Apple Temporarily Pulls iOS 9.3 Update for Older iOS Devices

[tf_dc]

Amazed with the amount of people in this topic who are fast to blame "silly users forgetting their passwords" but are unable to read the few lines of the announcement or understand what they read. OK, let the words "Apple ID and password used to set up the device" be not very clear.

But there is the link to the Apple article how to fix the issue mentioned in the news:

https://support.apple.com/en-us/HT206203

"In some cases, the hint that you see on the Activate iPhone screen might not match your current Apple ID."

And the rest of it is definitely written not for those who "forget their passwords", but for those who are still able to log in to the iCloud.

Dear forum heroes!

You may fuel you feeling of superiority over the fellow users as much as you wish by thinking you are far more clever. But just logically, in case something really serious prevented you from reading the news or following the link to the Apple site before posting here: do you think Apple is also that stupid, that it would go into all the hassle instead of just telling people "here is the link to change the forgotten password, follow the steps", if the case was with people not remembering their current iCloud passwords?

It's a good security practice to change your passwords from time to time. And there is nothing wrong in changing the primary email used to sign in to the iCloud as well. And I've never seen any advisory to keep the list of the old emails and passwords just in case.

 

[Capucine2014]

Apple has temporarily stopped offering the iOS 9.3 update for older devices like the iPad Air and earlier and the iPhone 5s and earlier due to installation issues some users have experienced. On older devices, iOS 9.3 requires users to input the Apple ID and password originally used to set up the device, which can lead to the device becoming stuck at the Activation Lock screen if the original account information can't be recalled.

In a statement given to iMore, Apple says it is working on a fix and plans to issue a new version of iOS 9.3 in the next few days. Customers with an affected device who attempt to download iOS 9.3 during this time will not be able to install the update as Apple has stopped signing it.

For customers who have already installed iOS 9.3 and have gotten stuck at the Activation Lock, Apple has published a support document with steps on how to solve the issue. Apple recommends removing Activation Lock via iCloud or attempting to enter an Apple ID or password through iTunes.

Update: Apple has released a new build of iOS 9.3 for the iPad 2 and may be planning to roll out updates for additional devices. Apple has not yet resumed signing iOS 9.3 for affected devices.

Article Link: Apple Temporarily Pulls iOS 9.3 Update for Older iOS Devices

Thank you for forwarding Apple's statement.
The problem is that nothing works.
I posted a discussion on the Apple Community forum and they posted the same "info".
After that I said that it did not work and they censored my post.
This guy is the one who censored my post:
https://discussions.apple.com/people/ChrisJ4203/profile
He said that he does not work for Apple.
Which is hard to believe...
I did some research and found out that he works in that college:
http://www2.ivcc.edu/jauch/
I called him and he did not respond.
So are those methods from Apple loyal towards a full paying customer?

 

[Glideslope]

Apple strategy to force upgrade to iPhone SE/iPad Pro.

I'll tell ya. I wish I could laugh at this comment. Simply don't know any longer.

 

[Qbnkelt]

Well thanks to this I've copied all my original ID and passwords in my password app for all my devices.
Apply what I learn.....

 

[andythetrumpet]

Oh dear I seem to have an issue to do with Apple pulling iOS 9.3 for older devices:
I have an iPhone 5S that I want to restore from a back up of a 5C which has iOS 9.3 on it. I thought this would be fine and I'd be able to update the 5S to restore it with the back up but the update is obviously not available.
Does anyone have any suggestions or shall I just wait? I'm assuming there's not a way to revert the 5C back to 9.2.

 

[Qbnkelt]

I agree that people need to know both their usernames and passwords, but the truth is that not everyone does.

So don't remember it. Put it somewhere where you can access it.
I have all my passwords in my password app on all my devices. And I use two apps. All my passwords are in two apps in all my devices.
Even the bazillion work ID and passwords are backed up and cross referenced. Guess who's never got locked out and had to call the Helpdesk?
I just added my original user ID and password to the lists.

 

[Qbnkelt]

The logic is Apple is never wrong and if something goes haywire it is always the end users fault. We have had ample evidence of this outlook on here for many years.

Right. Because Apple is responsible for everyone's shoddy password and ID management.

 

[apolloa]

Updated our iPad 3 without any issues at all, works fine. Bit no doubt I'll have to update again once they re-release the update.

 

[Qbnkelt]

Apparently it is using the 'ORIGINAL' AppleID...

Have you changed your AppleID? Do you remember it?

Twice. And I remember both.

 

[MacBH928]

Apple still supports iPad 2 from 2011? Thats impressive!

 

[vmistery]

Issues like this never happens with other smartphones, right?

Nope because they never get software updates

 

[Qbnkelt]

Or remember to read the article closely and notice it said original Apple ID. If someone sold you a used phone, do you know the ID they used for the phone or iPad?
[doublepost=1458869898][/doublepost]

Nonsense.

If you bought a used device the previous owner would have reset the device to factory settings. Everything would be wiped. No previous user ID and password.
This is not that scenario. The device was not wiped.

And if you bought a device from someone who didn't wipe it you wouldn't have been able to get into it to begin with when you bought it.

Do let's stop blaming Apple for every little scenario possible.

 

[Qbnkelt]

This update didn't affect me. Even if it did, I know my username and password.

I'm speaking for the people that don't know their credentials and have no idea why they are affected. It must not be a pleasant experience, this coming from the company that brings us products that "just work."

Well it just worked for me. But then I take responsibility for maintaining my passwords.

 

[profets]

BELIEVE ME WHEN I TELL YOU PEOPLE DO NOT KNOW THEIR PASSWORDS AND MANY DONT EVEN REMEMBER THEIR APPLE ID.

There is a reason why the statement above is in all caps.

