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Apple: Just another fraud company.
- Thread starter John-boy
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Ok, let me recap:
1) I said that his computer had issues before he messed with it, which is true because he had to have the logic board replaced, free or not.
2) Gasu told me i was incorrect and gave information regarding repairs done after Jon's replacement plan had run out.
3) I showed that Jon had indeed had issues before.
His Mac obviously had issues before he cracked it open by himself, so im not going to assume that John broke something when he replaced the drive. Replacing a hdd is a relatively easy procedure and the logic board has shown issues before Jon touched his computer's innards, so im not going to jump to the conclusion that Jon broke everything when he had the case open so i can rationalize to myself that Apple is a perfect company who does no wrong.
I think the fact is you are the business ignorant one here. Quoting 'drunken fools with prostitutes on each arm' and considering potential walk in customers as thieves gives clear insight into your naievety and lack of maturity.
Well, absolutely not. I was not considering customers as thieves - I was clearly saying that not everybody walking through the shop door is a customer. If you find that hard to understand, so be it. And I clearly said that if you run a hotel, as another example of a business, not everybody who wants a room is somebody you want as a customer. If you run a small business, like a builder, an electrician, or a plumber, you better learn not to take on every job, but only those that make money. And you better learn how to identify people that you don't want as customers.
And if you look around on the internet, you will find some examples of very successful businesses that decided they didn't want the largest company of the USA (Walmart) as their customers. And who as a consequence did a lot better than companies you did take Walmart as their customer.
Thank you. Contrary to popular opinion, me replacing the hdd did not break anything. The mac genius confirmed this, there is no way the user can cause a popped capacitor (which was why the logic board had to be replaced).
If u admit u are a troll, I'll glady accept the moniker of "fanboy"
Actually as noble as your revised intentions sound, your original post did not take that tact. Starting with your title, declaring that Apple is a fraud company (sic, btw, it should be fraudulent...).
Then you "warned" all prospective apple customers... "Hopefully some of you will read this story and think twice about buying that new mac. They are great computers when the work but dont expect not to get screwed hand over fist when, not if, they break...."
So, after all your whining, that is your end "take-away" of your post... I declare you either a troll, or a customer they are better off losing.
Every business has customers that they are better off "without" (I have my own business, and I am very particular about who I do work for. That was not always the case though, and I learned over the years to be careful who you have as your clients). Bad customers are the ones that you can never satisfy, no matter what you do. They are a waste of time and effort in the long run.
Mistakes happen, and it could of been an honest error in communication. But, you failed to document that fact (which was your mistake btw). As Ronald Reagan said "Trust, but verify", which works as well in arms negotiations, as it does for computer repairs.
BTW, it isn't that often that a mac user calls another mac user a "fanboy". That seems to be something swirling around the "pc" boards mostly. Honestly I don't care what other folks choose to use for their computers, but for what I do macs are clearly the better option. Furthermore, I have NEVER heard someone who has switched platforms that they made a mistake (and I have consulted with people from all professions. Artists, designers, photographers, teachers, and even families looking for a home computer). That experience tells me something, that sometimes the grass is indeed greener on the other side.
Dude, maybe you should just buy a Dell.
cheers,
michael
Actually as noble as your revised intentions sound, your original post did not take that tact. Starting with your title, declaring that Apple is a fraud company (sic, btw, it should be fraudulent...).
Then you "warned" all prospective apple customers... "Hopefully some of you will read this story and think twice about buying that new mac. They are great computers when the work but dont expect not to get screwed hand over fist when, not if, they break...."
So, after all your whining, that is your end "take-away" of your post... I declare you either a troll, or a customer they are better off losing.
Every business has customers that they are better off "without" (I have my own business, and I am very particular about who I do work for. That was not always the case though, and I learned over the years to be careful who you have as your clients). Bad customers are the ones that you can never satisfy, no matter what you do. They are a waste of time and effort in the long run.
Mistakes happen, and it could of been an honest error in communication. But, you failed to document that fact (which was your mistake btw). As Ronald Reagan said "Trust, but verify", which works as well in arms negotiations, as it does for computer repairs.
BTW, it isn't that often that a mac user calls another mac user a "fanboy". That seems to be something swirling around the "pc" boards mostly. Honestly I don't care what other folks choose to use for their computers, but for what I do macs are clearly the better option. Furthermore, I have NEVER heard someone who has switched platforms that they made a mistake (and I have consulted with people from all professions. Artists, designers, photographers, teachers, and even families looking for a home computer). That experience tells me something, that sometimes the grass is indeed greener on the other side.
Dude, maybe you should just buy a Dell.
cheers,
michael
Overall, satisfaction with Apple is high
except for some outlier cases of people who wants things for free after warranty expired.
High customer satisfaction with Apple
http://www.theacsi.org/index.php?option=com_content&task=view&id=183&Itemid=189
except for some outlier cases of people who wants things for free after warranty expired.
High customer satisfaction with Apple
http://www.theacsi.org/index.php?option=com_content&task=view&id=183&Itemid=189
Apologies for my curt use of TLAs. Nevertheless, please see paragraph 2 of initial entry:
Sorry, the customer is not always right. After working in retail and finally in IT, sometimes the customer is far from right... the idea that they are expolits the possibility that a professional is always wrong, so they can be taken advantage of. This is also how mis-information gets propagated about products and services, allowing people to make bad desisions about purchases.
I agree with you otherwise... in this case they should have rectified the situation to maintain your business.
This is kind of an old thread, but isn't this the point of the phrase "the customer is always right"? It doesn't mean they are factually correct, it means that as a business sometimes you let things slide to win in the long run.
The OP had a right to be upset, they told him a service would be free then tried to charge. Doesn't matter that his Mac was out of warranty. He specifically inquired about the cost and was quoted one price which was then changed. Add to that the time wasting when you have to haggle with the Apple people over this. Yeah, I'd be upset too.
Yea, just noticed it was an old thread... I just get annoyed by that phrase, because it only applies in specfic situations... and people try to apply it to everything in order to get things for free... or to just believe that they can make up stuff and be correct.
Its worse then a reality distortion field lol