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Apple Temporarily Pulls iOS 9.3 Update for Older iOS Devices

Qbnkelt said:
It is poor password management. I hadn't done for my Apple ID and password because I follow a formula that is easy to remember, but I do it for any account where I change my user ID and password. Why wouldn't I? I keep any old user ID and password for Microsoft account, Google Play Store, banks, etc. Simply because I do change my user ID and password as it is good practice, and because it is possible to forget a user name and password when you change it, so it's a good idea to keep it. As I said, the only one I haven't got written down is my Apple because I follow a specific formula. Now, after this, I've added it to my password apps.
And the person who taught me this? My mother, who is not a tecchy person but is OCD about keeping records.
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The question is not "why wouldn't I?", the question is "why are old login informations still relevant?". The old login informations might have been changed because they got somehow compromised: they should not be valid anymore anywhere, but actually they are.

The problem is not only that they need to be used to unlock the device (which could be counter-intuitive and potentially an hassle), the problem is that they can be used to do such a thing at all (which could be plain simply a security risk).
 
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TalonFlyer said:
I updated my 5s and 6 phones without issue.
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I'm interpreting this article as saying that those with this issue are the ones that have changed either their ID or password from the one that was originally used to set up their device and have forgotten the original ID or password. For those that have remembered the original setup info won't have a problem.
 
Qbnkelt said:
As we speak, I'm on a call, troubleshooting a release we had last night for Single Sign On in my agency. Every single error is password or PIN error.
User ID and password management is a pain in the patootie but ultimately it's the user's responsibility.
What I'm telling my team to tell everyone is to have a method for managing their credentials.
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Good post! That's the best thing we can do today, at least until something better comes along.
 
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akadafni said:
BELIEVE ME WHEN I TELL YOU PEOPLE DO NOT KNOW THEIR PASSWORDS AND MANY DONT EVEN REMEMBER THEIR APPLE ID.

There is a reason why the statement above is in all caps.
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You make a good point!

The problem with the AppleID and password is that people rarely have to enter them. If you have TouchId, even more so. That means that on the rare occasion it is asked for, they don't remember it. Unfortunately, those rare occasions tend to be for critical updates, and not remembering them leads to loss of function.

There's always a problem with passwords. We are always nannied to use a strong one, but if we do, it is likely to be harder to remember, which is why many use very simple ones. Only the boffs will bother to store them in Keychain or even remember to use it.

It's all a muddy compromise, and there is no ideal solution. In an ideal world, we would all be good people and not need any passwords, as everyone would be trustworthy. Can you imagine such a world? Heaven.
 
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bsolar said:
The question is not "why wouldn't I?", the question is "why are old login informations still relevant?". The old login informations might have been changed because they got somehow compromised: they should not be valid anymore anywhere, but actually they are.

The problem is not only that they need to be used to unlock the device (which could be counter-intuitive and potentially an hassle), the problem is that they can be used to do such a thing at all (which could be plain simply a security risk).
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THAT piece I agree with you. On THAT, yes, it's an Apple error, in having an old user ID and password stored after someone changes it. So for that piece of it, I agree that Apple dropped the ball in storing an old apple ID and password after the change.

That said, it's still proper credentials management to maintain a trail if you user complex ID and passwords and not an easy formula to remember them. When I change any of mine, I keep the old ones and don't delete them just because I've renewed them.
 
this has been tested by devs and beta users.. why are there still huge bugs. apple yet again ignoring the Feedback app submissions.
 
johnnypowers said:
this has been tested by devs and beta users.. why are there still huge bugs. apple yet again ignoring the Feedback app submissions.
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People forgetting their passwords is not a bug. If people would remember their username and passwords it's not an issue. The problem exists between the chair and the device.
 
witherwings said:
Weird, I made a restore on my 5s and it needed activation, and it came out fine! Maybe I was lucky
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You remembered your password, perhaps?

Seriously, I am an "unofficial" Genius bar worker for many of my friends and co-workers, and it never ceases to amaze me how many problems so many of them have remembering their Apple ID password. 3 or 4 years ago, maybe. But it has been quite apparent to anyone with a pulse for a long time now that your Apple ID and password are critical elements to owning and using an iOS device or Mac. Makes me wonder how these people ever get money from an ATM...
 
bsolar said:
The question is not "why wouldn't I?", the question is "why are old login informations still relevant?". The old login informations might have been changed because they got somehow compromised: they should not be valid anymore anywhere, but actually they are.

The problem is not only that they need to be used to unlock the device (which could be counter-intuitive and potentially an hassle), the problem is that they can be used to do such a thing at all (which could be plain simply a security risk).
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Exactly this. I've changed the primary emails or passwords when I had reasons to suspect they might be compromised (not that they actually were). And having the old credentials somehow affecting the current system's operation is not good - not a tragedy, but somewhat disturbing.

After these events and reading this thread I will keep my old credentials alongside with the current ones as Qbnkelt recommends - just in case. I was surprised to find myself already doing this
for some sites (not for iCloud, though) after I decrypted my password records.