LOL true. Though haven't Apple ID passwords been requested like crazy on updates in the past?

I also see what I missed, it required the original Apple ID that was first used on the phone. So if the phone was sold or given to someone else it wasn't just asking for their password, but it's the activation lock type of screen that occurs. Brutal.

 

[Blottomania]

We're not perfect like you.

Except that's part of the problem with both Apple and some of its fans - there is this absurd notion of elitism that's shared by both the company and a sizable contingent of its users out there that tends to suggest Apple can do no wrong. And while I don't personally think this issue rises to anything close to the apocalypse, lol, it does at least bring a little b*tch slap of humility all around. I guess corporations really are people after all.

 

[MrAverigeUser]

Thank you for forwarding Apple's statement.
The problem is that nothing works.
I posted a discussion on the Apple Community forum and they posted the same "info".
After that I said that it did not work and they censored my post.
This guy is the one who censored my post:
https://discussions.apple.com/people/ChrisJ4203/profile
He said that he does not work for Apple.
Which is hard to believe...
I did some research and found out that he works in that college:
http://www2.ivcc.edu/jauch/
I called him and he did not respond.
So are those methods from Apple loyal towards a full paying customer?

I´d inform apple about this.
I am pretty sure after you informed them he will never have the chance again to censore someone…

 

[AppleScruff1]

Right. Because Apple is responsible for everyone's shoddy password and ID management.

Read the article again before blindly defending.

 

[Qbnkelt]

I downloaded 2 iPhone 6's, and iPad mini 1, and a iPad Air with no problems. I am not the original owner of the iPad Air and I used my iCloud user name and password not the original owners iCloud name and password. Everything works just fine.

Of course. Thank you for pointing this out. The original user ID and password would have been wiped when the original user did a factory reset before giving you the device.

Any way that it's approached, it's the users who can't manage user ID and passwords who are having problems.
If my 93 year old great aunt can manage her Apple ID and password and she's far from being a power user, then it's proof positive it's on the user to be responsible for their device credentials.
[doublepost=1458905691][/doublepost]

Read the article again before blindly defending.

What specific thing are you thinking I didn't read before frothingly accusing?

 

[rubecube]

In my case it asked for the current password. Entered it, worked flawlessly. (iPhone 4s)

 

[bsolar]

Twice. And I remember both.

Good for you, but there is no reason you should have to: once you update your username/password there is no reason whatsoever for Apple to request the old credentials from you: if I update them it's because I want the new ones to apply and the old ones to get invalidated, so why are the old ones still relevant at all?

The answer is obviously "because Apple messed up something", which is not a tragedy, it happens and I'm sure will be quickly fixed, but blaming the user for failing to manage their ID and password when it's actually Apple who did fail at that by keeping obsolete credentials relevant is just plain ridiculous.

 

[pustota]

Updated my iPhone 5 on the very first day with zero issue, no night shift though (wish I knew it beforehand).

Debating about my iPad Air (runs on 8.*)
[doublepost=1458906938][/doublepost]

I have an original iPad air and I had this problem. Had to wrack my brain for a bit to remember what the original password and user name was but it finally came to me and I got it setup.

How is 9.3 on iPad air, was it worth it? I am still on 8.1.2 (I hate when it becomes slower after updates).

 

[Qbnkelt]

Good for you, but there is no reason you should have to: once you update your username/password there is no reason whatsoever for Apple to request the old credentials from you: if I update them it's because I want the new ones to apply and the old ones to get invalidated, so why are the old ones still relevant at all?

The answer is obviously "because Apple messed up something", which is not a tragedy, it happens and I'm sure will be quickly fixed, but blaming the user for failing to manage their ID and password when it's actually Apple who did fail at that by keeping obsolete credentials relevant is just plain ridiculous.

It is poor password management. I hadn't done for my Apple ID and password because I follow a formula that is easy to remember, but I do it for any account where I change my user ID and password. Why wouldn't I? I keep any old user ID and password for Microsoft account, Google Play Store, banks, etc. Simply because I do change my user ID and password as it is good practice, and because it is possible to forget a user name and password when you change it, so it's a good idea to keep it. As I said, the only one I haven't got written down is my Apple because I follow a specific formula. Now, after this, I've added it to my password apps.
And the person who taught me this? My mother, who is not a tecchy person but is OCD about keeping records.

 

[Andres Cantu]

So don't remember it. Put it somewhere where you can access it.
I have all my passwords in my password app on all my devices. And I use two apps. All my passwords are in two apps in all my devices.
Even the bazillion work ID and passwords are backed up and cross referenced. Guess who's never got locked out and had to call the Helpdesk?
I just added my original user ID and password to the lists.

It's awesome that you have a strategy that works for you. If only everyone else had strategies of their own! Too often people forget their passwords and have to go through a lot of problems involved with that.

This just proves that the world would greatly benefit from an evolution of the password, and I remain hopeful that sooner rather than later somebody will surprise us

 

[nt5672]

I got bit by this, but I found my original info and made it past. Guess we needed another half dozen beta releases, or just a single procedures that the release passed QA before release. But again, marketing said ship it, its good enough, and the worker bees hit the ship button. Nothing new for Apple.

 

[Qbnkelt]

It's awesome that you have a strategy that works for you. If only everyone else had strategies of their own! Too often people forget their passwords and have to go through a lot of problems involved with that.

This just proves that the world would greatly benefit from an evolution of the password, and I remain hopeful that sooner rather than later somebody will surprise us

As we speak, I'm on a call, troubleshooting a release we had last night for Single Sign On in my agency. Every single error is password or PIN error.
User ID and password management is a pain in the patootie but ultimately it's the user's responsibility.
What I'm telling my team to tell everyone is to have a method for managing their credentials.