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Apple Launches Worldwide Replacement Program for First-Generation iPod Nano

If the replacement winds up being a current Nano would anyone want it? Isn't there a big issue with the glue failing on the power switch?
 
I know my nano has been looked after and it works perfectly,
so I would like to get the same one back, with a new battery.

Only reason I am sending it in is because I have it connected to my car
and don't want to risk it catching fire, no matter how slim the chance may be.
 
I would bet they will not replace it with a first gen Nano. My wife had a first gen, I guess circa 2006. It stopped working and we took it in for repair. They replaced it with the 2nd gen (rounded sides) and that was back then.
 
I have a nano that qualifies for the replacement program. The port in which it charges and syncs had ended up breaking as someone had jammed the USB plug into it. As a result, the USB plug does not fit into the port and therefore the iPod cannot be charged. Despite this, can I still send it in for a replacement even though I've broken it?
 
Wow,
I just dug my old iPod nano out and it's in perfect condition- had screen protectors and a silicon cover on it. Haven't used it in years as I use my iPhone. It seems to be charging okay. Can't believe how light this thing was!

If they send us a refurb unit they would replace the outside with a brand new outside wouldn't they?
 
They didn't change the case at least for mine about 2 years ago. I had mine sent to Apple for the program in Japan and I hoped they'd replace the battery as well as the case since both front and back were scratched. Received a repair sometime later and I was disappointing for the case was the same old scartched one. The thing is, I'm not sure about the battery as well since its life didn't feel like new but it's been a while since I handed it last time..
 
Well, I just found out mine in eligible. However, the screen is broken, so there is a big ink blot on it which basically makes it unusable unless I plug it into my car. Will apple still repair it? Since it sounds like they are just repairing and sending back the same units, will I get a new battery, but still have the same broken screen? Oh well, I guess I will see what happens.
 
Jefferyd32 said:
Well, I just found out mine in eligible. However, the screen is broken, so there is a big ink blot on it which basically makes it unusable unless I plug it into my car. Will apple still repair it? Since it sounds like they are just repairing and sending back the same units, will I get a new battery, but still have the same broken screen? Oh well, I guess I will see what happens.
Click to expand...

You're not going to get your own back. Apple said they won't replace the engraving. So, either they're giving your crapped display to someone else, or they're going to spend money fixing it for someone else, or they're going to give us brand new ipods.

We'll see in a few weeks.
 
ipodfan1990 said:
I have a nano that qualifies for the replacement program. The port in which it charges and syncs had ended up breaking as someone had jammed the USB plug into it. As a result, the USB plug does not fit into the port and therefore the iPod cannot be charged. Despite this, can I still send it in for a replacement even though I've broken it?
Click to expand...

Couldnt hurt, its not going to cost you anything and you could end up with a new iPod 😛
 
All the nanos since the first generation really got progressively worse, in my opinion. The original was the pinnacle of iPod-dom until perhaps the iPhone/iTouch came along. I found it remarkable, and bought one first thing the morning after seeing one belonging to a friend, even though I had a 4th gen Classic. It was all the usability and simplicity of the capacitance-wheeled iPods, but crazy portable. All the ones since have felt and looked bulkier and weird. The iPod Classic line at least kept getting smaller, though they're so much heavier and not as portable (which in itself, is a crazy statement to make).

I don't use my 1st gen nano anymore, but I'm not about to turn it in, even if the thing is going to blow up on me someday. I don't want one of the new nanos.
 
Last edited:
G4er? said:
If the replacement winds up being a current Nano would anyone want it? Isn't there a big issue with the glue failing on the power switch?
Click to expand...
Well, that's good, isn't it? In 5 years apple will launch a replacement program for those ipods, and you get a new 2016 ipod nano. With the shrinkage, it will probably be the size of a match.
 
The whining on this thread. Come on people. You are getting a product that you have forgotten you had replaced with one that will probably live for another 10 years! Whether it's your existing one replacing the casing and the battery or, the casing, the battery and the screen (as I think will happen), the reality is that Apple didn't have to do this as the product had long been out of warranty but are doing so. Lets say thank you and be done with it. Yes, they could chose to offer a $75 store credit note or even send us all a current generation Nano but that would not be a gesture any other consumer electronics OEM would offer, so why spoil your day wishing for things that won't happen.

