iPod Nano Replacement - SCAM!
Here is the follow-up email (minus personal info) I received AFTER I submitted the claim. Read below in bold...
Dear <>,
We have received your request for a replacement IPOD NANO. Your Repair ID is <>.
Problem Description: iPod Hardware - iPod nano (1st gen.) Replacement Program
Notice to Consumer: Please read important information at the end of this email message.
Our initial diagnosis indicates that because your product replacement will likely be covered by the warranty, an AppleCare Protection Plan, or another Apple repair or exchange program, there should be no charge to you for the service performed. If we have questions or concerns regarding the repair coverage, we will notify you.
Within two business days, you should receive a package at this address:
The package will contain shipping materials and instructions for you to return the original product to Apple at this address:
Apple Service Operations
ATTN: WUR Service, Repair ID A55067938
3011 Laguna Blvd., Building A
Elk Grove, CA 95758
Please don't ship the original to Apple in any other package, because if it is damaged in shipping as a result of improper packaging, it will not be eligible for service and will be returned to you unrepaired. Do not include any other items, such as the power cord, as they will not be returned to you. The ship time to Apple will be approximately two business days. Apple will send you an email when your product reaches the repair center.
To avoid cancellation of this replacement request, you must return the original to Apple within ten (10) business days. If you no longer require service, simply dispose of the package Apple sends you.
Your repair status is available online.
If service is covered under the warranty, an AppleCare Protection Plan, or an Apple repair or exchange program; the terms of the warranty, the AppleCare Protection Plan, or the Apple repair or exchange program will apply. Otherwise, the Apple Repair Terms and Conditions apply.
Apple
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Copyright © 2011 Apple Inc. All rights reserved.
Apple Inc.
BEAR License Number: E78234
Apple may charge you a diagnostic fee, including shipping charges, of no more than one hundred ($100) dollars US, plus applicable tax, if Apple inspects your product and determines based on the inspection that the product does not require service. If Apple determines, while inspecting your product, that service is needed due to the failure of parts that are neither supplied by Apple nor Apple-branded, Apple may return the product to you without servicing it, and may charge you the diagnostic fee plus applicable sales tax.
You are entitled to a written estimate of the cost of repairs. The estimate must include all costs for parts and labor. Apple will not charge for work done or parts supplied in excess of the estimate unless you, the customer, approve the additional charge. This estimate of repair charges is valid for 30 days from the date of estimate. You must notify Apple if you claim a tax exemption and provide Apple with a tax exemption number at the time you receive this estimate. The cost of shipping is included in the estimate.
Apple Inc., 800-275-2273, 1 Infinite Loop, Cupertino, CA 95014
NOTICE TO CALIFORNIA CONSUMERS
1. An estimate for repairs, as required (section 9844 of the California Business and Professions Code), shall be given to the customer by the service dealer in writing. The service dealer may not charge for work done or parts supplied in excess of the estimate without the prior consent of the customer. Where provided in writing the service dealer may charge a reasonable fee for services provided in determining the nature of the malfunction in preparation of a written estimate for repair. For information, contact the Bureau of Electronic and Appliance Repair, Department of Consumer Affairs, Sacramento, CA 95814.
2. A buyer of this product in California has the right to have this product serviced and repaired during the warranty period. The warranty period will be extended for the number of whole days that the product has been out of the buyer's hands for warranty repairs. If a defect exists during the warranty period, the warranty will not expire until the defect has been fixed. The warranty period also will be extended if the warranty repairs have not been performed due to delays caused by circumstances beyond the control of the buyer, or if the warranty repairs did not remedy the defect and the buyer notifies the manufacturer or seller of the failure of the repairs within 60 days after they were completed. If, after a reasonable number of attempts, the defect has not been fixed, the buyer may return this product for a replacement or a refund subject, in either case, to deduction of a reasonable charge for usage. The time extension does not affect the protection or remedies the buyer has under other laws.
