb of ram/500 gb sd) and the videos been out for months now. I charge it up and turn it on every now and then just to lets the fans and drives go for a few minutes and what not. but it turns on and sometimes lets me choose a profile to load but after that the wheel keeps turning and eventually goes white. I tried booting it every way possible but ended up in blue screen and even tried to install a new os on a new hard drive but same problem. I just started looking fixing my logic board and upgrading the ram and hd and came across this and wonder if im eligible for this? I read the first 6 pages but skipped to the end so im sure this has been asked plenty of times.

thanks!
 
did anyone mention that the boot rom version is different from the original board?

MBP81.0047.B29

the strange thing is... so far I have had repaired four Early 2011 MBP's, all have an i7 2 Ghz.
Three got new boards with MBP81.0047.B29 (changed by different apple service providers withhin 1-2 days) and the one I brought to the Apple Store got the old one MBP81.0047.B27 (had to wait two weeks till they got the replacement board)... hope that is not a bad sign..:rolleyes:
 
did anyone mention that the boot rom version is different from the original board?

MBP81.0047.B29

Here's a pic of my Late 2011 MBP 17" specs with all the Boot Rom & Firmware versions ..
Mine hasn't failed ...YET.... but I'm pretty sure it's only a matter of time & I too am curious as to what Apple is going to replace it with..
It may be worse than what I have now :eek:


soqnvt.jpg
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I've been reading through this thread and had some specific questions.

A) A few people mention their SD card reader not working / USB port issues, along with the GPU issue. Is that because the issues happen together? I ask because I have GPU issues for sure - random freezing, random restarts, artifacts every now and then... *and* recently I noticed my SD card doesn't work, and a few weeks ago my left USB port stopped working entirely.

B) What do I need to do to prove I have an issue with my laptop? The freeze/restart/artifacts only happen ~once or twice a week, and that's with heavy use... I can't imagine they'll be able to experience the issue themselves. I'm hoping the system test they run can detect the issue, but apparently it doesn't find the issue sometimes..
 
A) A few people mention their SD card reader not working / USB port issues, along with the GPU issue. Is that because the issues happen together?

No, that's a coincidence - those parts simply also have a high failure rate.

B) What do I need to do to prove I have an issue with my laptop?

If I were you, I'd create a video of it. Most modern mobile phones have a suitable camera.
 
I've been reading through this thread and had some specific questions.

A) A few people mention their SD card reader not working / USB port issues, along with the GPU issue. Is that because the issues happen together? I ask because I have GPU issues for sure - random freezing, random restarts, artifacts every now and then... *and* recently I noticed my SD card doesn't work, and a few weeks ago my left USB port stopped working entirely.

B) What do I need to do to prove I have an issue with my laptop? The freeze/restart/artifacts only happen ~once or twice a week, and that's with heavy use... I can't imagine they'll be able to experience the issue themselves. I'm hoping the system test they run can detect the issue, but apparently it doesn't find the issue sometimes..

Hi,

I wanted to reply to this question because I did have USB/SD card issues with my mid-2010 15" MBP with GT330m dGPU. I had my logic board replaced in October of 2014, and so far, so good. No more KP's and they also fixed the SD card and USB issues. I am not sure if they're connected or not. But, my SD card works, now. I was also having USB issues before hand, where the USB port would not work randomly and then work, again, randomly. But, since the LB replacement, USB/SD card issues have been resolved.

Maybe, the issue I was having with the GPU somehow was connected to the USB ports going wonky and/or the SD card going kaput. Although, I don't know how that would be since USB/SD cards communicate with the CPU, if anything else. But, since MBP's have that auto-switching thing with integrated GPU and discrete GPU, those things might be inter-connected. But, not an engineer. Just wanted to chime in on this....
 
I've been reading through this thread and had some specific questions.

A) A few people mention their SD card reader not working / USB port issues, along with the GPU issue. Is that because the issues happen together? I ask because I have GPU issues for sure - random freezing, random restarts, artifacts every now and then... *and* recently I noticed my SD card doesn't work, and a few weeks ago my left USB port stopped working entirely.

B) What do I need to do to prove I have an issue with my laptop? The freeze/restart/artifacts only happen ~once or twice a week, and that's with heavy use... I can't imagine they'll be able to experience the issue themselves. I'm hoping the system test they run can detect the issue, but apparently it doesn't find the issue sometimes..

And, oh... to answer you concerns... if need be... try getting another Genius Appointment, if, they don't fix your computer under the "recall" the first time. In my experience, I booked a 2nd appointment a couple of months after my first Genius appointment when they wouldn't replace my LB free of charge. My situation with my mid-2010 15"MBP was a little different since it was outside their quality replacement program that had ended in December of 2013 for the affected computers. So, I was "outside" the recall window. And, I didn't really have much to lose, except, I couldn't afford $330 to fix the logic board. But, luckily... they did honor it, the second time around. I really don't know what I did differently, except, that I tried to put a spiel on them about the situation regarding the "Latent Manufacturing Defect" affecting my particular MBP....

I guess, gather as much "ammunition" that you can get. Meaning, know as much as you can about your computer and it's ills to present to them when you are there. You're in the midst of the recall program, so they can't say you're outside the window like they could have given me. Part of your "ammo," is your computer, itself. if, it's one of the affected MBP that they are "recalling," they they already have one ear on your favor. Or whatever the saying is. Just try to give them a reason that you mean business and that you are well-informed and that you are not trying to swindle them.

I guess, the unwritten part about all of this is that they are always wary of costumers because they think that they are always trying to finagle them with something free. Returning something, buyer's remorse and all the negative things that goes into retail. But, I think, that if t hey feel that you're issue is "legit," then, they'll listen more carefully. I don't know what I'm trying to say. I guess, try again? If, it doesn't work the first time?

--that's what I did.
 
And, oh... to answer you concerns... if need be... try getting another Genius Appointment, if, they don't fix your computer under the "recall" the first time. In my experience, I booked a 2nd appointment a couple of months after my first Genius appointment when they wouldn't replace my LB free of charge. My situation with my mid-2010 15"MBP was a little different since it was outside their quality replacement program that had ended in December of 2013 for the affected computers. So, I was "outside" the recall window. And, I didn't really have much to lose, except, I couldn't afford $330 to fix the logic board. But, luckily... they did honor it, the second time around. I really don't know what I did differently, except, that I tried to put a spiel on them about the situation regarding the "Latent Manufacturing Defect" affecting my particular MBP....

I guess, gather as much "ammunition" that you can get. Meaning, know as much as you can about your computer and it's ills to present to them when you are there. You're in the midst of the recall program, so they can't say you're outside the window like they could have given me. Part of your "ammo," is your computer, itself. if, it's one of the affected MBP that they are "recalling," they they already have one ear on your favor. Or whatever the saying is. Just try to give them a reason that you mean business and that you are well-informed and that you are not trying to swindle them.

I guess, the unwritten part about all of this is that they are always wary of costumers because they think that they are always trying to finagle them with something free. Returning something, buyer's remorse and all the negative things that goes into retail. But, I think, that if t hey feel that you're issue is "legit," then, they'll listen more carefully. I don't know what I'm trying to say. I guess, try again? If, it doesn't work the first time?

--that's what I did.

Thanks for the advice! I'll get everything in order before I go in.
 
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