Apple to Offer Free Cases for iPhone 4 Customers

[TuffLuffJimmy]

since when has 100% been considered a "very small proportion"?

Every single person can duplicate this, it is a design flaw.

Blocking the antenna on any phone will mess with reception. What planet are you from?

I haven't had any issues with my iPhone 4 and I've had it since launch day and I travel a lot. I hate going to Salem though, because there is nearly no reception in the hilly part of West Salem. But my reception is no worse than it was with any other phone there.

 

[Chad H]

Here is the problem with the “return it” strategy

WE CANNOT RESELL OUR APPS

Many of us have invested large amounts of money over the last two years in apps. However, Apple has delivered a phone that cannot be used in the left hand by many users. So we either lose the ability to make calls using our left hand or give up our apps.

Since apps are protected by FairPlay, we cannot transfer or sell our licenses to others, as we could other software if we were to leave OS X or Windows.

That is a hell of a choice that Apple has given us. Use a defective phone or lose your entire investment in apps. Give us a refund on apps or the ability to re-sell, and then it will be fair.

Put a case on it and focus on making money and going to your job.

 

[nemaslov]

I find it interesting that as I still have a 3GS, i started having bad connection issues at my home right after I updated to ios4. I have lived here ever since cell phones were invented and always have had perfect reception here. Now texts don't always go through and I have to walk outside 3/4 of the time to make or receive a call.

 

[thetaylor13]

Okay so basically all I heard was. . .

Blah,blah, Antenna
With blah, so you get a Free Case. . . blah, 0.55% actually have this problem.

White iPhones ship at the end of July. .
All I waited for.

Ditto

Plus I get a free case with it now, just saved $30, and all I had to do was wait for other people to complain enough

 

[m3110y3110]

Free bumpers til 9/30.....modifed phones there after?

Don't get me wrong, I've no other issues with my iP4 and although I do have the signal loss from time to time (same as my previous 3GS) it is certainly not a deal breaker for me. Just wondering why they set a date of 9/30.

 

[feszty]

So I can return the phone. What about AT&T? Can I get out of the contract too? Anyone knows?

 

[Narrisch]

insolence!

Apple is still extremly arrogant! Talking ************ and trying to slip out of the issue. The other phones they displayed definitly dont have this signal problems.
The issue is a fundamental design problem. the only way to solve this problem for a 1000 € phone would be a recall and a redesigned antenna system.

otherwise this one will be my last apple product.
Apple go somewhere else to rip of customers. not me again.

 

[LondonCentral]

Very few people are reporting the problem to Apple support.
(There fixed it.)

Lets see how many people actually ask for a refund. Those stats will be the most telling of all.

I suspect many will settle for a free case and wait for iPhone 5.

 

[portishead]

I know this is bad, but I actually enjoy reading the rants by the angry. These individuals are so ridiculous, it makes me smile to know they are unhappy. It's just a phone people.

 

[Arisian]

How is the bumper considered a 'unique' way of customizing an iPhone, like the description says?

 

[FunkyGuitarGirl]

Anyone else remember when people who bought a first iteration of a device KNEW that they would like run into some performance issues and would trip over each other with GLEE to be the one to find it and report it?

And then.. just suck up the fact that they were early adopters and be happy that their feedback would likely make the second iteration of the product better.

If you cannot take the heat of beta testing a product, WAIT for the 2nd iteration. If you choose not to wait, return the product if it does not perform to your so-called standards or live with it or with the offered fix.

Simple.

 

[twist16]

interestingly

I'd never noticed this before but on my nokia if i hold the bottom of the phone i can get the signal to drop from five bars to just one as well just like others are experiencing with their iphones. i guess there is something in what jobs was saying about other phones.

 

[Westside guy]

Apple is still extremly arrogant! Talking ************ and trying to slip out of the issue. The other phones they displayed definitly dont have this signal problems.

Given that they demonstrated those phones experiencing the exact same issue - what are you basing your statement on, exactly?

 

[Di9it8]

Dropped calls on iPhone 4

My first iPhone 4 was diagnosed by an Apple Genius as dropping up to 10% of calls.
My replacement phone has yet to drop a call, and I am using it in similar locations, my feeling that the phone was faulty...

 

[whitehill76]

Jobs dodged the question about a hardware fix for the current ip4. I reckon will be on its way and then we will all be left owning the inferior version. There is no way Apple can just shrug their shoulders at this, and they wont.

 

[vile]

Possibly every single person can duplicate this if they try with all their might to, and travel out to the **** coverage areas to make it happen...........

