People need to relax. They didn't leave it broken. They quickly fixed it. It is an imperfect product produced by imperfect people. But I'm sure there will be a class action law suit over it.../sigh
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Apple Says Over-the-Air iOS 10 Update Issue is Fixed
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What's totally unacceptable is people complaining because they didn't back up and then rushed to update at the same time as millions of others instead of now panicking. It's an OS update, not the Unicef truck.
So has anyone updated their 6s or 6s Plus OTA now that it has been fixed?
When's the last time that you built a world-wide network that feeds millions of devices at the exact same moment..... this stuff is hard, and I think that Apple has done an amazing job. Perfect, problem-free? No. But fixed fast. That matters, and that's what people should see.
Of course Apple fails. The question is, how do we react to it when it happens? You haven't seen me in any threads gloating about the Note 7 issue. I similarly feel bad for Samsung on that one.
The bottom line is that you have a little bit more patience and understanding in these situations when you've been in a similar environment and see how things actually go down. It can happen to the best of us, and often does.
Why is it's Apple's fault that you couldn't wait ONE HOUR?
They're not obsessed with getting rid of wires in general, they want to maximize space inside the phone and move forward with audio tech.
This will likely have impacted a small number of users because most people won't even have gotten the prompt on their phone yet.
Yeap but those days are
Looonnnggg gone now, and you get shouted at for complaining your device that cost several hundred pounds was broken by the company that made it! I think Apples paid more money to the 'appologists' that are on this site today then they spend on their entire iOS QA for a year!
Wow.......
Only here can Apple cause a serious usability error that leaves thousands of iPhones unusable without restoring from a computer, and people like this say we should thank Apple. A beta is one thing, apple pushed this update to phones and users installed it.
Mine still black screen, iTunes gives error can't update, screen just stays black (it's on, because you can see the backlite area). Trying download again and then update.....who knows what will happen.
Well, they fixed it on their end within an hour, so you're exaggerating. If you weren't near a computer, then where were you? On wifi at a Starbucks?
Yeaaaahhhh, except iTunes doesn't recognize my iPhone 6S in recovery mode...
*sigh* the joys of geekdom.
Anyone else hit this snag? (yes, is shows up in Systems Information as a USB device in recovery mode, just iTunes won't see it!)
*sigh* the joys of geekdom.
Anyone else hit this snag? (yes, is shows up in Systems Information as a USB device in recovery mode, just iTunes won't see it!)
This. Distributing services worldwide is a mammoth task. Of course there will be problems when there are 1 billion users.
We are all human, humans make mistakes.
It's always been a hard rule for any OS: never update to first releases on mission critical hardware. Apple have never been an exception to this rule, but in my view they now seem to have more problems with initial releases than before they transmogrified into a consumer fashion brand.
That's MacRumors now unfortunately. Moderation is nonexistent, off topic posts, excessive whining from entitled Job worshippers, complaining 'power users' (some of which probably don't even know how to create a simple calculator app for iOS), trolls. Starting to put more people in the ignore list.
I'm just about done with these News Discussion forums. I'll just have to go back to my threads and unsupported Mac community.
Fired off the following to tcook@:
Dear Tim,
How is it possible that iOS 10 final distribution was not properly tested, resulting in loads and loads of iOS devices being bricked and forcing an iTunes restore? Why has it been possible to do a Mac system restore over WIFI since forever while it is still impossible to restore an iPhone over WIFI in the year 2016?
Scratch the above, why isn't it possible to restore an iPhone as well as restoring from iCloud Backup over cellular? Yes, yes, I know US carriers are crazy and whatnot, but here in Finland (I work for one of Finland's largest carriers) we actually welcome additional traffic to our mobile network. It helps us upsell 4G/LTE subscriptions to the last remaining holdouts still on 3G/UMTS contracts. A lot of our users don't even know what WIFI *IS*. We (finnish carriers) certainly did not ask you to limit iOS system updates and iCloud functionality to WIFI-only.
For many people, their phone is their only computer and the phone's cellular connection (sometimes shared via the phone hotspot to other devices) is the only Internet service they have so trying to tell them to "connect your iPhone to a computer and restore via iTunes and then restore from iCloud backup" is not going to accomplish anything. They don't necessarily have a "computer", most of them definately don't know what's iTunes and many of them don't have WIFI as they rely on cellular. I also think one of your recent ads called an iPad a "computer". Well that computer certainly doesn't help much in this situation, does it?
