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Apple Not Planning an iPhone 4 Recall
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If there is not recall and fix, I will be returning the iphone 4's. The problems I've been having are just too annoying to live with.
I'm not sure you understand what recall means. It does NOT mean that they will replace your device with a better one. It only means that they will take the phone back and refund the price, if you so wish. Oh and look: That's exactly what you've already got.
Jesus, how can you miss the point so drastically?
The phone is not functional! Look, we love all of the features it has to offer, but it doesn't complete its primary purpose, that being a phone. No matter what you say, you shouldnt have to worry about how you hold your phone when you make a phone call; it's unheard of.
If we've established ourselves in the ecosystem, we need products we can use. We can try our best to ignore the defective signal, but in the end we need a phone that we can call people with, without worry.
And I'm pretty sure Free of Win's statement is there more for making a point...
The more I read the crazier it gets.....
I'm getting worried after reading 7 pages of this rant.
The great news is BP has closed the oil leak in the gulf.
The bad news is the hot air that is being spent on this post is going to increase global warming at 3X the current rate.
The emotional energy spent on these posts could light all of North America for 6 months.
Personally I love Apple products. I really love iPhones. It truly is the greatest item I've ever bought. I get everyone being passionate about ip4.
Since the dawn of the human race, people and businesses have made mistakes. Apple will be held accountable for what they have/have not done by the dollars of the public. Nothing is perfect. If you like it...keep it. If you don't...return it and wait for iPhone 5.
No one knows what Apple will say tomorrow except Apple. And they're waiting until tomorrow! Really! All this conjecture is going to take years off of your lives. Wait to line up for your straight jacket tomorrow if you don't like what you hear.
I'm getting worried after reading 7 pages of this rant.
The great news is BP has closed the oil leak in the gulf.
The bad news is the hot air that is being spent on this post is going to increase global warming at 3X the current rate.
The emotional energy spent on these posts could light all of North America for 6 months.
Personally I love Apple products. I really love iPhones. It truly is the greatest item I've ever bought. I get everyone being passionate about ip4.
Since the dawn of the human race, people and businesses have made mistakes. Apple will be held accountable for what they have/have not done by the dollars of the public. Nothing is perfect. If you like it...keep it. If you don't...return it and wait for iPhone 5.
No one knows what Apple will say tomorrow except Apple. And they're waiting until tomorrow! Really! All this conjecture is going to take years off of your lives. Wait to line up for your straight jacket tomorrow if you don't like what you hear.
I assume you had a previous iPhone and did not buy a bunch of apps with a new iPhone 4. Since the phone has never worked for you, it would be weird to rush out and buy a ton of apps.
So you sold off your old phone then? Even before you knew your new phone was going to be to your liking?
Seems like a risk you took, and one you are responsible for... You have to deal with the consequences yourself. The fact that you own a bunch of apps is irrelevant. Apple owes you nothing more than refund on your iPhone 4.
Why would anyone rush out and spend a bunch of money on apps for a phone that never worked for them? That seems crazy.
Anyone who is saying Apple doesn't need to have this conference is a moron. They created a faulty product, then denied that it was faulty. I don't even think free bumpers would resolve the issue. They have an excellent public perception and a phone that drops calls for being held will tarnish that. Minor redesign is necessary.
Ios 4.0.1 = 5-4-3-2-1-0 bars!!!!!!!!! LOL!!!!!!!! Apple are you F'in serious did you you really think that the public would fall for this scam. Hopefully you will be takig to court for perverting the course of phone reception and hanged. SJ is a wanker
This is not the first time Jobs has chosen style over substance, don't forget the Cube...or the Twentieth Anniversary Mac...both were dismal failures...
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Let me give you two statements from apple:
1) the iPhone 4 has a flaw. Therefore, we are recalling it and advising all buyers to exchange their iPhones for new ones, which will not have this issue.
2) some iPhone 4 customers have experienced an issue with losing service due to an antenna being bridged. If you have experienced this issue, come in to an apple store and we will replace your iPhone with one that does not display this issue.
