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Apple Says Some 2018 iPad Pros Ship Bent, But It's Normal and Not a Defect
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That is why many on this thread are going to 'leave it'. This is exactly what the consumer should do if they are not satisfied with the products they purchase from not just Apple, but from any company. If the bend bothers anyone who has bought the new iPad Pros, then they should just return it. And if anyone is ok with the bend and they want to keep it, then great. Just know that the bend will then be within the tolerance of what would be considered a brand new iPad.
If the iPad came as bent when it got delivered, then Apple Store employee could refuse return or exchange because they could say it is physical damage. Normally people will think brand new product in the box is not bent and store employee will suspect physical damage.
My cousin has one of these. It was bent right out of the box, no mishandling whatsoever. When he places it on a table and uses the Apple Pencil it wobbles up and down like seesaw. I can't believe some of the comments in this thread about how it's okay and normal; and I especially can't believe Apple would say this is okay. This is the kind of crap that destroys companies from the inside out - when they start putting profit above all else, sweep mistakes under the rug, and mince weasel-words in hopes that customers will roll over and continue to open their wallet.
Shortly after the new 2018 11 and 12.9-inch iPad Pro models shipped out to customers, some MacRumors readers found bends in their tablets. Unsurprisingly, new iPad owners were upset and disappointed to find unwanted defects in devices that cost hundreds of dollars, but according to new information from Apple, a slight bend isn't out of the ordinary.
Apple told The Verge that some 2018 iPad Pro models are indeed shipping with a "very slight bend in the aluminum chassis," which is a "side effect of the manufacturing process" that is not expected to worsen over time or negatively effect the iPad's performance "in any practical way."
Apple says the bend, which can impact both sizes of the new 2018 iPad Pro models, is caused by a cooling process involving the iPad Pro's metal and plastic components during manufacturing. Apple told The Verge that the bend is not considered to be a defect.
2018 iPad Pro models that are exhibiting this problem have it right out of the box, according to Apple, so it does not appear to be an issue that shows up over time. There were videos indicating that the new iPad Pro models bend more easily than other models, but Apple says that concerns over the iPad Pro's "structural rigidity" are "unfounded" and that it "stands by the product." Apple has not experienced higher-than-normal return rates for the 2018 iPad Pro.
The Verge suggests that those who are irritated by the bend "shouldn't have any trouble exchanging or returning" an iPad Pro at an Apple Store, but that statement likely only applies to devices that are still under the return policy. Apple typically does not replace devices experiencing issues that are not considered manufacturing defects, so it's not entirely clear if those with bent tablets outside of the return period will be able to get replacements.
Apple experienced major consumer outcry over a "bendgate" controversy with the iPhone 6 Plus, which saw that iPhone bending due to regular use. Apple rectified the problem with later iPhone models, and given the concern over the potential for a similar issue, it's no surprise that Apple is attempting to reassure customers that this is a manufacturing issue that won't worsen over time.
Despite the fact that iPad Pro models experiencing this minor bend allegedly won't end up with future problems because of it, many iPad Pro users may be unhappy with the slight cosmetic and functional problems caused by an uneven surface.
Article Link: Apple Says Some 2018 iPad Pros Ship Bent, But It's Normal and Not a Defect
What trillion-dollar valuation? Apple closed today at $763 billion, $32 billion behind microsoft. It's stuff like this article that is really turning people off Apple. They're coasting on high margins based on the brand value and it's like they're trying to go out their way to destroy people's opinions of the brand.
That's just appalling. Steve would not have shipped that until the manufacturing process was perfect. A bent device is not perfection and he'd have sacked people over it.
Yet more proof the Apple we knew and loved is dead and buried.
And before the stock holders posting here @ me, I could not care less about the balance sheet. It's about the soul of the company. You cannot deny the soul and magic has gone, probably for good.
Yet more proof the Apple we knew and loved is dead and buried.
And before the stock holders posting here @ me, I could not care less about the balance sheet. It's about the soul of the company. You cannot deny the soul and magic has gone, probably for good.