Still I will not blame the people who don't do it - for the reasons above. We can have reasonable expectation that the credentials that are changed are really changed and the old ones are not relevant to our systems anymore. I hope we'll not face this issue with Apple products ever again - it's the Apple's security approach being more sound than competitors' which keeps me using their mobile products.
 
BigZ243 said:
People forgetting their passwords is not a bug. If people would remember their username and passwords it's not an issue. The problem exists between the chair and the device.
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I definitely agree that users forgetting their current valid username and password is not a bug, but in this case we're talking about obsolete and invalidated username and password. I'm unconvinced that you can blame the user for forgetting credentials which should be obsolete and irrelevant.

On top of that, it would still be an issue, because Apple is effectively allowing the unlock of devices with outdated credentials
 
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bsolar said:
I definitely agree that users forgetting their current valid username and password is not a bug, but in this case we're talking about obsolete and invalidated username and password. I'm unconvinced that you can blame the user for forgetting credentials which should be obsolete and irrelevant.

On top of that, it would still be an issue, because Apple is effectively allowing the unlock of devices with outdated credentials
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I suppose, but that makes things boring for us who have to help people who have issues. It's almost like they are trying to be like Microsoft and continue to keep IT people employed ;)
 
I updated an iPad Air 2, iPhone 6s Plus and an iPhone 5s on the day of the release without being asked to activate any of them.

When I updated my iPad 2 two days after iOS 9.3 was released, I wasn't asked to activate, I just got a message saying the activation server wasn't responding. Connecting to iTunes gave me an error. I had to do a recovery restore which installed iOS 9.2.1.

Last night I signed out of iCloud and upgrade to iOS 9.3 and wasn't asked to activate. I then signed into iCloud. The only issue I'm having now is I have a stuck iCloud backup which can't be deleted.
 
bsolar said:
The question is not "why wouldn't I?", the question is "why are old login informations still relevant?". The old login informations might have been changed because they got somehow compromised: they should not be valid anymore anywhere, but actually they are.

The problem is not only that they need to be used to unlock the device (which could be counter-intuitive and potentially an hassle), the problem is that they can be used to do such a thing at all (which could be plain simply a security risk).
Click to expand...
Damn it man! Why couldn't you have gotten this post in on page 1?!?! Your post could have gone a long way in mitigating the turd show of victim blaming in this thread. Great post.
Qbnkelt said:
THAT piece I agree with you. On THAT, yes, it's an Apple error, in having an old user ID and password stored after someone changes it. So for that piece of it, I agree that Apple dropped the ball in storing an old apple ID and password after the change.
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That's the only piece that matters. Apple said they dropped the ball. They said they would fix it.

Qbnkelt said:
That said, it's still proper credentials management to maintain a trail if you user complex ID and passwords and not an easy formula to remember them. When I change any of mine, I keep the old ones and don't delete them just because I've renewed them.
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Credentials management has nothing to do with this particular issue. In the scenario presented by bsolar, your excellent credentials management skills would not have helped you in any way, and could have possibly hurt you. I'm assuming Apple realized the possible implications of requiring someone to sign in with an old ID that should have been wiped from existence. That's probably why they pulled the update.
 
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MacRumors said:



Apple has temporarily stopped offering the iOS 9.3 update for older devices like the iPad Air and earlier and the iPhone 5s and earlier due to installation issues some users have experienced. On older devices, iOS 9.3 requires users to input the Apple ID and password originally used to set up the device, which can lead to the device becoming stuck at the Activation Lock screen if the original account information can't be recalled.

In a statement given to iMore, Apple says it is working on a fix and plans to issue a new version of iOS 9.3 in the next few days. Customers with an affected device who attempt to download iOS 9.3 during this time will not be able to install the update as Apple has stopped signing it.

activateiphoneerror.jpg
For customers who have already installed iOS 9.3 and have gotten stuck at the Activation Lock, Apple has published a support document with steps on how to solve the issue. Apple recommends removing Activation Lock via iCloud or attempting to enter an Apple ID or password through iTunes.

Update: Apple has released a new build of iOS 9.3 for the iPad 2 and may be planning to roll out updates for additional devices. Apple has not yet resumed signing iOS 9.3 for affected devices.

Article Link: Apple Temporarily Pulls iOS 9.3 Update for Older iOS Devices
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. I had no problems with my iPhone 5 or iPhone 6 Plus
 
More proof that Apple has lost its ability to produce quality software. I read an article lately from one of the big reviewers that apple uses regarding Apple shoddy software or quality. Whats going on with Apple?
 
Andres Cantu said:
This is starting to become the norm. Issues with every single update, no matter how big or small.

By the way, not the first time Apple pulls an update. Talk about embarrassing and unacceptable :(
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I don't think this is an issue. It sounds like it's because people don't know their own passwords and can't get past the activation screen, no?
 
supersalo said:
I don't think this is an issue. It sounds like it's because people don't know their own passwords and can't get past the activation screen, no?
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That's how Apple is spinning it, but that's not what happened. If that's all that happened, they wouldn't have pulled the release.
 
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