Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.
Took my device in yesterday. VST was flagged in general diagnostics, then passed VST for a couple of times before failing. The test seems to need a couple of warm-up runs before it can detect things that are wrong with the GPU, if you cannot replicate the glitches easily (for example if you are only experiencing reboots or shutdowns).
 
This is a very good point..for me, my 2012 rMBP 15" has random kernal panics and screen tearing, and GPU, DGPU switching is very slow and often kills whatever app is running. And yet, a test run in the store with the VST didn't show anything. They said they would have to have it for several days to check it further. I didn't have the ability to leave it there for several days, or the 500$ for a week loaner - REALLY? I might have to go back in after having used it all day already and see if they can make it fail for once and for all.

REPAIR PROGRAM ENDS AT THE END OF FEBRUARY PEOPLE
 
Last edited:
This is a very good point..for me, my 2012 rMBP 15" has random kernal panics and screen tearing, and GPU, DGPU switching is very slow and often kills whatever app is running. And yet, a test run in the store with the VST didn't show anything. They said they would have to have it for several days to check it further. I didn't have the ability to leave it there for several days, or the 500$ for a week loaner - REALLY? I might have to go back in after having used it all day already and see if they can make it fail for once and for all.

REPAIR PROGRAM ENDS AT THE END OF JANUARY PEOPLE

Did you mean February? :)
If there are issues, take a picture or a video as soon as it appears, and ask the tech to take it in and escalate the case to engineering. They'll ask you to keep the pics on the desktop and they'll try to approve the repair for free.
 
Did you mean February? :)
If there are issues, take a picture or a video as soon as it appears, and ask the tech to take it in and escalate the case to engineering. They'll ask you to keep the pics on the desktop and they'll try to approve the repair for free.

yes, corrected
 
I just got the split screen black line down the middle with left to right and right to left screen. Unfortunately, I forgot to take a photo before I restarted the MacBook Pro Late 2011. I am taking it to the apple store to fix it. Did most of you guys have success after going in the store/mailing in for a repair? From I am reading people seem to be having more issues and constant failures after getting the MacBook Pro repaired. That is making me a bit nervous as the program is already going to be over soon and they don't cover you for another year.
 
I just got the split screen black line down the middle with left to right and right to left screen. Unfortunately, I forgot to take a photo before I restarted the MacBook Pro Late 2011. I am taking it to the apple store to fix it. Did most of you guys have success after going in the store/mailing in for a repair? From I am reading people seem to be having more issues and constant failures after getting the MacBook Pro repaired. That is making me a bit nervous as the program is already going to be over soon and they don't cover you for another year.

Either way take it in. It gives you 90 days of warranty on the repaired machine, which might give you some headroom if it fails again.
 
I just got the split screen black line down the middle with left to right and right to left screen. Unfortunately, I forgot to take a photo before I restarted the MacBook Pro Late 2011. I am taking it to the apple store to fix it. Did most of you guys have success after going in the store/mailing in for a repair? From I am reading people seem to be having more issues and constant failures after getting the MacBook Pro repaired. That is making me a bit nervous as the program is already going to be over soon and they don't cover you for another year.
I took my MBP in a few months ago to an authorized service center and haven't had any probs since the replacement of the board.
 
This is a very good point..for me, my 2012 rMBP 15" has random kernal panics and screen tearing, and GPU, DGPU switching is very slow and often kills whatever app is running. And yet, a test run in the store with the VST didn't show anything. They said they would have to have it for several days to check it further. I didn't have the ability to leave it there for several days, or the 500$ for a week loaner - REALLY? I might have to go back in after having used it all day already and see if they can make it fail for once and for all.

REPAIR PROGRAM ENDS AT THE END OF FEBRUARY PEOPLE

At least they accept photos and/or videos taken with Our smartphone or a camera showing the failure of your MBP!
I think they would even accept if this would be photos/videos from a Samsung smartphone ... :D

Good luck!
[doublepost=1455884349][/doublepost]


Just my general advice for prevention of GPU failure:


In our family we have several 2011 and 2012 MBPs. Although ther were some OTHERS than gpu failures with them, i did some prevention for GPU issues, hoping they will have sort of effect on the risk for it...

