Stupid question for someone who's been a member since 2003. Of course he's delusional, and there's a lot of those types around here.
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Apple Initiates Repair Program for 2011-2013 MacBook Pros With Video Issues
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Stupid question for someone who's been a member since 2003. Of course he's delusional, and there's a lot of those types around here.
How am I being slanted? Apple is standing behind their products NOW, that's not the argument. The issue is with them waiting until 2015 to acknowledge and assist users that had problems in 2014.
You make a good point, this IS entirely voluntary, and I'm not basing my opinion solely on numbers because I can't get those numbers. There is an implied subjectivity or principle at work here. Apple is under no obligation to help users who's systems died after the warranty expired, but there IS a principle that they should stand by their products which are implied to be (and priced accordingly) among the highest quality in the industry.
sualpine, I am big enough to admit that you win this argument. I cannot argue in a completely logical sense with hard numbers that Apple has done anything wrong. Only an implied principle, but not everything in life is determined by hard numbers. There are non-quantifiable factors (such as user satisfaction and customer perception) that can be affected.
I think Apple waited to long. That is my opinion and (like my signature states) doesn't matter to you or anyone else. I cannot back up my belief with any numbers for you. I'm sorry.
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EDIT: that is also why much of the law (which I am studying, but am by no means an expert) includes clauses that account for reasonableness tests on a case by case basis, because not everything can be quantified neatly.
I just got off the phone with Apple customer support. They had to transfer me to a senior customer service advisor, but they will be submitting a request for reimbursement. My Early 2011 didn't have any problems until it was about 3 months removed from Apple Care. Then it had the GPU failure and logic board replaced for $350. I had to email them a copy of my invoice receipt...which unfortunately I didn't have immediately handy on the phone call, so they gave me their email and direct callback number.
I'm awaiting the next steps, but believe I will be getting reimbursed for my repair!
In my eyes Apple has made this right, and it only reaffirms my love for their products! I upgraded to a retina, and am still glad I did, but this will take some of the sting off the purchase and might even make my 2011 more valuable in resale hopefully. It was a flawless machine other than this one failure.
I'm awaiting the next steps, but believe I will be getting reimbursed for my repair!
In my eyes Apple has made this right, and it only reaffirms my love for their products! I upgraded to a retina, and am still glad I did, but this will take some of the sting off the purchase and might even make my 2011 more valuable in resale hopefully. It was a flawless machine other than this one failure.
And so your "raw data" is simply "make up what I think Small White Car thinks?" That's certainly scientific!
I have no clue how you got that view out of what I posted. Why don't you go ahead and tell me what my favorite color is while you're at it since you seem to know what I'm thinking without me actually saying it.
My mid-2009 isn't workong propely with my SSD. It's attributed to an nVidia graphics chip problem.
My iPad air 2 is respringing. I heard it may be to do with the way the battery is connected.
My iPad air 2 is respringing. I heard it may be to do with the way the battery is connected.
Jesus....
Jesus I hope you are kidding! Acknowledging a serious issue like this 3 YEARS after the fact is taking care of customers?
Jesus I hope you are kidding! Acknowledging a serious issue like this 3 YEARS after the fact is taking care of customers?
I acknowledged to him/her that I cannot win an argument because I do not have the numbers or data they seek. In a purely logical debate they win.
However, as I pointed out in my earlier post, not everything can be enforced in numbers. That's why common law takes into account subjective reasonableness on a case by case basis for so many issues.
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What point are you trying to make here? Those products are unrelated to the topic at hand.
Are these genuine issues, or are you being sarcastic?
I have this problem on my Late 2011 13" too. But my keyboard stopped working and I have a small line at the very bottom of the display, so the graphics card is the least of my problems, heh.
repaired twice
Amazing timing as mine just died for the 2nd time two days ago and is currently being evaluated by Apple repair. The issue here is that A: they took too long to recognise a widespread failure that was reported all over the internet and maybe it took a class action to make them move and B: they are replacing with the same parts that will once again fail. Unless they have changed their supplier of parts I am doubtful that my 2nd repair will last longer than the first one did.
the other issue of course is I like my 17" and it's doomed to failure without a 17" replacement available!
Amazing timing as mine just died for the 2nd time two days ago and is currently being evaluated by Apple repair. The issue here is that A: they took too long to recognise a widespread failure that was reported all over the internet and maybe it took a class action to make them move and B: they are replacing with the same parts that will once again fail. Unless they have changed their supplier of parts I am doubtful that my 2nd repair will last longer than the first one did.
the other issue of course is I like my 17" and it's doomed to failure without a 17" replacement available!
Though I do think they were being rude/arrogant to you, I don't think your comment will help the discussion. It only sends an insult to them and potentially makes you look bad.
(But I too would be annoyed at the way they dismissed you and probably would have replied sarcastically as well)
Good point, but irrelevant in this case.
The majority of 2011 MBPs started to fail at 18-24 months if the survey polls were correct.
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Only refurbs I expect. The late 2011 replaced it in November (I ordered on launch day), the Mid 2012 replaced that in the June.
Anyway :
The repairs are irregardless of 3 years/Apple care. Mine was out of Apple Care. I'm getting reimbursed. I just got my email saying the case was sent to the refund team, and would take 4 weeks once approved.
My suggestion for those who are impatient like I am, just call Apple and give them your repair ID from your past repairs for this issue. That will get the process started.
I have a late 2011 MBP. I don't know if mine is one of the affected models. If this has something to do with heat, perhaps I have avoided the issue by placing my MBP on two paint stir-sticks so air circulates under my MBP. I have the hires antiglare model. I went to use the tool to see if my model might be affected and it didn't say one way or the other but it did say my Applecare expires in September 2015. I can hardly believe I've had this MBP for 3 whole years. It runs like the day I bought it. The only upgrades I have done are more RAM (8GB) and an SSD (500 GB).
I've been reluctant to spring for an rMBP but when the time comes, I'll simply cough up for more RAM and SSD since it's no longer possible to upgrade later.
As for your comment about waiting, I'm glad I didn't stick with my 2008 White Macbook for 3 more years. It's slow compared to this MBP though I still use it as a "spare" machine in the exercise room.
I agree with the posters who say Apple should have dealt with this sooner. Yes they should. When you have 160+ Bn dollars in cash, how do you justify letting people suffer with broken computers until a class action lawsuit gains traction? I'm glad my MBP hasn't given me any problems. I'm glad Apple is making people whole who have had problems. I hope that when I go get my next Mac, I'm not one of the "unlucky" ones who has to wait years for Apple to fix something for free. I usually buy AC on "portables" even if I use them as if they were desktops so I probably won't be one of the users ranting in one of these threads. If I have problems with my next MB, I'm sure it will get fixed for free... provided it breaks during the AC free repair period. AC is expensive. I'm not saying you should have to buy AC. But I am saying that I've been delighted with the service I've received when I've needed it. In my case, I've used phone support a handful of times so I guess one might argue my AC on this MBP was "wasted". I don't feel that way. I bought it at new MicroCenter for less than the exact same refurbs were going for on the Apple web site so even with AC I was paying less than market price.
Yes Apple has slipped a bit but I think their priority is still mostly in the right place: delight customers with high quality and the best end to end user experience and we will keep coming back.
$1200? Hard to believe. Just today I had appointment with my Macbook Pro I bought 4 years ago. And they promised me to repair it for $310. After I knew that Apple started that repair program I called to the store and they told me that my repair will be free and thanked me that I let them know about that program #