Apple: Just another fraud company.

[TJRiver]

Having seen the break down pictures for replacing almost anything other than memory in the G5 IMac, I do hope John Boy is pretty damn good w/ his fine motor skills. (Don't even get me started about breaking down the Intel iMac)

Is it possible his self repair caused some damage? Maybe.

Is it possible the customer rep gave him bad info? Maybe. If you really have been "defrauded", sue.

Or better yet, go bitch on a M$ board where you will not have to spend your free time responding to rabid apple fanboys!

 

[gnasher729]

I love the fanboys here. The simple fact is this: They told him it would be fixed then the went back on their word.

Were you there? Did you witness it? How do you know what actually happened apart from "John-Boy"s claims? Just because he says so doesn't mean it's true. Maybe it's just some tiny insignificant detail; like he might have been asked if he had Apple Care, and replied "yes" without mentioning that it has run out.

 

[Consultant]

Has anyone noticed that Comcast stores have their customer service reps behind 3 inch bullet proof glass?? I mean WTF is that all about (except to say their customer service must be REALLY good, lol).

This is probably why comcast has the glass you mentioned. LOL, who proof read this article anyway? Quote: "Fear not, fellow Americans! In these dark days of war, pestilence and Paris Hilton, a new hero has arisen."
http://www.washingtonpost.com/wp-dyn/content/article/2007/10/17/AR2007101702359.html

[cut]
Apple stands head and shoulders above most other companies these days. You just had a bad experience...

Yup exactly. Great Post.

 

[gnasher729]

Yes, especially if you're a company in the habit of acting fraudulently.

Please explain yourself. Which companies would you be referring to who you believe are in the habit of acting fraudulently? If you know any, please tell us. We want to know.

I'm not of the opinion that Apple is incidentally but I do think any company that deems fit to pick and choose it's customers is stacking the odds of success against themselves, especially in today's economy.

It's no surprise that the companies with the best level of customer satisfaction are generally those offering the best service. All businesses have to deal with "difficult" customers on occasion whether they want to or not.

You don't have the slightest clue about retail or business, do you? When you open the doors of a shop, fact is that there is a small percentage of the people entering the shop who do so with the intent of stealing stuff. When you run a hotel, you don't want some drunken fool with a prostitute on each arm becoming your customer. When you have a notorious complainer, you are much better off if you send them to your competitor, so that he can cost your competitor's money.

And the companies making the best profits are those who get rid of "difficult" customers as quick as possible. In this economy, you really can't afford to serve customers that cost you money instead of making you money.

 

[NoSmokingBandit]

Were you there? Did you witness it? How do you know what actually happened apart from "John-Boy"s claims? Just because he says so doesn't mean it's true. Maybe it's just some tiny insignificant detail; like he might have been asked if he had Apple Care, and replied "yes" without mentioning that it has run out.

How do you know that apple wasnt more rude than he explained? How do you know that Jon is actually making apple sound better than they were to him? How do you know velocaraptors arent going to attack your car on the way home from work/school tonight?
Just because someone has a complaint against apple doesnt instantly meant he individual is wrong. Apple isnt the gleaming white knight of the computer industry and i am more inclined to trust a customer to be honest than a multi-billion dollar company.
I love how people read these threads with the intent of telling everyone that Apple is correct and the user is always at fault.
His iMac obviously had an issue from the beginning, so he replaced the hdd himself. Then people start saying that "it sounds like he broke other things while replacing the hdd," because we all know how hard it is to plug in a new hdd, so of course everything after that was his fault... It couldnt possibly be that his precious mac had hardware issues, no not at all, that would imply that apple is indeed not perfect,a nd we all know that isnt true.

 

[miggitymac]

How do you know that apple wasnt more rude than he explained? How do you know that Jon is actually making apple sound better than they were to him? How do you know velocaraptors arent going to attack your car on the way home from work/school tonight?
Just because someone has a complaint against apple doesnt instantly meant he individual is wrong. Apple isnt the gleaming white knight of the computer industry and i am more inclined to trust a customer to be honest than a multi-billion dollar company.
I love how people read these threads with the intent of telling everyone that Apple is correct and the user is always at fault.
His iMac obviously had an issue from the beginning, so he replaced the hdd himself. Then people start saying that "it sounds like he broke other things while replacing the hdd," because we all know how hard it is to plug in a new hdd, so of course everything after that was his fault... It couldnt possibly be that his precious mac had hardware issues, no not at all, that would imply that apple is indeed not perfect,a nd we all know that isnt true.