Just as 100% of all pencils will snap if you bend them hard enough... are pencils a design flaw?

Dont purposely bring the phone to its brink and then complain about it, the fact is sure if this issue affects every phone, its doesn't affect it enough to interrupt most peoples daily lives...

This
Not to mention the design flaw of cars why cant i crash a 100.000 $ car with 100mp/h against a solid wall and survive? they must be faulty i demand a refund.

 

[Rooskibar03]

What a LOAD OF CRAP

Some people do NOT want a case on their phone it hides the look and kills the feel they like.

I'm getting a DROID instead

 

[Supertroopercat]

iPhone 4 antenna issue

It seems to me that the isuckit would solve the antenna issue. Not sure how much it costs or even if its real, but it beats having to re-think how to hold my iphone 4. Then again a free bumper doesn't sound too bad either.

 

[Noodlefarmer]

While the 0.55% of users call AppleCare with problems number is probably low, as many people were well aware of problem and were waiting to see how Apple addressed it, the 1.7% return rate is not bad. It may go up too, though, as people who are still within their 30-day window were waiting for the response as well. I don't for a minute believe that Steve tells the whole truth and nothing but, however, I have always been of the opinion that this issue has been way overblown and magnified because of Apple's recent successes. Build them up to tear them down. If I had one that had a major issue, I would return it and see if the new ones coming down the pike are better. Early adoption is always a risk. I think Apple could and should have addressed this sooner. Even if it was only affecting small percentages, the beating they were taking in the media was not good for the company's image or stock.

 

[ericinboston]

EVERYONE

If you are unhappy with your phone, RETURN IT. Otherwise shut up.

This is Apple's solution until iPhone 5. Take it or leave it.

We all get have heard this before...and today with Jobs. However:

1)What about that lovely 2-year contract you may have signed with ATT?

2)What about if you RENEWED your ATT contract?

Jobs didn't address those 2 questions.



I think Jobs basically just sidelined the issue...stating 100 times that every phone on the planet has reception problems. I've had 2 Nokias, 1 Motorola, and 1 iPhone 3GS over the past 12 years...0...I will say it again...0 of them have ANY problems in regards to holding the phone and losing reception. This iPhone 4 reception issue is the first time I, and likely a large percentage of other people on the planet, have ever heard of a cell phone that sucks when you hold it. You mean to tell me that cellular technology that has saturated our lives over the past 10+ years now suddenly is admitting some kind of caveat with antennas? I don't think so. My wife's 2 Blackberries and 2 Nokias over the past 8+ years never had such an antenna problem either.

Basically Apple won't fix the problem...the WORKAROUND is to put a stupid case over it. The fix is a relocation/redesign of the antenna.

-Eric

 

[DavidLeblond]

Got a bumper because the sides of the phone made it too slick in my hand and I was afraid of dropping it. I got dropped bars on the phone before the bumper with the grip of death, as well as AFTER the bumper with the grip of death. Fortunately, I don't hold my phone in the grip of death I hold it naturally. Granted I'm right handed...

 

[Chad H]

Apple is still extremly arrogant! Talking ************ and trying to slip out of the issue. The other phones they displayed definitly dont have this signal problems.
The issue is a fundamental design problem. the only way to solve this problem for a 1000 € phone would be a recall and a redesigned antenna system.

otherwise this one will be my last apple product.
Apple go somewhere else to rip of customers. not me again.

Get a damn life. Yes, phones do this. I have actually seen it myself. Your one of those people that would either bitch about this or another random issue that pops up.

 

[UK-MacAddict]

Those figures are a joke. Figures and facts from large multi national companies cannot be taken at face value. They are always manipulated in some way.

As for Blackberry Bold, HTC etc having the same signal issue, did Steve actually have them laid out on a table in front of him and then show to the live audience how he has to grip the phone to make them lose signal?

 

[cocky jeremy]

Okay so basically all I heard was. . .

Blah,blah, Antenna
With blah, so you get a Free Case. . . blah, 0.55% actually have this problem.

White iPhones ship at the end of July. .
All I waited for.

Same here. Glad "Second half of July" didn't get delayed further. Yay.

 

[BobVB]

So I can return the phone. What about AT&T? Can I get out of the contract too? Anyone knows?

You have 30 days to get out of the contract. The catch for existing customers that got the iP4 as an upgrade, new contract is activated when you ORDERED the phone, not when you received it. You can call 611 on your iPhone to find out when your last return date is that will let you return the phone without the huge early termination fee being added. Mine was the 14th of July.