Personally, I am glad to be getting mine spruced up because it sits on my Bose speaker in my kids' playhouse so at least I won't have to spend £110 buying a new one when this one packs in, which I had kind of expected would happen some time in the next 12 months! Not to mention that the current generation iPod Nano is really too small to have on a speaker and be able to navigate through menus as it stands in the speaker.
 
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I doubt they will replace with new iPods because why the would need up to 6 weeks to send back the new iPod?

I just hope they will not replace my unscratched and well over protected iPod nano which works perfectly...
 
macPatty said:
<<They are replacing them with the 1st gen iPod just called apple and spent 20min on the phone trying to find out LOL, he said they were replacing them with 1st gen iPods that they are making for this replacement program>>

NOT A CHANCE Apple will invest in trying to recreate old technology -- too much cost and a PR nightmare! I am confident they are doing what they've said: Taking in first generation, replace battery and back, send them back with 90 day warranty. The rest of this "hoping" "wishing" and speculating is out of control!!
Click to expand...

They won't manufacture a whole new unit but they have had obviously had to re-manufacture the batteries. So it's not silly to speculate that will manufacture some chrome backs. After all, that's what a refurbished unit is.

Oh and in Japan didn't they get refurbished first Gen Nano's back? It will be no different for us.
 
Has anyone over here in Australia sent theirs in yet?
I think the process of sending the iPod back is a bit different.
I'm having problems sending mine now.This is the e-mail they sent.

Dear ******,

We have received your request for a replacement IPOD NANO. Your Repair ID is ********.

Serial Number:*******
Problem Description: iPod Hardware - iPod nano (1st gen.) Replacement Program

Our initial diagnosis indicates that because your product replacement will likely be covered by the warranty, an AppleCare Protection Plan, or another Apple repair or exchange program, there should be no charge to you. If we have questions or concerns regarding the repair coverage, we will notify you.

You will need to send your IPOD NANO to Apple before we can send you a replacement.

If you requested service via the Apple website, please use the Apple shipping label that was provided when your service request was confirmed. Otherwise, please visit the Print Dispatch Label page, click to select your product, and enter ********* in the Repair ID box. Then print the shipping label that is generated.

Please take the shipping label and your IPOD NANO to Australia Post. Do not include any other items, such as the power cord, as they will not be returned to you. The Australia Post agent will provide the appropriate packaging and send the product to Apple. The ship time to Apple may be as many as five business days, depending on your region. Apple will send you an email when your product reaches the repair center.

To avoid cancellation of this service request, you must return your original IPOD NANO to Apple within ten (10) business days. If you no longer require service, simply disregard this email.

Your repair status is available online.

If service is covered under the warranty, an AppleCare Protection Plan, or an Apple repair or exchange program; the terms of the warranty, the AppleCare Protection Plan, or the Apple repair or exchange program will apply. Otherwise, the Apple Repair Terms and Conditions apply.

Apple
--------


I went to my local Post today with my iPod and printed shipping label, wanting to send it in. However, the agent blasted at me saying I need to purchase packaging and they won't provide any packaging unless i purchase it and asked me if there was a battery inside the iPod. Upon saying yes, she commented that it was illegal to post anything with lithium batteries even within Australia. So I just left feeling a bit dumb for trying. Will Apple be sending a box to us Aussies like elsewhere? They mentioned it when I first registered, but i followed the instructions on the follow up e-mail. Any help would be appreciated!
 
cymite said:
she commented that it was illegal to post anything with lithium batteries even within Australia.
Click to expand...

To be fair, defective lithium batteries manufactured around the mid-2000s - which these iPod nanos suffer from - are precisely the reason that this rule was made. So the postal service kind of has a point here!

Odd that Apple have apparently not thought of that and used a shipping company that can accept potentially dangerous goods, though.
 
I have still got my original black iPod Nano which works great but bought another white one about a year ago off eBay for about £5 which had a dead battery thinking I would replace it but never did.
Guess what, it qualifies, pretty good result! 🙂
 
I have a black 2gb that has been used on the clock radio dock for years now. It still works but it did qualify so I am sending it in for replacement. Having a shiny new first gen will be so retro! 😎 I hope I can find a case for it someplace.
 
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