This could have happened with any company out there...the issue isn't Apple. The issue is that his computer was out of warranty and he expected a free repair. If the customer service rep told him that the repairs would be free, he should have recognized that he just got an offer that might be too good to be true and taken the time to document the rep's offer (get proof of the offer).

But, since he didn't do that, he doesn't really have a reason to call Apple (or any other company) a "fraud company". Because repairing out-of-warranty computers is not something that companies do for free. If they did, it would defeat the purpose of selling extended warranties...

 

[John-boy]

I love the fanboys here. The simple fact is this: They told him it would be fixed then the went back on their word. I dont care if his computer has been rebuilt every day since he got it, there is no excuse for lying to the customer. I believe Jon, but i also dont look at apple like its a gift from god's hand itself, so perhaps i dont need to defend a company at all costs to prove something to myself. Im starting to digress, so ill round this up: Apple used to have great customer service and it is quite obviously going downhill now and if you refuse to acknowledge this and keep defending every action they take it just gives Apple more room to lie to people because the fanboys will never see Apple as doing something wrong.

Thank you I'm glad someone realized what the real issue is. The fanboy responses are getting ridiculous...

Were you there? Did you witness it? How do you know what actually happened apart from "John-Boy"s claims? Just because he says so doesn't mean it's true. Maybe it's just some tiny insignificant detail; like he might have been asked if he had Apple Care, and replied "yes" without mentioning that it has run out.

How could I just tell them I have applecare? They keep a record of that and mine expired in January of 2008. As for my "claims", everything that I have posted is the truth. You can question the validity all you want, in the end what you believe is up to you, but I implore everyone to read my and others posts in this thread and just consider the possibility that apple isn't a God given company. The entire point of my post is to get people to realize that they're a corporation just like any other. If helping you as a customer doesn't help apple as a company then they couldn't care less about you.

 

[Gasu E.]

His iMac obviously had an issue from the beginning, .

LTR. His computer was out of warranty. Apple then put over $900 worth of repairs into it on their own nickel. When they got to the next $300 repair, there was some miscommunication-- a tech told him the next repair would be free, apparently without checking for authorization or entering it in the system. So obviously the next person was going to ask him to pay it. Finally, when he refused, he was given the alternative of rolling back the repairs and paying nothing; most companies would have just kept the computer. So--Apple put in $900 in repairs on an out-of-warranty computer, paid for it themselves; then there was miscommunications; and Apple offered to restore him if he was not satisfied.

I suggest the OR call the NJ State Attorney General to complain about this "fraud"; I'm sure that office could use a good laugh these days.

 

[John-boy]

This could have happened with any company out there...the issue isn't Apple. The issue is that his computer was out of warranty and he expected a free repair. If the customer service rep told him that the repairs would be free, he should have recognized that he just got an offer that might be too good to be true and taken the time to document the rep's offer (get proof of the offer).

But, since he didn't do that, he doesn't really have a reason to call Apple (or any other company) a "fraud company". Because repairing out-of-warranty computers is not something that companies do for free. If they did, it would defeat the purpose of selling extended warranties...

An offer that's too good to be true? An apple rep telling me that everything is going to be covered, after they've already said that for the last 2 repairs and actually have covered everything, is supposed to be too good to be true? I don't think so. As for the extended warranty, I did buy applecare and it ran out just in time for everything to go to hell.

 

[John-boy]

This could have happened with any company out there...the issue isn't Apple. The issue is that his computer was out of warranty and he expected a free repair. If the customer service rep told him that the repairs would be free, he should have recognized that he just got an offer that might be too good to be true and taken the time to document the rep's offer (get proof of the offer).

But, since he didn't do that, he doesn't really have a reason to call Apple (or any other company) a "fraud company". Because repairing out-of-warranty computers is not something that companies do for free. If they did, it would defeat the purpose of selling extended warranties...

