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Apple Launches Worldwide Replacement Program for First-Generation iPod Nano

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I agree. Maybe they have a few hundred to a thousand first gens, but I don't think they are kept for a purpose like this. More like for museums or court case evidence.
Not sure what we will get but it has to be better than what I have now...
 
All I have left from a couple is the logic board w/battery.
They stopped working for various reasons and I took them apart for whatever reason.
Would Apple still cover these or are they safe to keep plugged in to store music on??
Any Thoughts?
 
I'm just gonna wait to see what the replacements are before sending it in. I don't even use mine so if it's just another 1st gen then I'm not gonna send mine in.
 
KSpider said:
I plugged in my nano's serial and signed up for the replacement program within about 2 minutes of receiving the email from Apple... I wouldn't mind getting a refurbished (or new?) 1st gen or a current gen iPod nano. It does say replacement, so I am expecting a 1st gen unit in return.
Click to expand...

I'm hoping they don't have enough 1st gen nanos to replace everyones... I'll wait till later with my fingers crossed.

Honestly, I'd love an iPod Mini! Okay, maybe not.

I would welcome any Nano to replace mine except for the last 2 gens that look like a watch face. HATE THEM.

My nano blew up at the pool while listening to it. It still works kinda of, except the explosion cracked the screen and the heat melted the plastic layer on the hard plastic of the front.
 
Phone Junky said:
Why/how would they charge you anything after they "recommend that you stop using your iPod nano (1st gen) and follow the process noted below to order a replacement unit, free of charge"



Seems to me they've already deemed it "their problem".
Click to expand...

Thought so too, thats why I was shocked and frankly angered to receive the follow-up email after I submitted the claim. It is Apple's intention to replace the product with no strings attached, they are doing a horrible job of explaining it.
 
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Wow. Haven't used mine in years. Scratched to hell so I'll trade it in. No problem :)
 
Confuzzzed said:
I submitted mine a couple of hours ago and not had the email yet despite been told on the website that mine qualified and they would contact me with arrangements of how to get my nano sent to them. Anyone from the UK receive an email yet?
Click to expand...

Had mine, but I submitted first thing and got the email at 9am. Mostly worded as above, minus the scaremongering bollocks.
 
Excellent! My "working" (batt hold charge for about 2 mins) nano is covered! Been sitting in a box for years...
 
Mine has a cracked screen, but works great when working out. Its eligible for the replacement program and i don't want it exploding while i wear it, but since the screen is cracked...

What to do?

Maybe they just replace my faulty battery, then I'm good i guess, but what if they won't send me one since my screen is cracked?
 
Maybe Apple might get overwhelmed by this recall. Only so many replacement parts in addition to labor costs might convince them to offer an alternative.

$100+ towards a new iPod? Well I can hope.
 
dotheDVDeed said:
Maybe Apple might get overwhelmed by this recall. Only so many replacement parts in addition to labor costs might convince them to offer an alternative.

$100+ towards a new iPod? Well I can hope.
Click to expand...

I hope I receive an Ipod Touch 4th gen 8GB as a replacement. I still have my original receipt for my iPod nano 1st gen and I paid $249.99 for it plus tax. If they give me back a current gen nano, I would be losing $100 as the ipod nanos are $150 now.
 
Apple know how many this affects and will be prepared for it. They know how many are in the serial number range in each Country and how many are still in use. itunes probably sends details when you connect a device. This program has a 6 week turnaround, as soon as they arrive they will start refurbing them with fronts,backs and batteries and then start sending them back out 6 weeks later, this isn't a big problem for them, they have done this twice already for the nano's. This will probably take a team of technicians around 10 minutes per device to test and replace the parts.

This is why you won't get you original one back, because everyone will have a new front and back and battery. 6 weeks is plenty of time to build up a refurb stock.

Apple won't be paying for this, the battery manufacturer will be because they caused the issue in the first place. Apple can't risk not recalling them and them catching fire.

----------

Received my email back in the UK, no scaremongering about charges in my email... Don't believe these spammers people.

Dear xxxxx,

We have received your request for a replacement IPOD NANO. Your Repair ID is xxxxxxxx.

Serial Number: xxxxxxxxxx
Problem Description: iPod Hardware - iPod nano (1st gen.) Replacement Program

Our initial diagnosis indicates that because your product replacement will likely be covered by the warranty, an AppleCare Protection Plan, or another Apple repair program, there should be no charge to you. If we have questions or concerns regarding the repair coverage, we will notify you.

Within two business days, you should receive the return instructions for the original and shipping materials for you to use. Please don't use any other package, because if the original is damaged in shipping as a result of improper packaging, it will not be eligible for service and will be returned to you unrepaired. Do not include any other items, such as the power cord, as they will not be returned to you. The ship time to Apple will be approximately two business days. Apple will send you an email when your product reaches the repair center.

