Apple repair not shipped yet?

Discussion in 'Mac Basics and Help' started by Luminak, May 15, 2019.

  1. Luminak macrumors newbie

    Joined:
    May 15, 2019
    #1
    Forgive me if this isn't in the right topic or if this site in general isn't the place to discuss this but I just don't know what to do. Perhaps I just want some piece of mind.

    It's been two days since I went to the genius bar for my macbook pro. At that time, the representative told me they needed to send my macbook over for repairs (replacing the keyboard and battery) but my status hasn't been changed online.


    It's been two days and they haven't even SHIPPED it to the repair center? I mean, they told me this would take 3 to 8 days, but still. I'm an artist, I already make very little and NEED my computer for my job.

    What should I do? Is this normal? Should I call? And on a slightly unrelated note but still related, how many of you have had SUCCESSFUL repairs done this way?
     
  2. chscag macrumors 68030

    chscag

    Joined:
    Feb 17, 2008
    Location:
    Fort Worth, Texas
    #2
    Don't know what to tell you except that if you've been following the threads on replacing the keyboard, you'll see that some folks were without their machine for as long as two weeks before getting it back. I know that's not good news but perhaps you can find a substitute machine to use in the meantime.
     
  3. hobowankenobi macrumors 6502a

    Joined:
    Aug 27, 2015
    Location:
    on the land line mr. smith.
    #3
    Nothing you can do but wait, and try to follow up.

    On a better note, most folks (that I have been around) were happy with their repairs....generally speaking, not specific to the keyboard/battery question.
     

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