LTR. His computer was out of warranty. Apple then put over $900 worth of repairs into it on their own nickel. When they got to the next $300 repair, there was some miscommunication-- a tech told him the next repair would be free, apparently without checking for authorization or entering it in the system. So obviously the next person was going to ask him to pay it. Finally, when he refused, he was given the alternative of rolling back the repairs and paying nothing; most companies would have just kept the computer. So--Apple put in $900 in repairs on an out-of-warranty computer, paid for it themselves; then there was miscommunications; and Apple offered to restore him if he was not satisfied.

I suggest the OR call the NJ State Attorney General to complain about this "fraud"; I'm sure that office could use a good laugh these days.

Your post is a good laugh. They gave me the option of paying 300.00 for a working computer or picking up a broken one for free. Not much of an option when this is my only computer, so id like to know what you meant.

 

[miggitymac]

Your post is a good laugh. They gave me the option of paying 300.00 for a working computer or picking up a broken one for free. Not much of an option when this is my only computer, so id like to know what you meant.

No way!? Your only options for your broken computer are to A) pay to fix it or B) not fix it? What a cruel cruel world. So unfair!

I'm not sure why you're expecting Apple to be so charitable towards you...are you Oprah or something? Maybe you should write Oprah...maybe she'll give you a computer after hearing your sob story.

The bottom line is, you have a broken computer. Either pay to get it fixed, or trash it and buy a new one. Whining about something that you can't get isn't going to help. And you're not going to get a free repair...although you might have had you been smart enough to write down an employee number or reference number when you got the offer from the CS rep. But you didn't. Deal with it.

 

[miggitymac]

An offer that's too good to be true? An apple rep telling me that everything is going to be covered, after they've already said that for the last 2 repairs and actually have covered everything, is supposed to be too good to be true? I don't think so. As for the extended warranty, I did buy applecare and it ran out just in time for everything to go to hell.

Yes, when a company offers to fix something for free when it's out of warranty, that should be viewed as an offer that's too good to be true and you should recognize that and make sure that the offer is documented. Had you done that, you wouldn't have had this whole confusion, would you now?

If they did the last 2 repairs for you while you were out of warranty, I'd say that's pretty damn good customer service...why whine about it when they won't do it for you a third time? Just be happy you got 2 repairs for free even though you were out of warranty.

 

[John-boy]

Yes, when a company offers to fix something for free when it's out of warranty, that should be viewed as an offer that's too good to be true and you should recognize that and make sure that the offer is documented. Had you done that, you wouldn't have had this whole confusion, would you now?

If they did the last 2 repairs for you while you were out of warranty, I'd say that's pretty damn good customer service...why whine about it when they won't do it for you a third time? Just be happy you got 2 repairs for free even though you were out of warranty.

Apple didn't fix it out of the kindness of their hearts, there is a recall program for rev A iMac G5's. The had to fix it regardless. Stop being a fanboy for a minute and try to see the real issue here: apple lied. The end, that's it. I don't know what you feel you have to prove to yourself by defending them on everything.

 

[askthedust]

what's the point...

of this thread?

this guy is upset about circumstances only he and an unnamed apple employee have first hand knowledge of...

 

[Mastamarek]

Sorry about your situation mate. Obviously its not "apple"'s fault. The store manager and the crew working there is just retarded. Dont give up on apple just yet. U cant let this one go and if u need a lawyer intervention to sue that bitch go for it. U re not doing yourself a favor but all the people that had been screwed by her and her employees that from the look of the story are retards.
There is only one truth - its yours, so fight for it and if they screwed up - they have to pay. Try getting the name of that fag who told u its gonna be covered. i m pretty sure all the conversations are taped. Anyways ... good luck to u bud. Hope it all gets resolved.

 

[miggitymac]

Apple didn't fix it out of the kindness of their hearts, there is a recall program for rev A iMac G5's. The had to fix it regardless. Stop being a fanboy for a minute and try to see the real issue here: apple lied. The end, that's it. I don't know what you feel you have to prove to yourself by defending them on everything.

I couldn't care less that it's Apple you're talking about. Do you know of ANY reputable company that will fix one of their products while it is out of warranty for FREE? (excluding recalls and known defects of those products, that is)

They may have lied to you (only you and the Apple rep and God knows for sure...) but you had the opportunity to catch them in their lie...if you had only bothered to get some sort of proof of what they told you in the first place. So, really, you should be taking at least a bit of the responsibility...your entire situation would have been entirely different had you just properly documented your conversation with the rep.