Look, a lot of buyers are happy and see no reason to exchange. But if apple uses the word "recall," they're saying the product is flawed and everyone should exchange. Offering an exchange to anyone who wants one tells the happy buyers "no worries; keep being happy with your iPhone" - and they will be!
rumorswtcf said:
Let me give you two statements from apple:
1) the iPhone 4 has a flaw. Therefore, we are recalling it and advising all buyers to exchange their iPhones for new ones, which will not have this issue.
2) some iPhone 4 customers have experienced an issue with losing service due to an antenna being bridged. If you have experienced this issue, come in to an apple store and we will replace your iPhone with one that does not display this issue.
Look, a lot of buyers are happy and see no reason to exchange. But if apple uses the word "recall," they're saying the product is flawed and everyone should exchange. Offering an exchange to anyone who wants one tells the happy buyers "no worries; keep being happy with your iPhone" - and they will be!
Who told you to sell your old phone and/or buy a bunch of apps for a new phone before you knew it even worked?
That seems like it is a defect on the part of the user.
Whiners. Just get a full refund and buy another phone. Big deal.
buy another one with the same problems.. i fail to see the point. they wont have any "fixed" iphones out for at least a month.. maybe they will start renting out 3gs to those who want to wait for a working iphone 4.
I never expect Apple to recall the entire batch of affected iPhone 4 already in the wild... But if they have a revised antenna that fixes this reception issue, then I DO expect Apple to offer free replacement of said part(s). Doesn't have to be the whole phone, but just MAKE IT WORK like the later revisions of the iPhone 4. Otherwise the 3 million iPhone owners out there will feel that they've been shafted -- especially since they are probably more of an Apple fan than the late buyers in the game.
So long as they provide free repair/replacements of affected parts in existing problematic iPhone 4 so that they perform identically(naked, cased, or however the holding position) as the inevitable later revised models, then such a solution is acceptable. Any less and the early adopters will feel shafted.
Running around with an iPhone 4 with a case on just to get the same performance as a naked revised iPhone 4 is not an acceptable solution... The owner of the flawed iPhone 4 will still feel shafted knowing they paid the same amount for a piece of hardware that doesn't perform like the iPhone that belongs guy next to him, who just recently purchased it.
So long as they provide free repair/replacements of affected parts in existing problematic iPhone 4 so that they perform identically(naked, cased, or however the holding position) as the inevitable later revised models, then such a solution is acceptable. Any less and the early adopters will feel shafted.
Running around with an iPhone 4 with a case on just to get the same performance as a naked revised iPhone 4 is not an acceptable solution... The owner of the flawed iPhone 4 will still feel shafted knowing they paid the same amount for a piece of hardware that doesn't perform like the iPhone that belongs guy next to him, who just recently purchased it.
+1. Nobody wants to be responsible for their unquenchable desire for instant gratification purchases... Apple made them do it.
buy another one with the same problems.. i fail to see the point. they wont have any "fixed" iphones out for at least a month.. maybe they will start renting out 3gs to those who want to wait for a working iphone 4.
I said, "buy a different phone", not "buy another iPhone".
Friend, if the phone doesn't work for you. Vote with your wallet. Take the refund. Still want in the ecosystem? Get a shiny new 3GS and save a few bucks.
For get any recall or any major change in design, for starters ANY change in antenna would require re certification in every country, thats not going to happen in 2 weeks,
the press conference will be,
SJ, we love the new phone, so do lots of our customers just read, then he will read an email, bla bla bla from some bloke who met his long lost sister because of the new 4's better revolutionary antenna design.
then they will kindly ask the press to stop posting nasty stuff about it as they are making this NON ISSUE an ISSUE whilst reminding them about there special relationship with Apple.
Steve will then say hay if your not satisfied with it in the first 60 days just return it for a refund, its simple.
thats will be it, No Recall , No Free Bumper and No Change.