I am doing a 5th attempt to restore my personal iPhone SE from iCloud backup as I am writing this. 4 previous times my phone told me it could not be done because supposedly I was no longer connected to the Internet. Except, of course, that all my other devices on the exact same WIFI network continue working just fine. Did I tell you how much I liked having to go out and purchase an USB-C to USB-A adapter so that I could connect said iPhone to my 12" Macbook for the iTunes restoration? Well now I have.
Also, why did I have to enter my Apple ID _THREE TIMES_ after iPhone restoration? First because the device is obviously locked to my Apple ID, Second to log in to iCloud and start the backup restore and inexplicapbly, for the THIRD time again after a device reboot that happens before iCloud starts restoring apps and media?
Lookie, a new iTunes version just installed. Why is it spamming me with an error message saying it can't connect to the iCloud Music Library? Ditto for my iPhone that seems half-restores from backup at this point.
I know you like to boast high/fast adoption rates of new iOS releases in your keynotes. Well, I used to be the one telling all my friends to always update when presented with an option to do so. Not anymore, after your last couple of snafus, I now have to tell them to wait a few days and confirm with me before proceeding. Great, huh?
Dear Tim,
How is it possible that iOS 10 final distribution was not properly tested, resulting in loads and loads of iOS devices being bricked and forcing an iTunes restore? Why has it been possible to do a Mac system restore over WIFI since forever while it is still impossible to restore an iPhone over WIFI in the year 2016?
Scratch the above, why isn't it possible to restore an iPhone as well as restoring from iCloud Backup over cellular? Yes, yes, I know US carriers are crazy and whatnot, but here in Finland (I work for one of Finland's largest carriers) we actually welcome additional traffic to our mobile network. It helps us upsell 4G/LTE subscriptions to the last remaining holdouts still on 3G/UMTS contracts. A lot of our users don't even know what WIFI *IS*. We (finnish carriers) certainly did not ask you to limit iOS system updates and iCloud functionality to WIFI-only.
For many people, their phone is their only computer and the phone's cellular connection (sometimes shared via the phone hotspot to other devices) is the only Internet service they have so trying to tell them to "connect your iPhone to a computer and restore via iTunes and then restore from iCloud backup" is not going to accomplish anything. They don't necessarily have a "computer", most of them definately don't know what's iTunes and many of them don't have WIFI as they rely on cellular. I also think one of your recent ads called an iPad a "computer". Well that computer certainly doesn't help much in this situation, does it?
I am doing a 5th attempt to restore my personal iPhone SE from iCloud backup as I am writing this. 4 previous times my phone told me it could not be done because supposedly I was no longer connected to the Internet. Except, of course, that all my other devices on the exact same WIFI network continue working just fine. Did I tell you how much I liked having to go out and purchase an USB-C to USB-A adapter so that I could connect said iPhone to my 12" Macbook for the iTunes restoration? Well now I have.
Also, why did I have to enter my Apple ID _THREE TIMES_ after iPhone restoration? First because the device is obviously locked to my Apple ID, Second to log in to iCloud and start the backup restore and inexplicapbly, for the THIRD time again after a device reboot that happens before iCloud starts restoring apps and media?
Lookie, a new iTunes version just installed. Why is it spamming me with an error message saying it can't connect to the iCloud Music Library? Ditto for my iPhone that seems half-restores from backup at this point.
I know you like to boast high/fast adoption rates of new iOS releases in your keynotes. Well, I used to be the one telling all my friends to always update when presented with an option to do so. Not anymore, after your last couple of snafus, I now have to tell them to wait a few days and confirm with me before proceeding. Great, huh?
Where did you get this ONE HOUR? In the Release notes?
So.. in the Scott Forstall days we didn't even have OTA Updates. And even still, this isn't an issue with iOS 10, but rather the mechanism whereby it gets downloaded over the air. Seeing as how it was fixed without a new iOS release.
I don't need to find any "edge cases" since I live in Finland and can read the social media storm going on in here Finland and neighbouring countries.
I agree, no one died. It is just a software update, but to blame people for Apple's mistakes saying stuff like "It's your fault for updating this soon"... That's just insane. Specially when this is not the first time this has happened. What I would like to see is Apple learning from this and truly solving this issue in the future, so not even the first ones to update have problems. If not it just seems like damage control and downplaying of the situation, true, let's not exaggerate, no, but let's not also give Apple a free pass on everything, and specially we SHOULD NOT blame the users.
User responsibility for what? Apple released an official update that their phones inoperable, which is not corrected by Apple's "fix" since that only addresses updates made after the fix. What did those users do wrong exactly?