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Other Apple is slowing down older iPhones based on battery wear level [MERGED]
- Thread starter IsaacM
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Best luck. Show them the GB numbers. Insist, very politely, that one of the senior managers in the store talk to you if the staff Genius doesn't help.
[doublepost=1513343779][/doublepost]
Sorry, didn't reiterate original post, which is hard to find in this thread now: regular iPhone 7, purchased October 2016. I don't have the battery capacity/wear level, but it's probably in very good shape. I need to check out my wife's iPhone 6, which is about a year and a half old and at 88% of original battery capacity.
Show him your geekbench score and then show him the geekbench score of a normal iPhone 7 and show him the macrumors news article where people replaced their batteries to see a noticeable performance improvement.
Just had my iPhone 7 battery replaced at Apple. I had to pay because it passed their tests despite it losing 15% in 10 months. I tried to explain about this thread and benchmarks but wasn’t having any of it. Anyway here is the benchmark taken when battery was at 6%! All back to normal. I will be complaining to Apple as I believe I shouldn’t have had to pay.
Just had my iPhone 7 battery replaced at Apple. I had to pay because it passed their tests despite it losing 15% in 10 months. I tried to explain about this thread and benchmarks but wasn’t having any of it. Anyway here is the benchmark taken when battery was at 6%! All back to normal. I will be complaining to Apple as I believe I shouldn’t have had to pay.
Glad you are back to full speed!
But this topic is really starting to worry me. I have read very many experiences of people having this problem on this forum now.
Are there any people still in denial about this?
Cost £79. I’ve been onto chat support raising a complaint and trying it get across that losing 15 percent in 10 months mean battery is defective, my cycle count was 323 which they said was high, anyway they are requesting a refund for the charge.
Planned Obsolescence 101. No further proof needed more than this Who knows how many had to pay just like you did. This is so unfair. I hope my X doesn't have any such issue in the future due to a sub par battery. Just ran a geekbench and came out fineJust had my iPhone 7 battery replaced at Apple. I had to pay because it passed their tests despite it losing 15% in 10 months. I tried to explain about this thread and benchmarks but wasn’t having any of it. Anyway here is the benchmark taken when battery was at 6%! All back to normal. I will be complaining to Apple as I believe I shouldn’t have had to pay.
Still we need the media to get on this!
Yes... The same people in denial are consistently denying that Apple can do anything wrong, and no matter how many people come out and show proof, it will never be enough. I'm sure they will continue to have an excuse even after (if) Apple admits it...
There are too many examples out there before and after CPU test for a non-bias person to deny.
Probably the media is silent because by harping on this they risk not getting an invite for Apple events or review devices in the future. Apple has a lot of clout with the media. At this point I believe we will see this issue wither away just like Touch Disease (another instance which was no fault of the customer but had to pay).
What this does prove is that planned obsolescence is very much real.
iPhone 6- Touch Disease/ Throttlegate
iPhone 6s/7- Throttlegate
iPhone 8/X- TBD
[doublepost=1513359618][/doublepost]
When I talk about home button delay, I am told " I am imagining things AKA seeing it wrong or a bug was fixed". Apple can do no wrong is the main point to be proven in all cases.
So the consensus is that this only happens if the battery is worn? My GB readings on my 6S with original battery consistently gets the same results at any battery percentage.
I have a feeling that if your battery is good, you will get the same speed regardless of battery charge. If you have a bad battery, you will get different speeds at different battery percentages.
My theory is, the throttling of the CPU is not lineal. What I mean is, it isn't the same throttling at all battery percentages, it may throttle more at a lower % versus throttle less at a higher %.
But I am speculating...
I suspect your right about the media. Not many impartial tech media sites these days.
Has anyone contacted the media about this? Maybe if most of us send an email to the same network we all could get the ball rolling and all it would take is a couple minutes.
My theory is if they recieve enough of the same complaint it would be beneficial to do an article, even Canadian media (CBC marketplace) seems to be always hungry.
I myself have contacted CBC Marketplace (it is like an investigative report that offers the customer transparency on what is really going on) I have not received a response as of yet.
Edit: added link
http://www.cbc.ca/marketplace/m/contactus/
My theory is if they recieve enough of the same complaint it would be beneficial to do an article, even Canadian media (CBC marketplace) seems to be always hungry.
I myself have contacted CBC Marketplace (it is like an investigative report that offers the customer transparency on what is really going on) I have not received a response as of yet.
Edit: added link
http://www.cbc.ca/marketplace/m/contactus/
Here is a copy of what I included in the email, forgive me as I flunked English class
Good Evening,
Myself along with countless other individuals would like to see an episode on Apple air, exposing the planned obsolescence thousands/ millions of iPhone users are experiencing...