Live with it or get something else, that is what you would do with ANY other device that did not meet your expectations so why different with this phone
the press conference will be,
SJ, we love the new phone, so do lots of our customers just read, then he will read an email, bla bla bla from some bloke who met his long lost sister because of the new 4's better revolutionary antenna design.
then they will kindly ask the press to stop posting nasty stuff about it as they are making this NON ISSUE an ISSUE whilst reminding them about there special relationship with Apple.
Steve will then say hay if your not satisfied with it in the first 60 days just return it for a refund, its simple.
thats will be it, No Recall , No Free Bumper and No Change.
Live with it or get something else, that is what you would do with ANY other device that did not meet your expectations so why different with this phone
Exactly. It is absurd how some people seem to think that their iPhone is somehow unique, or special, or custom made as to not have an external antenna. They all have it.
WHAT! Give me a break thats a stretch. You buy an Apple product trusting its quality and reputation.
That wasn't his mistake, unless you mean canceling it was. Even so, the Newton was the first real PDA and it was quite successful--in the medical field.
It's the word "recall" that Apple is trying to squash
"Recalls" are for regulated products that are found to be dangerous in some way and the company legally needs to ensure that all costumers have a safe replacement. It severely taints a company and product brand.
This issue is about a gadget with an annoying bug that's generating enough bad PR (Consumer Reports, David Letterman jokes) that it threatens the perception of the iPhone 4 going forward. Apple simply wants all that to end. "Recall" equals "flawed" and "lemon" and unnecessarily makes things worse for Apple. That's why I bet they have a great consumer-focused solution tomorrow, like an optional exchange, but are meticulously squashing the characterization of a "recall," hence the leak to the WSJ tonight.
My guess is tomorrow's press conference goes something like this:
- The iPhone 4 is the most advanced tech and the most innovation ever included in a smartphone, including our groundbreaking antenna, which we believe improves reception over all previous iPhone models and other smartphones.
- Some consumers -- clearly too many -- have experienced signal drop off when holding the phone with a tight grip over the left side of the phone. That's an unusual way for people to hold a phone, but for too many of our customers, it's still a problem.
- We want everyone to love using the amazing technology in the iPhone 4 no matter how they hold it or use it.
- We have further insulated the phone (or whatever the solution is) with all models shipping going forward.
- Any current owner who would like to exchange their iphone for a new model (with the improved insulation) may do so within the next 90 days (or year or whatever they decide).
That approach ensures all future buyers are free of this problem, provides an excellent and flexible solution for current owners and Apple gets great press.
"Recalls" are for regulated products that are found to be dangerous in some way and the company legally needs to ensure that all costumers have a safe replacement. It severely taints a company and product brand.
This issue is about a gadget with an annoying bug that's generating enough bad PR (Consumer Reports, David Letterman jokes) that it threatens the perception of the iPhone 4 going forward. Apple simply wants all that to end. "Recall" equals "flawed" and "lemon" and unnecessarily makes things worse for Apple. That's why I bet they have a great consumer-focused solution tomorrow, like an optional exchange, but are meticulously squashing the characterization of a "recall," hence the leak to the WSJ tonight.
My guess is tomorrow's press conference goes something like this:
- The iPhone 4 is the most advanced tech and the most innovation ever included in a smartphone, including our groundbreaking antenna, which we believe improves reception over all previous iPhone models and other smartphones.
- Some consumers -- clearly too many -- have experienced signal drop off when holding the phone with a tight grip over the left side of the phone. That's an unusual way for people to hold a phone, but for too many of our customers, it's still a problem.
- We want everyone to love using the amazing technology in the iPhone 4 no matter how they hold it or use it.
- We have further insulated the phone (or whatever the solution is) with all models shipping going forward.
- Any current owner who would like to exchange their iphone for a new model (with the improved insulation) may do so within the next 90 days (or year or whatever they decide).
That approach ensures all future buyers are free of this problem, provides an excellent and flexible solution for current owners and Apple gets great press.