Apple Investigating iPhone 14 Pro Models Freezing After Data Transfers

[Grapevines]

Mine became unresponsive but it was a good 13-14 hours after I transferred and had been using the phone all day. AOD just turned off while it was idle and it wouldn't wake back up.

Same for me, although after about 30 hours. Black screen but the occasional haptic vibration to show it was on. Nearly made an accidental emergency call trying to restart by holding power / volume up! Had to Google how to do the hard reset. It happened just when it had gone into Sleep Focus mode so I thought it might be something to do with that as I’ve never used that before, but seems like it is random. Doubt it has anything to do with data transfer, that’s just where the problem first has started showing itself.

 

[mikethemartian]

Or just pick up and transfer data at the Apple Store and ignore the PR - and no need to whine.

So that’s the solution, you need to drive to the Apple Store to get your new iPhone up and running?

 

[DarthDon]

Key word: beta release... No one has any business whining about the consequences of their choice to experiment with beta software !

Beta? I thought peoples was witing about issues on theyr brand new phones. But to be funny - maybe they are the beta versions and the real 14 is shipping to them later 🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣

 

[neuropsychguy]

Ok this launch is officially a total —show…I remember the days when iPhones were damn near perfect out the box….day one….no patches needed.

So do I. My iPhone 7, iPhone XR, and iPhone 13 Pro were all perfect out of the box for me — just my experience though.

 

[Radeon85]

What is the best way to copy whatever I have on 13 Pro to 14 Pro?

I just put the 13 Pro Max and 14 Pro Max side by side (both had iOS 16 and Watch was on OS 9) and let the new phone copy everything, my 100GB music library, all my apps, data, my eSIM, and even my Series 7 watch got copied over flawlessly so I didn't need to unpair that and pair it. Extremely painless transfer this year.

 

[MartialEagle]

I didn’t have this problem but couldn’t restore from back up or transfer from my 128gb 12 Pro to my 256gb 14 Pro because apparently there wasn’t enough space on the new 14 Pro. Tried numerous times including restoring from a backup on my Mac.

Contacted Apple support and they had no advice. Said they’d look at advice documentation and get back to me. That was a couple of days ago.

View attachment 2070846

I have 4 pro’s in the family and Apple had to troubleshoot airdrop. All 4 have to be set to everyone instead of contacts and all the resetting and everything didn’t work. I was told to give it a few days to see if it works itself out. They say it is a known issue. 🤔 Maybe it isn’t wide spread but 6 people now that have the same issue. I suspect a fix is in the works…

 

[arian71]

iOS 16 on 11 pro max, everything ok but then I am in Crete at the moment and weather is great so no freeze here

 

[atomic.flip]

Work from home quality

Seriously just shut it already. Software Engineers have been working remotely collaborating from different locations around the globe for decades now. This mess has nothing at all to do with wether they’re congregating in an office. And for that matter I can’t tell you how often I’ve had to intervene when engineers in cubicles adjacent to each other would initiate and maintain ridiculous email wars!!! Being in the same office only has bearing in very limited circumstances or when dealing with clients specifically.

And even that culture is changing. Welcome to 2022.

 

[finalcut]

What is the best way to copy whatever I have on 13 Pro to 14 Pro?

Backup to icloud and just restore your data when asked during new iPhone setup

 

[Naraxus]

This is just laughable at this point. Criag's incompetency is just getting worse and worse.

Apple Software - from best in class to barely workable.

 

[movielad]

Microsoft Authenticator didn't copy across successfully either. What a pain, but I think I blame Microsoft more, as even their own backup/restore didn't.

Given the tokens are probably tied to the hardware, I doubt 2FA stuff will transfer automatically. Though Authy did, and I suspect that just restores from an online backup and that the tokens are probably tied to the phone number rather than device hardware. Was a bit of pain with Microsoft Authenticator to get that up and running again, but at least with Google Authenticator you can export them to a new device easily.

 

[southerndoc]

Not sure if it's related to the transfer bug...

I set up my wife's iPhone 14 Pro Max late Friday night. I selected to transfer things directly from her old phone (iPhone 11 Pro Max), but Saturday morning there was an error that it lost connection and couldn't complete the transfer. It looked like it was downloading apps from iCloud backup. The phone still hadn't done its update for the FaceID bug.

My wife told me that today she picked up the phone and it was completely unresponsive. She had to hit the power button multiple times before it finally started up.

 

[Makosuke]

Did a direct transfer from 13 Pro to 14 Pro, so far absolutely no issues with the OS.

The direct transfer process, at least if you have a lot of stuff, does seem to be a little… not seamless feeling, I guess? There are times when it pauses for a little while, but there is no activity indicator, so it feels like it either didn’t accept your last input or is hung. Having at least a spinner, but better yet some kind of pseudo-progress bar at the top of the screen, would make the whole thing feel better even if it made no difference in speed. That’s not new, though, I’ve noticed something similar since I started doing direct transfers a while ago.

I was impressed with the physical SIM to eSIM transfer, though—just tapped yes and waited a minute. Was so smooth I made my SO’s SIM an eSIM when moving them to my old phone even though it wasn’t necessary yet.

Interestingly the only thing that didn’t work flawlessly when moving to a new phone was a few 3rd party apps that seemed to have cached bad authentication data and wouldn’t log in or gave vague and wrong error messages about the network being down.

