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Apple Launches Worldwide Replacement Program for First-Generation iPod Nano
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Won't be a new(er) 1st gen
Apple state that if your iPod Nano has been personalised, you WON'T get a personalised one back. Which means that they are not going to be just willy-nilly refurbing all the ones sent back and then randomly dishing them back out again. If they were going to do that, you'd get your own Nano back, surely.
Nice shiny new one, me thinks. Just in time for Christmas. I wonder if you can return it to Apple and get credit against it to put towards an iPad?! 8)
Apple state that if your iPod Nano has been personalised, you WON'T get a personalised one back. Which means that they are not going to be just willy-nilly refurbing all the ones sent back and then randomly dishing them back out again. If they were going to do that, you'd get your own Nano back, surely.
Nice shiny new one, me thinks. Just in time for Christmas. I wonder if you can return it to Apple and get credit against it to put towards an iPad?! 8)
Does anyone know if it's possible to get a replacement in a country that isn't listed in the Replacement form?
Does anyone find it odd.......
....that no-one seems to know for sure:
what will happen to your original iPod?
which model you will receive as a replacement?
new or refurbished?
Apple should send out a clear and concise communication about the process
....that no-one seems to know for sure:
what will happen to your original iPod?
which model you will receive as a replacement?
new or refurbished?
Apple should send out a clear and concise communication about the process
You will get latest iPod Nano
It will be the latest iPod Nano. They would be cheaper for Apple to make then even the 1st generation iPod Nano and they would have stock on hand. Since a fair number of Nanos being turned in would be personalized and it is stated you will not get your personalized Nano back then it shows they are not sending out refurbished 1st generation iPod Nanos. There are also not going to be enough refurbished anything to replace the number of iPod Nanos being turned in.
It will be the latest iPod Nano. They would be cheaper for Apple to make then even the 1st generation iPod Nano and they would have stock on hand. Since a fair number of Nanos being turned in would be personalized and it is stated you will not get your personalized Nano back then it shows they are not sending out refurbished 1st generation iPod Nanos. There are also not going to be enough refurbished anything to replace the number of iPod Nanos being turned in.
I doubt it.
How many 1st Gen nanos are still in use? Also you won't get your personalised one back because there will be a new back fitted to the nano you receive back..
These are most likely to be refurb 1st gens.
Nib
OK so.... the day the first gen nano was released I went to the store and got one as a trade for a ticket to a concert I bought someone. Long story short I never used it and it's still in the box sealed up. It's never been registered. Not sure if I should exchange it now while it's possible to get the problem corrected or keep it just as it is. I have been thinking of opening it and using it. I'm assuming it falls into the dates given but I should check the receipt.
OK so.... the day the first gen nano was released I went to the store and got one as a trade for a ticket to a concert I bought someone. Long story short I never used it and it's still in the box sealed up. It's never been registered. Not sure if I should exchange it now while it's possible to get the problem corrected or keep it just as it is. I have been thinking of opening it and using it. I'm assuming it falls into the dates given but I should check the receipt.
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10% discount vs. Replacement
I spoke with a friend who is a Regional Manager for Apple. He said - as people have pointed out - they DO NOT have inventory of first generation new ipods on the shelf, to use as replacements. Their "inventory" if you will is the ipods consumers have in-hand. That is why you must send in your ipod to get a replacement: One for one. You will get the same model back (ie.e color and Gb), but you will not get the one back that you sent in. The six week timeframe gives them time to receive them, replace the battery, shine them, and ship them out. He didn't think they were even going to run diagnostics because it's more cost efficient if they deal with any malfunctions under the 90 day warranty, as needed, instead of diagnosing every one that comes in (that part was his theory tho, not confirmed).
If they were just collecting them and sending out new ones the timeframe would be 7 - 10 days. I asked if there was any chance we would be getting the current or an upgraded model? He laughed and said "absolutely not!!". That's the #1 question people are asking. Think about it....it would create such a market for these old ipods that people will be digging them out of drawers and listing them on ebay. They would buy one on ebay for $25 and send it in for a new one. Apple loses potentially hundreds of thousands of new sales (profits!) as everyone gets new ipods for Christmas.
I have two, both of which are in great condition. I asked if they would swap out the batteries? He said no, the refurb is being done in a warehouse with "cheap labor" (lol). Apple will not tie up the Genius Bar with repairing old units especially as they head into the holidays. He confirmed that what they CAN do in store is offer you 10% off a new unit if you surrender the recall model.
Take it for what it's worth....we did not hit the ipod upgrade jackpot : (
I spoke with a friend who is a Regional Manager for Apple. He said - as people have pointed out - they DO NOT have inventory of first generation new ipods on the shelf, to use as replacements. Their "inventory" if you will is the ipods consumers have in-hand. That is why you must send in your ipod to get a replacement: One for one. You will get the same model back (ie.e color and Gb), but you will not get the one back that you sent in. The six week timeframe gives them time to receive them, replace the battery, shine them, and ship them out. He didn't think they were even going to run diagnostics because it's more cost efficient if they deal with any malfunctions under the 90 day warranty, as needed, instead of diagnosing every one that comes in (that part was his theory tho, not confirmed).
