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You're assuming it was a screwup. That's not the only cause of problems.

And you assume it was no one's fault. What's more likely, somebody effed up or the invisible hand of God decided to ruin a bunch of people's days?
 
Do they post that recommendation on the device (before the update) or in some obscure corner of their website? Because if memory serves me right, it just says "download and install" on the device, which is the only announcement most users will see.

Really? Certainly you would consider this common sense, right? I mean, there's no way you actually hang out on a computer enthusiast site and don't back up when installing a new OS, right? That would be, at BEST, idiotic.
 
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Fired off the following to tcook@:

Dear Tim,

How is it possible that iOS 10 final distribution was not properly tested, resulting in loads and loads of iOS devices being bricked and forcing an iTunes restore? Why has it been possible to do a Mac system restore over WIFI since forever while it is still impossible to restore an iPhone over WIFI in the year 2016?

Scratch the above, why isn't it possible to restore an iPhone as well as restoring from iCloud Backup over cellular? Yes, yes, I know US carriers are crazy and whatnot, but here in Finland (I work for one of Finland's largest carriers) we actually welcome additional traffic to our mobile network. It helps us upsell 4G/LTE subscriptions to the last remaining holdouts still on 3G/UMTS contracts. A lot of our users don't even know what WIFI *IS*. We (finnish carriers) certainly did not ask you to limit iOS system updates and iCloud functionality to WIFI-only.

For many people, their phone is their only computer and the phone's cellular connection (sometimes shared via the phone hotspot to other devices) is the only Internet service they have so trying to tell them to "connect your iPhone to a computer and restore via iTunes and then restore from iCloud backup" is not going to accomplish anything. They don't necessarily have a "computer", most of them definately don't know what's iTunes and many of them don't have WIFI as they rely on cellular. I also think one of your recent ads called an iPad a "computer". Well that computer certainly doesn't help much in this situation, does it?

I am doing a 5th attempt to restore my personal iPhone SE from iCloud backup as I am writing this. 4 previous times my phone told me it could not be done because supposedly I was no longer connected to the Internet. Except, of course, that all my other devices on the exact same WIFI network continue working just fine. Did I tell you how much I liked having to go out and purchase an USB-C to USB-A adapter so that I could connect said iPhone to my 12" Macbook for the iTunes restoration? Well now I have.

Also, why did I have to enter my Apple ID _THREE TIMES_ after iPhone restoration? First because the device is obviously locked to my Apple ID, Second to log in to iCloud and start the backup restore and inexplicapbly, for the THIRD time again after a device reboot that happens before iCloud starts restoring apps and media?

Lookie, a new iTunes version just installed. Why is it spamming me with an error message saying it can't connect to the iCloud Music Library? Ditto for my iPhone that seems half-restores from backup at this point.

I know you like to boast high/fast adoption rates of new iOS releases in your keynotes. Well, I used to be the one telling all my friends to always update when presented with an option to do so. Not anymore, after your last couple of snafus, I now have to tell them to wait a few days and confirm with me before proceeding. Great, huh?

He'll probably laugh at this. I did too. I can't be arsed to explain myself to people like you.
 
I downloaded the update right around 1:05 pm EST - but only clicked "install" about 20 minutes ago - about 3:20 pm EST. Update ran for about 5-7 minutes, then the phone turned off and nothing. I hit the power button and received a friendly "plug into iTunes" screen.

Downloading new version of iTunes now.

I suspect there is something wrong with the OTA build file that "early updaters" downloaded, and they quickly replaced it.
 
Its fixed. Why are people still crying like little girls?

Because it's not fixed for everyone. iTunes is trying to update my iPad Pro and failing. And I'm getting the "unable to connect to iCloud music library" message. In the meantime my iPad Pro, which I use for lots of things every day including work, is effectively bricked. Should I have waited to update? Obviously yes, but I've been looking forward to iOS 10 so jumped in as soon as it was available. So yeah, I take some responsibility because I know things do go wrong sometimes but expecting the download to work was reasonable too.

Trying to update thru iTunes once more then I guess a phone call to Apple Care is next. So much for getting others things done this afternoon.
 
I hope he hires you as SVP of Software Fulfillment. Then when your team experiences a technical issue that was unplanned for occurs, you can come to MacRumors forums to see scores of people calling you incompetent and calling for you to be fired.
This guy obviously thinks it's easy providing service to 1 billion people. Shall we let him try? Nah. I'm good.
 
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What do I do if I downloaded within the first hour but didn't install due to the problems reported here? Thanks for any help...

Delete the update (Settings -> General -> Storage & Usage -> Manage Storage), then re-download if you're concerned it might have a problem.
 
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This didn't affect me but I started my upgrade and forgot to back up and then say this was happening. Ugh most terrifying upgrade. I've got 50 gigs of videos and pictures of my kids on my phone.
 
I agree, no one died. It is just a software update, but to blame people for Apple's mistakes saying stuff like "It's your fault for updating this soon"... That's just insane. Specially when this is not the first time this has happened. What I would like to see is Apple learning from this and truly solving this issue in the future, so not even the first ones to update have problems. If not it just seems like damage control and downplaying of the situation, true, let's not exaggerate, no, but let's not also give Apple a free pass on everything, and specially we SHOULD NOT blame the users.