 

[thr33blindmice]

No issues here. Flawless transfer.
14 pro max 256. Took about 50mins to restored from icloud of about 70gb of data.
Things i did: backed up to icloud, unpaired apple watch. Got both phones on same wifi network. Quick transfer. And everything went flawless. Chatted with US Mobile, gave them the new imei2, they reactivated the line to the new phone. Done!!!

 

[I7guy]

Did a direct transfer from 13 Pro to 14 Pro, so far absolutely no issues with the OS.

The direct transfer process, at least if you have a lot of stuff, does seem to be a little… not seamless feeling, I guess? There are times when it pauses for a little while, but there is no activity indicator, so it feels like it either didn’t accept your last input or is hung. Having at least a spinner, but better yet some kind of pseudo-progress bar at the top of the screen, would make the whole thing feel better even if it made no difference in speed. That’s not new, though, I’ve noticed something similar since I started doing direct transfers a while ago.

I was impressed with the physical SIM to eSIM transfer, though—just tapped yes and waited a minute. Was so smooth I made my SO’s SIM an eSIM when moving them to my old phone even though it wasn’t necessary yet.

Interestingly the only thing that didn’t work flawlessly when moving to a new phone was a few 3rd party apps that seemed to have cached bad authentication data and wouldn’t log in or gave vague and wrong error messages about the network being down.

Same with 3rd party apps. Needed to reinstall a few. No biggie.

 

[smorrissey]

Something similar happened to me when transfering data from iphone 8 to iphone 13 last year the process didn't work. I had to install each app one by one.

 

[subjonas]

I did not do a transfer using iCloud. I do not use iCloud. I restored from a local backup in iTunes, an iPhone backup that I’ve literally been maintaining since 2007. Thankfully everything seems to be okay on my 14 Pro Max as far as I can tell a day and a half in.

People here like to constantly talk smack about me still using iTunes for updates instead of OTA, and backups instead of iCloud; because “eeewwww that uses wires” and “that’s old!” But it’s increasingly proving itself to be the more reliable method of device management. Idk, keep enjoying the paid less secure/less functional alternative i guess.

And iTunes (and I believe Finder starting from Catalina—I’m on Mojave) doesn’t even need a wire for backups. I set my iPhone to automatically back up to iTunes via wifi when the phone is charging. So I only plug into my computer on the once or twice a year that I update iOS.
And another huge advantage: backing up to iTunes allows me to have versioned iPhone backups via Time Machine, which has enabled me to retrieve data that would have been permanently lost had I been using iCloud for backups instead.
Between being free with virtually no space limitation, adding practically zero hassle, adding versioned backup capability, and restoring being more reliable—backing up to iTunes/Finder just seems like an obvious choice to me.

Edit- Also forgot to mention, personal data in iCloud is not as secure. And if internet connection is down, one cannot backup or restore.

 

[mrr]

I am having Safari freeze.

 

[fakestrawberryflavor]

I tend to set my iPhone up as brand new. Then turn on iCloud. I prefer it to be done that way.

This is the way.

 

[Megaman]

I experienced it transferring from my 13 Pro. My 13 Pro said it finished transferring, and my 14 Pro was completely unresponsive. Luckily, it just needed a hard reboot, and it kept all the transferred data. It was a bit scary at first though.

Same here with having to reboot

 

[jav6454]

Ok this launch is officially a total —show…I remember the days when iPhones were damn near perfect out the box….day one….no patches needed.

Clearly you don't remember the release of the iPhone 3G, MobileMe and iPhone OS 2.0

 

[MallardDuck]

Something similar happened when restoring one of our phones from a wired backup - swipe up on the hello screen, and you get a white screen and nothing happens. Force reboot didn't fix it, but plugging it into a computer and doing the 16.0.1 update did.

 

[BC2009]

this is not a new thing after restoring a backup. My iPhone 11 Pro Max and iPhone 6s Plus both had issues after transferring data and settings from older iPhones. In both cases I had to “erase/reset all settings” while keeping the data and apps. Something in an old plist file was being carried over and confusing the newer model with an unsupported setting from an older iPhone.

 

[andyadler]

I just put the 13 Pro Max and 14 Pro Max side by side (both had iOS 16 and Watch was on OS 9) and let the new phone copy everything, my 100GB music library, all my apps, data, my eSIM, and even my Series 7 watch got copied over flawlessly so I didn't need to unpair that and pair it. Extremely painless transfer this year.

I did the same with an XR and a 14 Pro. Completely seamless -- taking about 20 minutes. I have to give kudos to Apple here, because everything -- including eSIM-to-eSIM -- proceeded with nary a hiccup. And same with my Apple Watch Series 4. I acknowledge that some people have had difficulties as documented here, but I can't think of a single complaint I'd lodge regarding the upgrade process.

 

[ninethirty]

Ok this launch is officially a total —show…I remember the days when iPhones were damn near perfect out the box….day one….no patches needed.

When I did quick start, I got a weird message about how some of my apps belong to a different Apple ID (they don't) and it wanted my CURRENT password for my CURRENT Apple ID. Every time I put it in and hit next, it just wouldn't move on. I was forced to hit "skip this step." When I got to the Home Screen, literally none of my apps were loaded, all said "waiting" and then I was signed out of iCloud. Attempting to sign back in just says "unable to sign in," or "could not authenticate" depending on where I try to sign on.

On literally all of my Apple devices now, my iCloud password won't sign me in. Screwed on MBA, Apple TV, iPhone, iPad. Apple can't figure out why, and I'm just stuck. It's awful.