I am convinced mostly these issues arrive more likely with overheated GPUs.
My hypothesis: "Overheating" begins already at temperatures beneath the official limit, maybe because of the ROHS issue and the ridiculous minimizing of fan action and "thinness-fetish" of Jony Ive. It seems also that the fan is reacting too late on rising temperatures for "comfort" reasons (noise from fans).

So my personal solution is:
1). To Prevent absolutely less convection and use the MBP the less possible on a cushion or other positions that prevent convection, especially the little part under the CPU/GPU which has just the size of a postcard. Not only the GPU itself, but as well the CPU will heat up the inner part of the MBP and so also the GPU secondarily.

2) installing apps like MacFanControl:
a) to diagnose easily with just one click the temperatures of CPu and GPU
b) to react sooner than the system itself on temperatures above of 55-60 degrees Celsius by manually coose higher rpm of both fans. This also takes just some clicks and about 5-10 seconds.
Normally they run at about 2000 rpm, but even 3000 or 3,500 rpm will cause nearly no significant noise!

3) you can also already choose modestly higher rpms before You charge your MBP with high workload for CPU and/or GPU using MacFanControl.

4) LEARNING about cooling management:
Regarding the temperatures in using Fan control apps makes you better understand how easy you expose your mBP to damn high temperatures... And so you learn to think about manual prevention of higher temperatures very easily.

This will surely not prevent ALL possible existing risks, bit at least some of them, I am convinced about this.
 
Last edited:
Same here: screen suddenly turning black then automatic restart or Gray Screen of Death (with a twist since Yosemite: double restart, so no crash report to send to Apple, not that they care about them…), hidden windows showing strange artifacts (lines or triangle) when revealed, black screen when waking up from sleep…

Now that my iMac becomes less and less reliable too (freezes, black screen when waking up or just waking up the screen), I will have to buy a new machine soon.
But for the first time in 25 years, I will not be so happy and confident when I will buy this new Mac…

Great, nothing for the 2010.

The mid-2010's have exactly the same problem (aka TS4088). The difference with the 2010 is that Apple did acknowledge it and offer a three year repair program - which was no use for me when mine only started to display symptoms shortly after becoming three years old.


same thing here. As soon as my 15" mid 2010 started acting up, i looked it up and the repair program was over. pretty ******.
 
Not at all. We've had 4-5 MBPs come down with this issue, it's cost us ~£600 every time. Think we'll see any of that back? Not a chance. They've denied it's been their problem for years. Where was the world class service then?

They refunded me for 3 computers that we had repaired due to this issue.
 
Good News:

The extended Repair Program for MBP 15" has been extended !!!


Now it concerns also Retina models, even one from 2013.
MBP from 2012 are NOT included. I don´t know if theses MBP
are better designed or have better GPUs or whatever lets them be excluded.

Now it remains valid and active until
December 16th 2016
or
for 4 Years after purchase

whatever will last longer.

---->>> http://www.apple.com/support/macbookpro-videoissues/


Affected Models



    • MacBook Pro (15-inch Early 2011)
    • MacBook Pro (15-inch, Late 2011)
    • MacBook Pro (Retina, 15-inch, Mid 2012)



    • MacBook Pro (17-inch Early 2011)
    • MacBook Pro (17-inch Late 2011)
    • MacBook Pro (Retina, 15 inch, Early 2013)
 
wait so my 2010 MBP is still not covered even though the issue didn't start until a recent OSX update? Now I get video card kernel panic at least 3x a week and can rarely use my discrete graphics.
 
As the dates for repair have been extended and new models included, could a mod update the post? Thanks in advance.
 
same thing here. As soon as my 15" mid 2010 started acting up, i looked it up and the repair program was over. pretty ******.

... not like a real Apple user to just roll over and give up that easily. The deadline has barely passed, and you're telling me you didn't bother taking it in anyway.

Snooze you lose. I took one in this week, and Viola! They took it in under the plan.
 
... not like a real Apple user to just roll over and give up that easily. The deadline has barely passed, and you're telling me you didn't bother taking it in anyway.

Snooze you lose. I took one in this week, and Viola! They took it in under the plan.

the deadline was moved to the end of 2016, december 31, 2016
 
  • Like
Reactions: dontworry
... not like a real Apple user to just roll over and give up that easily. The deadline has barely passed, and you're telling me you didn't bother taking it in anyway.

