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Apple Says Some 2018 iPad Pros Ship Bent, But It's Normal and Not a Defect
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I just returned an Hermes Series 4 Apple Watch at my local store in Charlotte. They didn’t even open the box to make sure everything was there. They just processed the return for $1,500. Every now and then they look at the item but it’s pretty casual. I’d try again.
If it is a side effect of the manufacturing process then it stands to reason that ALL iPads should have it. If only a small percentage has it (to use Apple's own favourite wording in cases like this), then it is a deviation from the norm. Hence a defect. Furthermore, if it is normal, then why don't we see this bend in all that fancy marketing material Apple puts out? If it is to be expected, why not present it as such? Because it looks sh.it, that's why. So why should it be acceptable for owners paying through the nose for it? Get real!
To any prospective iPad purchasers, I say, demand to inspect the unit in the store. If it's not to your liking, ask for another one until you get one that looks perfect. Like those on the Apple website. Don't be swayed by desire and instant gratification. You are paying a lot of money for it. This is the only way Apple can be held accountable for their BS.
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Here's one.
Apple employs a lot of non-hardening adhesive in their products. That's good for resilience, as the adhesive stays tacky and constantly adjusts throughout the product's lifecycle. That said, my concern would be the constant tension between the bent aluminum and the other straight component - such as the screen. That tension might, over time, lead to the adhesive separating. The product would either leak (i.e., allow dust or humidity to enter) or fall apart.
If they’re gonna be like that try another store or time of day and employee. Tell them you dont like it which is an honest but vague answer. You deserve a refund if you aren’t happy. That’s cruel of them to turn you down
Good luck! With amount of money Apple has you would have a better chance of putting out a forest fire with a garden hose.
Better yet if you haven’t bought one yet and aren’t foaming at the mouth to have one hold off all together. stand with people that got screwed over and stick it to them the only place where they care: with money, or lack thereof. Whether you feel inclined to wanna gamble getting a bendy one or not
I didn’t see the value in 11” despite being a nice device. It wasn’t even bent. Now im inclined to never get one after this fiasco. This is rotten. This is no way to treat customers.
Thinking a bit about every keynote Apple has touted their tolerances and features, including precision in nearly every one.
We could use less of Tim acting as a moral authority and social engineer. He needs to get his house in order, they’re way outside the guardrails on this one.
And they are incorrect that the screen is “edge to edge”
“Apple told The Verge that the bend is not considered to be a defect.”
That’s the problem. They need to admit they have a defect in their product.
Such a cowardly approach too for such a bold move. By proxy.
This is a collection of absurd comments. The human body is asymmetrical. Is that a defect too? I have a brand new 12.9" iPad Pro and yes it has an ever so slight curvature that I didn't notice until I read this article. To see it you must look at it in a way that it was not meant to be used. As far as I am concerned this iPad an exceptional piece of functionality.
Nothing is perfect is this world, and if you always demand absolute perfection in form you will be absolutely unhappy functionally until you can live a life with all its bump and bruises.
Nothing is perfect is this world, and if you always demand absolute perfection in form you will be absolutely unhappy functionally until you can live a life with all its bump and bruises.
Expecting a brand new iPad (and the most expensive iPad at that) to not be bent out of the box, or in a week, and expecting that Apple won’t make excuses for an inexcusable defect, is expecting the basics, not perfection.
Oh everyone relax. I just read the article about the new thing are bendable phones.
Apple is simply ahead of the curve on this as they have the bendable iPad.
Apple is simply ahead of the curve on this as they have the bendable iPad.
Not necessarily, I might be something as small/simple as when they being assembled if the person doing the work is tired and leaning on the assembly jig causing it to bee sightly out of shape when they are put together. So only a small amount would have the problem. Now I agree QC is there to see these issues and correct them
When they charge us over a grand for an iPad we want perfection, tired of people letting Apple getting a pass
Can we please replace Timmy with someone who has a passion and vision for technology rather than his SJW rantings now?
So what Apple is saying is that "we have poor engineering, quality control and manufacturing processes."
Why would we pay so much for it then? If we wanted cheaply made junk we can buy that from just about anyone.
A warped iPad pro will wobble on a desk when you use it. How is that okay?
Why would we pay so much for it then? If we wanted cheaply made junk we can buy that from just about anyone.
A warped iPad pro will wobble on a desk when you use it. How is that okay?
I’d like to see the actual interview, because while they might not consider this a defect, I don’t believe they wouldn’t replace a bent iPad.
I think they just mean a bend is not something that is an inherent design flaw, but it’s not something you’d have to live with if yours is bent.
I think they just mean a bend is not something that is an inherent design flaw, but it’s not something you’d have to live with if yours is bent.