I agree wholeheartedly that we should not blame users. I'm equally as frustrated with that mentality.

People get a notification and click to install. It isn't their fault.
 
I'm not saying this is okay, but if it's absolutely crucial that you need your phone, never do a day one operating system update on your phone without any means to address the issue. This is not something new, this always happens during new OS time. The "OMG I ABSOLUTELY NEEDED MY PHONE RIGHT NOW, SCREW YOU APPLE!" people never cease to amaze me.
 
Because it's not fixed for everyone. iTunes is trying to update my iPad Pro and failing. And I'm getting the "unable to connect to iCloud music library" message. In the meantime my iPad Pro, which I use for lots of things every day including work, is effectively bricked. Should I have waited to update? Obviously yes, but I've been looking forward to iOS 10 so jumped in as soon as it was available. So yeah, I take some responsibility because I know things do go wrong sometimes but expecting the download to work was reasonable too.

Trying to update thru iTunes once more then I guess a phone call to Apple Care is next. So much for getting others things done this afternoon.

Then just go sue. Spare us the histrionics.
 
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Let us all know when you design a delivery network that can handle THAT kind of volume.
I am not in that kind of business, but the company I work for handles a lot of network traffic for New York State, both COUNTY and SCHOOL wise. Also, Apple has been doing this what now, for 9 years, they should have their act together. Stop blaming the users for an obvious APPLE issue.
 
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If there's a one in a million chance that defect presents itself to a user - there are 900 very upset apple customers. Enough to fill this thread with hundreds of pages.

And still, nobody's device was "bricked". Not unless you intend to cement and mortar your phone into a wall because it will never be a phone again.
 
Trying to update via iTunes after OTA update failed. Currently on 5th attempt because previous 4 attempts at downloading 2.5Gb update failed (apparently iTunes is unable to resume update downloads, go figure). I'm on Internet connection with data cap and this already used at least 9Gb. My only phone has been inoperable for nearly 3 hours now.

Splendid.

P. S. I guess I should count myself lucky that my iPad has been updated successfully. Thanx Apple!
 
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When's the last time that you built a world-wide network that feeds millions of devices at the exact same moment..... this stuff is hard, and I think that Apple has done an amazing job. Perfect, problem-free? No. But fixed fast. That matters, and that's what people should see.

When's the last time that you built a smartphone for millions of people around the world.... this stuff is hard, and I think that Samsung has done an amazing job. Perfect, problem-free? No. But they recalled the Note 7 fast. That matters, and that's what people should see.

Same premise, same logic. Didn't stop people here attacking Samusng non-stop.

Also, so since I haven't directed a movie I can't criticize a film? Since I haven't built a car I can't complain when it stops working? Since I am not the owner of a restaurant I can't complain when food is bad?

Your logic is flawed.
 
Fired off the following to tcook@:

Dear Tim,

How is it possible that iOS 10 final distribution was not properly tested, resulting in loads and loads of iOS devices being bricked and forcing an iTunes restore? Why has it been possible to do a Mac system restore over WIFI since forever while it is still impossible to restore an iPhone over WIFI in the year 2016?

Scratch the above, why isn't it possible to restore an iPhone as well as restoring from iCloud Backup over cellular? Yes, yes, I know US carriers are crazy and whatnot, but here in Finland (I work for one of Finland's largest carriers) we actually welcome additional traffic to our mobile network. It helps us upsell 4G/LTE subscriptions to the last remaining holdouts still on 3G/UMTS contracts. A lot of our users don't even know what WIFI *IS*. We (finnish carriers) certainly did not ask you to limit iOS system updates and iCloud functionality to WIFI-only.

For many people, their phone is their only computer and the phone's cellular connection (sometimes shared via the phone hotspot to other devices) is the only Internet service they have so trying to tell them to "connect your iPhone to a computer and restore via iTunes and then restore from iCloud backup" is not going to accomplish anything. They don't necessarily have a "computer", most of them definately don't know what's iTunes and many of them don't have WIFI as they rely on cellular. I also think one of your recent ads called an iPad a "computer". Well that computer certainly doesn't help much in this situation, does it?

I am doing a 5th attempt to restore my personal iPhone SE from iCloud backup as I am writing this. 4 previous times my phone told me it could not be done because supposedly I was no longer connected to the Internet. Except, of course, that all my other devices on the exact same WIFI network continue working just fine. Did I tell you how much I liked having to go out and purchase an USB-C to USB-A adapter so that I could connect said iPhone to my 12" Macbook for the iTunes restoration? Well now I have.

Also, why did I have to enter my Apple ID _THREE TIMES_ after iPhone restoration? First because the device is obviously locked to my Apple ID, Second to log in to iCloud and start the backup restore and inexplicapbly, for the THIRD time again after a device reboot that happens before iCloud starts restoring apps and media?

Lookie, a new iTunes version just installed. Why is it spamming me with an error message saying it can't connect to the iCloud Music Library? Ditto for my iPhone that seems half-restores from backup at this point.

I know you like to boast high/fast adoption rates of new iOS releases in your keynotes. Well, I used to be the one telling all my friends to always update when presented with an option to do so. Not anymore, after your last couple of snafus, I now have to tell them to wait a few days and confirm with me before proceeding. Great, huh?
Egotistical writing much?
 
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