LOL @ Apple
Charge way over a premium and then give consumers shoddy build quality. Then tell them 'This is intentional.' I actually believe Apple on this for once. Why would they spend the extra time and money to make a proper product when they're psychotically greedy?
WHY do consumers keep buying into Apple?!
Charge way over a premium and then give consumers shoddy build quality. Then tell them 'This is intentional.' I actually believe Apple on this for once. Why would they spend the extra time and money to make a proper product when they're psychotically greedy?
WHY do consumers keep buying into Apple?!
It seems like there is variation in the manufacturing process. It either bends in cooling or it doesn’t. I do think Apple’s response is odd, but it is probably technically correct.
I agree with you on this. Also, if you get a bent iPad, it can be resolved within the normal return policy. My larger concern is the dismissive attitude toward a QC problem. It's just bad PR that is not consistent with Apple's product positioning.
A better approach would be to say something like: "We have determined that a small number of iPP experience bending during the normal production process. At Apple, we strive for 100% customer satisfaction, as with all of our products, if you are not delighted with your iPad, please return the device within our 14 day no questions asked return policy."
I’d hope anyone buying an $800 computer would give it a solid once over. Yea I’d agree with them calling it normal, I see see no reason why they can’t just say it’s a bad manufacturing batch and move on. These things happen and it’s not that big of a deal.
man, you must like paying almost 1K dollars for perfunctory equipment. to each their own.
Welcome to capitalism. I try not to take it so personally. I’m a dollar sign to Apple, I accept and I’m okay with that. They’ve always done me right. Once they don’t, I’ll move on. More important things in life.
That is not good attitude for good customer care, isn’t it. Apple once was proud for their exceptional customer services and qualify of their product. Now both exceptional customer services and qualify of their product are no more, what is Apple proud of then?
They offered the bumpers for a few weeks but didn’t recall the phone or change the design until the 4S. Also, they never admitted the G4 Cube overheated, or that the original MacBook Air frequently shut off a processor core to avoid overheating. They just quietly updated future designs.
LOL, what? Yes he would have. And he has responded before with as much douchebaggery on Apple's behalf as Apple today;
This is so insulting to the consumer... why would you say that he would never ship out a product like that?
Well yes, it’s a bad batch because there are plenty of people with straight iPad’s. A design flaw would mean that it occurred in every iPad Pro. I figured that’d be kind of easy for someone to understand, especially someone with such a good memory.
I have no idea. It ultimately makes no difference to me how many people have returned bent iPad’s.
Aren’t you getting a bit semantical tho?
Many of them are shipping with problems and they have the fruit logo on the back
Whether you wanna blame the overworked $2/hr child intern at Foxconn or a person/group of people at Cupertino.
The end result is the same.
I’m happier not getting ripped off by global corporations, thanks. As soon as I saw the Jerry Rig video I decided not to buy this defective product, but there are those who preordered, bought it before the video or otherwise haven’t seen the video that trusted Apple’s (diminishing) reputation that they’d receive a product with a build quality commensurate with the price, which they clearly didn’t. You seem to be in the vast minority to think otherwise.
Apple knew fully well about its structural weaknesses but decided they didn’t want to pony up the few extra dollars to use a stronger aluminium like the phones now use. Tim Cook is a Scrooge that loves money just too much!
The thing is, this product is structurally weak and prone to breaking. If you don’t think that’s a problem just look at the screen repair prices! You shouldn’t have to baby an expensive professional product. Paying more should give you better not poorer build quality. Apple’s response is the icing on the cake. Only a ****** company would say that. Apple got to where it is by not being that ****** company, but Tim Cook is doing everything he can to trash that reputation.
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Right. To you. But can’t it be understandable if it happens to others? Why cover for it?
If it were any other company it’d be unanimously unacceptable
Yes that doesn’t make me get all up in arms like a lot of you. They can say whatever they want, it doesn’t change anything on my end.