You said it yourself...the previous two times they fixed your computer for free was because they HAD to do it. So you'd think when they're offering to fix it for free when they don't have to, something would *click* in your mind that this is an offer that you'd want to make sure is real and document it.

And to be clear, when you say:

"An apple rep telling me that everything is going to be covered, after they've already said that for the last 2 repairs and actually have covered everything, is supposed to be too good to be true?"

you should also say that those repairs were because of a recall. Otherwise it sounds as if they did it "out of the kindness of their hearts".

 

[sfh]

I think that applies perfectly to the situation. The issue here is not what they did or didn't cover, the issue is that they said something was going to be covered and then went back on their word. I would never have expected them to fix it for free if they hadnt told me otherwise and i was in no way hostile to anyone i ever talked to.

Admittedly the fraud title was out of anger and was not a good choice of words.

so if you wouldn't have had it fixed then you should have said "Ok take the part out I don't want to spend that money."

Regardless you made a fool of yourself from the sounds of it, and don't really deserve to have your computer fixed for free

 

[wbennett01]

I feel your pain

I know you just wrote all this to vent and feel a bit better about the issue. Everyone on this site is going to kick your ass because you had a negative experence with Apple. I look at it this way you win some and loose some. You got a lot of repairs for 300 bucks. Try your best and maybe you will win.

 

[frogger2020]

i think the OP is right, the apple rep said it would be fixed free of charge and then they didnt, this thread is more about apple going back on there word than having to pay 300 dollars for a new screen

they would have a record of the OP authorizing the replacement of the screen, if they dont why did they fix it?

i hope you get this sorted with apple,

most of you do not seem to be seeing the point of this thread

Word up. The OP made a mistake of expecting sympathy in an Apple fan forum. I would be pissed off if a genius told me one thing and did another. Hope everything works out.

 

[SaSaSushi]

You don't have the slightest clue about retail or business, do you?

No, actually I do although we seem to differ in our personal business philosophies.

In this economy, you really can't afford to serve customers that cost you money instead of making you money.

Well, you can spare the personal attacks in your next reply and rather than go in circles with this just agree that we disagree.

I still believe that (especially in this economy) you're best served catering to any customers you're lucky enough to have walk through your doors and shouldn't spend so much time evaluating everyone to determine whether they're up to your "standards" or not. All customers have an equal right to service no matter what your own personal biases are and as much as we'd like to have all agreeable and friendly patrons it's just a fact of life that you have to deal with "squeaky wheels" on occasion.

 

[Bakey]

Thank you I'm glad someone realized what the real issue is. The fanboy responses are getting ridiculous...

Maybe you should've asked for some kind of written statement to agree the work at hand was free gratis.

My local Apple store replaced the entire lower section of the casing of my MacBook and reinstalled my HDD due to my own error/the original rubber mounts coming adrift... For nothing - with no Apple Care!

Sweet...

 

[NoSmokingBandit]

it is worth mentioning that this would be the third logic board in my imac now as the orginal was replaced about eight months ago. Now i was concerned about the cost because the program that my mac had fallen under to get the logic board fixed the first time had expired on December 15, 2008 (http://www.apple.com/support/imac/repairextensionprogram/)

LTR. His computer was out of warranty.

Im sorry, what now? His computer had issues before he even touched it. Might i suggest you learn to read?

 

[miggitymac]

Maybe you should've asked for some kind of written statement to agree the work at hand was free gratis.

My local Apple store replaced the entire lower section of the casing of my MacBook and reinstalled my HDD due to my own error/the original rubber mounts coming adrift... For nothing - with no Apple Care!

Sweet...

Wow...what a fraud company.

John-boy!! This could have been you!!

 

[gnasher729]

Im sorry, what now? His computer had issues before he even touched it. Might i suggest you learn to read?

His computers had issues that were fixed for free. Then it had issues again (a broken hard drive) when it was three years out of warranty, and one year out of AppleCare. That was before he even touched it. After he touched it (tried to replace the hard drive in an iMac G5, which I believe is not an entirely easy operation to do), it was more broken than before. Now I won't suggest that you should learn to read, because I think the reading is not the problem.

 

[miggitymac]

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