My 2010 had the issue and they fixed it. My friend waited 3 more months before bringing his in and they refused to do it.
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Apple Initiates Repair Program for 2011-2013 MacBook Pros With Video Issues
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My 2010 had the issue and they fixed it. My friend waited 3 more months before bringing his in and they refused to do it.
I literally just dropped my Early 2011 MBP off at the post office that I sold on eBay for parts. Wow.
Yeah, I did. But I'm not very likely to get a refund considering how hard I tried to get them to fix it under warranty only 15 days (yes seriously) after the warranty ran out. I've had to replace it out of pocket again since then. Apple dragged it's feet and refused to recognize this until they were threatened with legal action, I have no reason to believe they'll refund me a single cent.
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If you use certain credit cards the warranty is automatically two years I believe. Either way the warranty period really isn't the most pressing issue here, it's that Apple is only doing something about this because they were about to be sued over it. That's a pretty ****** thing to do to your customers that pay a premium price for your product.
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Wow, that's some hardcore shilling right there. Apple ignored everything about this issue until the case for legal action came up. Only then have they responded. They didn't do this out the kindness of their hearts, they did it to avoid losing a ton of money in a lawsuit. This is not the first time they've ignored an issue like this until threatening legal action forced their hand.
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They didn't do it until legal action was a threat. That's why they did it. Without the lawsuit they wouldn't have done it.
thanks that's great news.
for repair to be performed do symptoms need to be present during Apple genius appointment?
No, these are the same POS motherboards going back in as came out. They are only replacing a known faulty component with another one. These issue won't be fixed permanently because the "new" logic boards they install are nothing more than refurbished ones that have already failed. They aren't fixing the problem, they are doing the bare minimum they can to avoid a lawsuit. Just like every other scummy business move made by every company in response to situations like this.
Will the replacement start in ALL other countries on February 27th? Or starting from that date other countries will be added to the list?
I have an early 2011 15 inch MBP, suffered radeongate with all the video issues, the random restarts, and now it only boots up to a blue screen... check my serial number and I get what pops up in this image...
Does anyone know what that means for me? Says nothing about being eligible for the replacement... I live in Chile... Maybe it will only appear as eligible to be fixed for free after the 27th of february?
I have an early 2011 15 inch MBP, suffered radeongate with all the video issues, the random restarts, and now it only boots up to a blue screen... check my serial number and I get what pops up in this image...
Does anyone know what that means for me? Says nothing about being eligible for the replacement... I live in Chile... Maybe it will only appear as eligible to be fixed for free after the 27th of february?
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Can confirm. Have had logic board replaced twice, outside of warranty, for free.
Lucky? Maybe. But my daughter's 2011 17" Macbook Pro developed this problem less than 2 weeks ago after 3 1/2 years of no problem service.
By repair they mean what? Replace the logic board with another ageing second hand board that will invariably fail for the same reasons?
Thankfully I got my failed GPU replaced and reballed (using better solder) for the sum of £200. From what I can gather it is pretty much the only permanent fix.
Thankfully I got my failed GPU replaced and reballed (using better solder) for the sum of £200. From what I can gather it is pretty much the only permanent fix.
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In my experience they needed a bit of prodding to get their act together. Upon initial inspection I was quoted around £500 to fix my MBP. After escalating it to a store manager and politely giving them the opportunity to assist with repair costs taking into account the purchase price and resultant expectations for the MBP, they then offered a no-cost repair under UK consumer law.
It's not "free" stuff when they are correcting a design fault/manufacturing defect.
rMBP mid 2012 Ghosting
This doesn't include ghosting (temporary LCD burn in) on the rMBP mid 2012 model does it?
This has been bugging me so much that I almost never use the built in display anymore.
The Sharp displays they used for this model were apparently prone to ghosting, the Samsung equivalent were not though.
Also, I still got Applecare on it if that helps.
Cheers.
This doesn't include ghosting (temporary LCD burn in) on the rMBP mid 2012 model does it?
This has been bugging me so much that I almost never use the built in display anymore.
The Sharp displays they used for this model were apparently prone to ghosting, the Samsung equivalent were not though.
Also, I still got Applecare on it if that helps.
Cheers.
I had 3 of those red ring xboxes. I guess Microsoft didn't like me enough to offer the same deal they did to you. Yes I contacted support, around 7-8 years ago. Nothing.
Yea, "voluntary", with the loaded gun of a court case and bad PR at their head.
I like how you worded that.
I'm so glad there will be a resolution to this problem.
I detailed it here along with video:
https://forums.macrumors.com/threads/1796275/
And to this day the problem has been plaguing me. It's happened TWICE this week.
I detailed it here along with video:
https://forums.macrumors.com/threads/1796275/
And to this day the problem has been plaguing me. It's happened TWICE this week.
Wasn't the X360 the most defective consumer product ever? Every X360 owner went through like 3 replacements.
Same here: screen suddenly turning black then automatic restart or Gray Screen of Death (with a twist since Yosemite: double restart, so no crash report to send to Apple, not that they care about them ), hidden windows showing strange artifacts (lines or triangle) when revealed, black screen when waking up from sleep
Now that my iMac becomes less and less reliable too (freezes, black screen when waking up or just waking up the screen), I will have to buy a new machine soon.
But for the first time in 25 years, I will not be so happy and confident when I will buy this new Mac
So... Are they still going to replace Radeongate affected ones with refurb logic boards that still contain the same manufacturing flaw (poorly applied thermal paste)?
I had my 2011 15" (2.3/16/512GB 840 Pro/1GB 6750M/AG screen) reballed with leaded solder and properly reapplied the thermal paste.
I had my 2011 15" (2.3/16/512GB 840 Pro/1GB 6750M/AG screen) reballed with leaded solder and properly reapplied the thermal paste.
I had one die myself and a friend had two die. Microsoft not only shipped both of is a box to send it in for a brand new one, they did so on all three without a single question asked. They didn't care what serial number they had, where they were purchased or how they were purchased. We both called support and they said to give us their address and a new one was on the way. They even had the new ones delivered before the old ones made it back to them. Either you talked to the wrong person or you didn't actually call them. They were the epitome of perfect customer service when they initiated their replacement program. Hell, both of my friends 360's were the base model and they replaced them with the Elite version with the 250gb hard drive included as an upgrade.
That's the same screen I see. My system has random issues. Sometimes it doesn't happen for months at a time, and then all of a sudden it pops ups.