Shipping address:
xxxxxxxxxx
xxxxxxxxxxx
xxxxxxxx

To avoid cancellation of this replacement request, you must return the original to Apple within ten (10) business days. If you no longer require service, simply dispose of the package Apple sends you.

Your repair status is available online.

If service is covered under the warranty, an AppleCare Protection Plan, or an Apple repair or exchange program; the terms of the warranty, the AppleCare Protection Plan, or the Apple repair or exchange program will apply. Otherwise, the Apple Repair Terms and Conditions apply.

Apple
----------------------------------
On behalf of Apple Operations Europe
 
Jaminist said:
Apple know how many this affects and will be prepared for it. They know how many are in the serial number range in each Country and how many are still in use. itunes probably sends details when you connect a device.
Click to expand...

Quite a few people in this thread said they have poorly functioning iPods they no longer connect to iTunes.
 
Last edited:
the question is: how will they have enough of replacement parts for everyone who send it in for replacement. I doubt they keep too many of these parts in stock since warranty has long expired for people who owned 1st gen nanos.
 
Has anyone tried to bring it to an apple store? Some websites indicate that this is one way to get your replacement unit. The apple website just states that

If you need assistance with placing an order, please visit an Apple Retail Store or an Apple Authorized Service Provider (AASP) and bring your iPod nano with you for serial number validation.
Click to expand...

This would also be an easy way to find out whether one gets to pick a new one or if one still has to wait for a replacement 1st gen Nano to arrive.
 
Jaminist said:
Apple know how many this affects and will be prepared for it. They know how many are in the serial number range in each Country and how many are still in use. itunes probably sends details when you connect a device. This program has a 6 week turnaround, as soon as they arrive they will start refurbing them with fronts,backs and batteries and then start sending them back out 6 weeks later, this isn't a big problem for them, they have done this twice already for the nano's. This will probably take a team of technicians around 10 minutes per device to test and replace the parts.

This is why you won't get you original one back, because everyone will have a new front and back and battery. 6 weeks is plenty of time to build up a refurb stock.

Apple won't be paying for this, the battery manufacturer will be because they caused the issue in the first place. Apple can't risk not recalling them and them catching fire.

----------

Received my email back in the UK, no scaremongering about charges in my email... Don't believe these spammers people.

Dear xxxxx,

We have received your request for a replacement IPOD NANO. Your Repair ID is xxxxxxxx.

Serial Number: xxxxxxxxxx
Problem Description: iPod Hardware - iPod nano (1st gen.) Replacement Program

Our initial diagnosis indicates that because your product replacement will likely be covered by the warranty, an AppleCare Protection Plan, or another Apple repair program, there should be no charge to you. If we have questions or concerns regarding the repair coverage, we will notify you.

Within two business days, you should receive the return instructions for the original and shipping materials for you to use. Please don't use any other package, because if the original is damaged in shipping as a result of improper packaging, it will not be eligible for service and will be returned to you unrepaired. Do not include any other items, such as the power cord, as they will not be returned to you. The ship time to Apple will be approximately two business days. Apple will send you an email when your product reaches the repair center.

Shipping address:
xxxxxxxxxx
xxxxxxxxxxx
xxxxxxxx

To avoid cancellation of this replacement request, you must return the original to Apple within ten (10) business days. If you no longer require service, simply dispose of the package Apple sends you.

Your repair status is available online.

If service is covered under the warranty, an AppleCare Protection Plan, or an Apple repair or exchange program; the terms of the warranty, the AppleCare Protection Plan, or the Apple repair or exchange program will apply. Otherwise, the Apple Repair Terms and Conditions apply.

Apple
----------------------------------
On behalf of Apple Operations Europe
Click to expand...

Perhaps Apple is managing the communication differently in the UK. Just noticed this post on apple.com regarding the replacement program and $100 fee, https://discussions.apple.com/message/16708493#16708493. Looking forward to see how Apple responds to the complaints.
 
lmao

if they were going to make this decision in court they needed to do it 5 years ago. I doubt there are many 1st gen iPod nano users out there, that also have this problem, that also happen to find out about it, that also think its worth getting replaced for free anymore. Apple is probably just like, pfft as far as were concerned we won.
 
To those in the US that are talking out of their rear ends Re the $100 service charge if there is nothing wrong with the iPod - PLEASE ENGAGE YOUR BRAINS.

The email is clearly a standard service template sent to all people submitting machines/phones/ipods/ipads etc to Apple for repair... as such it has the statement on. Your iPod is going in for an exchange program so there is no way on gods green earth you will ever be subjected to a $100 fee. Your serial number was checked and your unit is eligible so stop moaning, panicking and posting rubbish and go do something more constructive.
 
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