the problem is, and why too many people repeat that sort of nonsense is directly because of something Steve Jobs once said about giving customers what they want:
This has often been misconstrued to mean that Apple / Jobs dictates to the user what the user wants and that Apple is infallible and always giving what the user needs
But thinking that based on the quote doesn't understand the Nuance of the statement.
Steve Jobs meant that people have wants, and apple can deliver them. it's the unseen, and unknown wants that Apple attempted to deliver on. It helped that Steve Jobs himself was very in touch with the market, and what people were looking for
The market was aiming towards smartphones phones. Steve knew this. He delivered, without needing to ask customers.
However, to act in this matter, you have to have a pulse of the market and understand what people need before they realise it, and not just assume that if Apple creates it, people want it
There is a condensed version of this that was said of Jobs: Some players will skate to where the puck will stop but Steve Jobs was the puck.
Jobs didn't look to see where market trends were going, he created them and product that consumers instantly understood. But Jobs was a rare bird. TC really is trying to push trends onto customers they they really don't want but also can't escape. Things like the Music and the TV apps that are really burdens on customers, Music in particular if you don't subscribe to Apple Music. The TouchBar which is especially not just useless to touch typists but also slows productivity in using F keys because they are no longer tactile. When Jobs did something new it was to make the user experience better, not just different or solely to suck more $ out of customers.