Oh yes. Great. Don't complain about a company, their products and their services, because nobody forced you to buy anything from them.
You are the perfect customer!
"Service hotline here, how can I help you?"
"Well, I have this product here that doesn't work anymore even though I paid $1000 for it."
"That is too bad. You know, nobody forced you to buy our products, right?"
"Oh yes. Sorry"
How do the people whose phone got messed up benefit from the fact that some other company has similar problems?
Apple products are not cheap. The reason why I am usually happy with paying a premium for these products is that I expect premium quality for premium prices. So pointing to a company that does not ask premium prices for their products and saying "Look, it happens to the cheap manufacturers too. They are just like Apple and Apple is just like them!" actually does the opposite of what you are trying to achieve.
A free stab? I am sure his iPhone was not free.