Snooze you lose. I took one in this week, and Viola! They took it in under the plan.

Did you take a mid 2010 in and they fixed it? or 2011 and newer?

The problem with mine was that is was working fine until after the recall was long over. No snoozing here.

The mid 2010's are obsolete now anyways, and that tells me there are no parts left to fix it.

the deadline was moved to the end of 2016, december 31, 2016

Yea, i think the mid 2010 was actually over in 2014 or so. This new recall "extension" was only for 2011-2013.

I can't complain too much, the thing has lasted me almost 6 yrs. It just sucks because it still handles everything that I throw at it. Really hoping that the 2016 MBP is going to be awesome.
 
My MBP 15" Late 2011 i7 just started having GPU issues within the last couple of weeks and started getting worst. The screen would glitch every couple of hours until a reboot. Took it into the Apple store here in Sydney yesterday and VST showed the problem. Apple is covering it under the Quality Program(E1). So it seems that the program did not expire in February. Thank you Apple!!!
 
My MBP 15" Late 2011 i7 just started having GPU issues within the last couple of weeks and started getting worst. The screen would glitch every couple of hours until a reboot. Took it into the Apple store here in Sydney yesterday and VST showed the problem. Apple is covering it under the Quality Program(E1). So it seems that the program did not expire in February. Thank you Apple!!!

Yeah..so far so good.....you got what, 3 or 4 years from the machine before it failed?

only trouble is - your "new" Logic Board isn't actually "new" - its an old one thats already failed in someone else's machine - and has been repaired by ATi - and there is a very significant chance that it will fail again but much more quickly than your first original, newly built board. So make sure you back everything up regularly and be prepared for further failures.

Apple are now covering this issue until December - and its quite likely you will need a further "new" Logic Board before then!
 
Yep, I did get lucky in this case, not a single issue in 3 years. Since this was custom i7 with the upgraded screen, I really could not justify upgrading to the New MBP for my purposes, especially since I put in a 1TB SSD.

If it were not for Apple fixing this at no charge, I would have had to pay about $900 Australian to get it fixed. I am perfectly happy with a used board, so long as the GPU issue is fixed and the board passes all tests. I'd be happy if I can get one more year out of it before upgrading.
 
  • Like
Reactions: dealmaker
Yep, I did get lucky in this case, not a single issue in 3 years. Since this was custom i7 with the upgraded screen, I really could not justify upgrading to the New MBP for my purposes, especially since I put in a 1TB SSD.

If it were not for Apple fixing this at no charge, I would have had to pay about $900 Australian to get it fixed. I am perfectly happy with a used board, so long as the GPU issue is fixed and the board passes all tests. I'd be happy if I can get one more year out of it before upgrading.

I sincerely wish you well - and indeed it's great that they repaired it (albeit some could argue it was faulty right from the design stage) - but I do fear you might be very lucky to get a full year from your refurbished board. My late 2011 machine lasted until January of this year......but its had TWO further failures on subsequent boards.....and I would not describe myself as a power user of the graphics capability.
 
I sincerely wish you well - and indeed it's great that they repaired it (albeit some could argue it was faulty right from the design stage) - but I do fear you might be very lucky to get a full year from your refurbished board. My late 2011 machine lasted until January of this year......but its had TWO further failures on subsequent boards.....and I would not describe myself as a power user of the graphics capability.

Apple replaced my locgic board without issue, and I was told by the tech that there is a 24 month warranty on the new logic board. I am way beyond happy. Now it might be becuase of the new consumer laws they have enacted here in Australia, but in any case, used replacement logic board or not, this MBP is the best investment I have ever made. Apple fan for sure
 
Apple replaced my locgic board without issue, and I was told by the tech that there is a 24 month warranty on the new logic board. I am way beyond happy. Now it might be becuase of the new consumer laws they have enacted here in Australia, but in any case, used replacement logic board or not, this MBP is the best investment I have ever made. Apple fan for sure

Wow. Thats a result!! Here in the UK (where we are supposedly protected by the euro consumer laws!) - we only get a 90 day warranty on the logic board.....though it it fails again then at least we will be covered until the end of December when the recall ends....
 
Register on MacRumors! This sidebar will go away, and you'll see fewer ads.