It wasn't brought to light until about a week ago, iPhone users of the 6,6+,6s,6s+ and 7 models most of which Apple are still selling, suffer from throttled performance (CPU) due to battery degradation which can begin at any given time from 91% downward which can be as little as 9-12 months of use. The only way to correct the issue is a battery replacement (see articles below) however Apple 99% of the time will refuse to do the battery replacement if "their test" shows the battery wear level 80%+ EVEN IF YOU OFFER TO PAY 100% OF THE COST! Forcing users (if they suffer) to upgrade to the newest phone!
We are trying to call on Apple to admit what they did was wrong (inserting code into the mobile operating system) to slow down older models with battery wear less than 100%. Along with allowing us to pay to replace the battery when we choose at the proper cost.
https://forums.macrumors.com/thread...s-based-on-battery-wear-level-merged.2094218/
https://www.reddit.com/r/iphone/comments/7inu45/psa_iphone_slow_try_replacing_your_battery/
https://9to5mac.com/2017/12/10/iphone-6s-slow-down-battery-fix/
However we do realize Apple' power over the media, And ask you not to allow this to influence your decision.
Good Evening,
Myself along with countless other individuals would like to see an episode on Apple air, exposing the planned obsolescence thousands/ millions of iPhone users are experiencing...
It wasn't brought to light until about a week ago, iPhone users of the 6,6+,6s,6s+ and 7 models most of which Apple are still selling, suffer from throttled performance (CPU) due to battery degradation which can begin at any given time from 91% downward which can be as little as 9-12 months of use. The only way to correct the issue is a battery replacement (see articles below) however Apple 99% of the time will refuse to do the battery replacement if "their test" shows the battery wear level 80%+ EVEN IF YOU OFFER TO PAY 100% OF THE COST! Forcing users (if they suffer) to upgrade to the newest phone!
We are trying to call on Apple to admit what they did was wrong (inserting code into the mobile operating system) to slow down older models with battery wear less than 100%. Along with allowing us to pay to replace the battery when we choose at the proper cost.
https://forums.macrumors.com/thread...s-based-on-battery-wear-level-merged.2094218/
https://www.reddit.com/r/iphone/comments/7inu45/psa_iphone_slow_try_replacing_your_battery/
https://9to5mac.com/2017/12/10/iphone-6s-slow-down-battery-fix/
However we do realize Apple' power over the media, And ask you not to allow this to influence your decision.
Attachments
IMO the real issue here is not that this code exists -- it makes sense that, as a battery wears, it might not be able to provide sufficient voltage to run the CPU at full speed -- It's that batteries which are worn enough to trigger this CPU clock reduction are still testing as "good" on Apple's battery diagnostics.
If you're going to define a level of battery wear after which the device needs to go into some kind of low-power mode, that should be the same point where you consider the battery to be worn enough that you replace it (if the device is still covered, obviously).
If you're going to define a level of battery wear after which the device needs to go into some kind of low-power mode, that should be the same point where you consider the battery to be worn enough that you replace it (if the device is still covered, obviously).
[doublepost=1513384551][/doublepost]I’ve just fitted a new battery in my iPhone 6 Plus from replacebase genuine oem and I can honestly say I have my phone back. It got sooooo slow lagging when setting alarm or texting. I thought Apple was killing my phone but a new battery has fixed it. Honestly!!!
QUOTE="IsaacM, post: 25579663, member: 592588"]It has lately been discovered by r/iphone users on reddit that iOS has a secret feature that underclocks your iPhone's processor speed when your phone's battery gets worn out.
People have been noticing their phones becoming really sluggish and slow with time. Previously it was believed it was caused by new versions of iOS, but now it's been discovered that it's actually connected to battery use.
So if you have an iPhone with a battery that has been used quite a bit, there is a big possibility your iPhone has been slowed down in order to keep battery life up.
Here's the original post:
There are almost 500 with people confirming this on their own devices: https://www.reddit.com/r/iphone/comments/7inu45/psa_iphone_slow_try_replacing_your_battery/[/QUOTE]
Yeah I was disappointed to see Chris Pirillo (whom I usually agree with) get it all wrong on his live stream covering this topic a couple days ago. I feel he did all those affected and potentially future affected a big disservice by not researching the issue before speaking about it.
It's still up on YouTube but the gist of it was phones get old, they break, deal with it. And that we should be thanking Apple for being considerate enough to slow our phones down rather than let them power off early.
In other words he completely missed the point and doesn't even bother to address that this affects phones with newish batteries or that it's something that they did to alter the behavior of the phone without telling the user.
In other words he completely missed the point and doesn't even bother to address that this affects phones with newish batteries or that it's something that they did to alter the behavior of the phone without telling the user.
Good lord, glad I’ll never update my SE on 10.2 or 7+ on 10.1.1
They jailbroken. And this “feature” introduced in 10.2.1 iirc
They jailbroken. And this “feature” introduced in 10.2.1 iirc