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Apple Launches Free iPhone 4 Case Program
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Volume.
say 1% is the percentage of people experiencing issues...
so nokia sells 300k of whatever their latest phone is.. i don't know what that would be.. I stopped paying attention to Nokia phones in 2001, but we'll call it the N97.
In the same amount of time Apple sells 4 million iphones.
So you have 3k total people experiencing issues with the N97
40k people experiencing issues with the iPhone4
of that 1% you have probably 20% who are unhappy to the point that they get irate about it, post youtube videos, flood forums with comments about how they would have designed the iPhone4/N97, etc..
*obvious tag*
You can make percentages say whatever you want. 40,000 people experiencing a problem is....a problem. And not an insignificant one.
So.. by that logic.. if .1% of people were experiencing the problem and Apple sold 40 Million iPhones... Apple should give free cases to everyone, issue $30 credits to the account, recall/redesign the phone?
This is where the "if you don't like it, return it" argument comes into play...
The return rate for the 3GS was, apparently, ~6%, whereas the iPhone4 return rate is.. I forget.. 1%?
If you click on the link in the front page article while on your iPhone's browser, it will bring you to Appshopper, and then if you click on the "Free- Buy Now" link, it will bring you to the app page in the App Store.
Used the app earlier today, and have just had the confirmatory email through, estimating a shipped by date of 27 Aug for my free bumper.
Selecting a case take you to pictures of the case, only then do you have to decide if you want it. You can go back and forwards and look at them all.
I ordered my case.
I doubt I'll actually use it. I probably won't even open the package... But, when I go to sell my iPhone 4 in 11 months I sure don't want to be the only one of eBay that doesn't come with a case!
I doubt I'll actually use it. I probably won't even open the package... But, when I go to sell my iPhone 4 in 11 months I sure don't want to be the only one of eBay that doesn't come with a case!
Just because only a certain number of people have reported the problem does not mean there are not more out there who have not reported it. Also, just because you are not experiencing a problem now does not mean you will not experience it in the future. If 40,000 people are experiencing the same problem then it is a problem plain and simple and a fix should be offered. Apple seems to agree with me on this point as that is exactly what they have done, so to answer your question, yes they should give free cases to everyone.
And Steve Jobs illustrated this concept beautifully at the press conference. "Only 1 more dropped call per 100." sounds great until you realize that AT&T's 3G dropped call percentage is less than 1%.
So, in effect, the iPhone 4 has DOUBLE the dropped calls.
No wonder he didn't reveal the actual percentages. He says AT&T didn't want him to, but I think it's more that he didn't want to. AT&T had this information in some PowerPoint online, so it seems as if they're not hiding it.
Hmm.... I haven't received the email yet. How long did it take between order and email?
Aug 27? That's friggin' lame.
I'm pretty disappointed that Apple's case program involves only one of their bumpers. I really expected to be able to choose one of any of the colors. You would think that it would be cheaper for them to give away their own cases.
I still ordered the black bumper...... maybe I'll be able to trade it in at an Apple Store for another color when I get it, what, it September?
App- Very Smart
This was the smartest, most effective way of verifying and tracking each and every order for iPhone 4's now in the hands of consumers.
Very smart, Apple.
This was the smartest, most effective way of verifying and tracking each and every order for iPhone 4's now in the hands of consumers.
Very smart, Apple.
The old "just because you can't see it doesn't mean it isn't real" argument....
If I experience the issue at any point in the near future I will return/exchange the phone.
I don't think you realize how large of a number 4M is, let-alone 40M.
Apple agrees there is a problem.. with smartphones and signal attenuation, not specifically the iPhone4.
Whiners...
Yep, most of these people are, I suspect, of the Generation Me category. Mommy and Daddy made sure that they had everything they wanted, when they wanted it, just how they wanted it. Everyone's a winner!
People whining and complaining about their FREE case... I'll never cease to be amazed.
Yep, most of these people are, I suspect, of the Generation Me category. Mommy and Daddy made sure that they had everything they wanted, when they wanted it, just how they wanted it. Everyone's a winner!
So getting a refund through the website for IN STORE bumper purchase seems to be crapping out right now.
Is there a way i can get a refund at the apple retail store with reciept (it's been over 14 days)
AND
get one of the free cases through the APP
Is there a way i can get a refund at the apple retail store with reciept (it's been over 14 days)
AND
get one of the free cases through the APP
So you want to keep the bumper you have, get a refund on it, and then get another free case? No.
That's great. So what happens if you experience it in the not so near future? I live in an area that gets decent AT&T reception. What if I move next year and end up in an area with worse reception and that causes the antenna issue to become a real issue for me?
I work with numbers every day. I can assure you have have ever understanding of how big those numbers are.
Oh so Apple said so. I see. Well then it must be true.
Open your eyes. If it were an issue with all smartphones then why are we just hearing about it now? Smartphones have been out for many years at this point, but only now that the iP4 has come out has this become an issue. It does not take a rocket scientist to see that the problem is with the phone.
This is one of the dumbest posts I've read in this thread, thus far at least...
I'd never thought about dropped call data until the press conference.. after he started talking about it I realized this is one of the most useless stats ever.. unless the conditions for dropped calls are constant then the data essentially means nothing.
Ex: Wednesday after soccer I was talking on the phone to someone.. the call dropped (I had full bars (Auburn Hills, MI)). I attempted to call her back but it went to her voicemail which led me to believe she had lost signal (she is also on AT&T but does not have an iPhone4. I was outside, she was in her house which is one of those older houses.. forget what they're called.. but heavy construction, lots of plaster, etc. So.. there's one iPhone4 dropped call for AT&Ts tally..
Everytime I've tried to log in over the last 2+ hours I just get the message: "We are unable to process your request. Please try again later."
??? Is this happening to anyone else?
??? Is this happening to anyone else?
I done mines about 20mins ago (UK) and it went through first time. I chose the Speck Fitted Case.
Then you don't complain about your phone when your carrier is the issue.
Companies have policies for this kind of thing.. they're called return policies. They aren't going to work for everyone.. i.e. if 1% of people buy something that doesn't work for them, they return that said thing and buy something that will.
Volume, the times.
Most successful smartphone launch in history + a very, very (acceptably) low percentage of users experiencing issues + Munchhausen Syndrome = a very, very (acceptably) low percentage of users experiencing issues that are very vocal about said issues on internet message boards (where they also tend to get the majority of their "knowledge")