If they were just collecting them and sending out new ones the timeframe would be 7 - 10 days. I asked if there was any chance we would be getting the current or an upgraded model? He laughed and said "absolutely not!!". That's the #1 question people are asking. Think about it....it would create such a market for these old ipods that people will be digging them out of drawers and listing them on ebay. They would buy one on ebay for $25 and send it in for a new one. Apple loses potentially hundreds of thousands of new sales (profits!) as everyone gets new ipods for Christmas.
I have two, both of which are in great condition. I asked if they would swap out the batteries? He said no, the refurb is being done in a warehouse with "cheap labor" (lol). Apple will not tie up the Genius Bar with repairing old units especially as they head into the holidays. He confirmed that what they CAN do in store is offer you 10% off a new unit if you surrender the recall model.
Take it for what it's worth....we did not hit the ipod upgrade jackpot : (
Well refurbished unit isn't anything to get excited about then. I was thinking of getting my ipod replaced through someone who lives in the US. It's not worth the trouble! I'll just get it done at my local Apple servicer here in India.
You don't need to open it. Check the white label under the box, the serial number is written there.
You are plain wrong! Apple policy to replace like for like even under Apple care. They sometimes throw in 'free' upgrades but only if supply chain makes it more valuable to deal with an issue there and then. This recall is NOT time sensitive for most people. New casing, new screen and new battery. But 1st Gen iPod nano will be sent back
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You will get a fully functioning machine back. As good as new in fact
Interesting boilerplate on the service details
I am happy about this program because my 8-year-old currently uses mymoldmNano, and the battery only lasts a few minutes. A new battery will be a nice surprise for her, and not having it explode in her hand will be a bonus for her parents.
So I registered, and saw the following in the return email I received. I realize is is their "boilerplate" service contract, but it seems to me it doesn't apply to this situation. I hope!
"Apple may charge you a diagnostic fee, including shipping charges, of no more than one hundred ($100) dollars US, plus applicable tax, if Apple inspects your product and determines based on the inspection that the product does not require service. If Apple determines, while inspecting your product, that service is needed due to the failure of parts that are neither supplied by Apple nor Apple-branded, Apple may return the product to you without servicing it, and may charge you the diagnostic fee plus applicable sales tax. "
I am happy about this program because my 8-year-old currently uses mymoldmNano, and the battery only lasts a few minutes. A new battery will be a nice surprise for her, and not having it explode in her hand will be a bonus for her parents.
So I registered, and saw the following in the return email I received. I realize is is their "boilerplate" service contract, but it seems to me it doesn't apply to this situation. I hope!
"Apple may charge you a diagnostic fee, including shipping charges, of no more than one hundred ($100) dollars US, plus applicable tax, if Apple inspects your product and determines based on the inspection that the product does not require service. If Apple determines, while inspecting your product, that service is needed due to the failure of parts that are neither supplied by Apple nor Apple-branded, Apple may return the product to you without servicing it, and may charge you the diagnostic fee plus applicable sales tax. "
Don't worry about it. They are just generic things written in service emails from apple. If your serial number is accepted then there is no way they could inspect it and determine that its fine. You will be fine and receive no charge.
I'm guessing that the reason Apple is being vague about which model will be shipped as a replacement is that there may be more than one answer. It sounds like they are going to try to minimize their costs by getting the old players in, refurbishing them and shipping them back out. (Probably not to the same person who returned a particular unit.)
However, a certain percentage of the units won't be good enough to refurb with a polish and a new battery (maybe 25%??). Since they probably won't go back into production of the parts, they will probably have to ship some newer units to cover the demand.
However, a certain percentage of the units won't be good enough to refurb with a polish and a new battery (maybe 25%??). Since they probably won't go back into production of the parts, they will probably have to ship some newer units to cover the demand.
My nano is like new and not a scratch on it due to the case. Wouldn't it suck if I send it back and get a scratched up one back because they were just sending it randomly back to people?
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You aren't going to get one with a scratched up back. If you have taken such great care of it then why send it in fo a replacement? The chances of yours blowing up is incredibly slim. I'm sending mine in because an idiot on Craigslist sold it to me for $10 yesterday. I am in no way concerned about the safety of the iPod, but it would be awesome to have a "new" iPod for $10.
AbyssImpact said:
You aren't going to get one with a scratched up back. If you have taken such great care of it then why send it in fo a replacement? The chances of yours blowing up is incredibly slim. I'm sending mine in because an idiot on Craigslist sold it to me for $10 yesterday. I am in no way concerned about the safety of the iPod, but it would be awesome to have a "new" iPod for $10.
Even if it's in great shape it doesn't have anything to do with the problem. The problem is one lot of faulty batteries made by a single manufacturer.
He should check if his serial number is part of the lot of iPod nanos with a defective battery.