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Apple TV 4 Pre-Order Thread

Which Apple TV will you get?

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    907
  • Poll closed .
OceanMindedBoy said:
Tim Cook's job is to delegate. And yes, he has no control over packages once the shipping company has them. But surely someone's head is going to fly because of this. I'm sure all this chaos wasn't meant to be.
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I doubt it. We perceive it as "chaos" here in the forums, because as early adopters of this device, we REALLY want these things. This is a storm in a teacup though.

I find it fun in a sick way though. Once I get mine and start setting it up, I'll be like, "Oh man, just a few days ago I was in MacRumors complaining about how stupid this whole process was. How silly I was being over a gadget." It's nice to have a place like this to vent though. You'll always find people in your same situation.

P.S. I highly doubt that Tim Cook could even "delegate" someone to go intercept anyone's Apple TV off of a FedEx truck and get it to them any sooner. Apple gets the stuff to FedEx so they can get stuff to us. Once FedEx has it, it's between you and FedEx. All Apple can really do is say, "FedEx really screwed up the Apple TV launch. Let's not use them next time."

P.P.S. I doubt they would ever say that though--between USPS, UPS, and FedEx, FedEx is probably the lesser of all the evils. They're at least SOMEWHAT reliable and have SOMEWHAT accurate tracking.
 
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Zimmac said:
I would agree with you if I didnt order mine on Wednesday, and get it shipped from Harrisburg the next day! I dont understand why my order "on the fly" was delivered before all these pre-orders, and I even did the free shipping. Everyone else got the larger memory too right?
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This is my major gripe, not that I haven't received my ATV yet, but people that order later (in case this 2 days later) have already received theirs while many of us have not even had ours shipped.
 
image.jpeg Well that was a shock My Apple TV was just delivered. An Orange Saturday delivery sticker was added to the box.
 
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cornishbrooksy said:
I don't understand why people are getting so annoyed at the shipping....from the minute it went live on the store it said delivers between 30th November and 3 (or 4th) of November.....by my calendar we are still on the 31st October....so Apple hasn't broken its promises or failed anywhere. If you haven't received it by the 4th then of course you have every right to complain.

I do agree that people who paid for one day shipping should have arrived on launch....but this could be down to the way Apple allocates stock and order of shipping from warehouse....nobody knows in truth.
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Because most people assumed that by pre-ordering they would get theirs before or at least the same day they were available in stores. By the time it was announced they would be available in stores (and even in BB) on Friday those people were not allowed to cancel their orders. And worse yet many, including myself, now won't get them until a full 5 days after they were available in stores.

It isn't the end of the world, but I definitely think Apple botched this.

It isn't going to matter too much to me anyway as I'm pretty much set on returning it anyway after seeing the reviews. I would have cancelled already but can't as mine went preparing for shipment before the reviews came out even though it didn't "ship" until today. Seems really half baked at this time with a horrible on screen "keyboard", no option to add a physical keyboard, no link to iCloud or Game Center or something so you only have to register/configure apps in one location, Amazon isn't releasing a Prime app for it etc. I had previously bought a few Amazon Fire TV sticks and a Roku Stick for the house and have been pretty happy with them at 1/5 the cost (in fact all of them together cost about the same as 1 new AppleTV). They replaced 2nd Gen Apple TV units as I wanted/needed something that did Amazon Prime. I only hook the single AppleTV I kept up anymore to watch Apple Events live.
 
azentropy said:
Because most people assumed that by pre-ordering they would get theirs before or at least the same day they were available in stores. By the time it was announced they would be available in stores (and even in BB) on Friday those people were not allowed to cancel their orders. And worse yet many, including myself, now won't get them until a full 5 days after they were available in stores.

It isn't the end of the world, but I definitely think Apple botched this.

It isn't going to matter too much to me anyway as I'm pretty much set on returning it anyway after seeing the reviews. I would have cancelled already but can't as mine went preparing for shipment before the reviews came out even though it didn't "ship" until today. Seems really half baked at this time with a horrible on screen "keyboard", no option to add a physical keyboard, no link to iCloud or Game Center or something so you only have to register/configure apps in one location, Amazon isn't releasing a Prime app for it etc. I had previously bought a few Amazon Fire TV sticks and a Roku Stick for the house and have been pretty happy with them at 1/5 the cost (in fact all of them together cost about the same as 1 new AppleTV). They replaced 2nd Gen Apple TV units as I wanted/needed something that did Amazon Prime. I only hook the single AppleTV I kept up anymore to watch Apple Events live.
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Like many others, the 64Gb ATV4 I ordered at 9:30 eastern on 10/26 is still preparing to ship via free shipping. I bought one via store pickup yesterday from my local Orlando Apple Store and will return the other once it arrives.
 
Sorry to tell you that Monday was a blue button to press the says !buy! no "pre-order" so all these orders that was make are no pre-orders
 
centauro1210 said:
Sorry to tell you that Monday was a blue button to press the says !buy! no "pre-order" so all these orders that was make are no pre-orders
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I am not complaining. I wasn't expecting to get it before the quoted delivery time of 11/2-11/4.

At the time of my order I also wasn't expecting it to go on sale on 10/30 where I could just walk into the store and pick one up.

Apple could have been clearer about in store availability and saved themselves from dealing with lots of returns.
 
Spoke with Apple, they have had TONS of complaints and she said that this process was not handled correctly. She refunded (supposedly, haven't seen the credit yet) my expedited shipping and sent me a coupon.
 
rxtiger said:
Spoke with Apple, they have had TONS of complaints and she said that this process was not handled correctly. She refunded (supposedly, haven't seen the credit yet) my expedited shipping and sent me a coupon.
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The vast majority that pre-ordered and pre-paid early then discover that anyone can walk onto a local store and get them first, will not complain to Apple, but they will complain to others, and they will remember.
 
rxtiger said:
Spoke with Apple, they have had TONS of complaints and she said that this process was not handled correctly. She refunded (supposedly, haven't seen the credit yet) my expedited shipping and sent me a coupon.
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So they are getting the message ? Good, I hope they get rid of DHL Express. Just noticed that DHL slammed a sticker on the box on thursday with a Nov. 2 delivery. Apple sends a SMS on thursday night promising delivery on friday. Apple sends another SMS that it's coming on friday. DHL is going for an evening delivery, but failed miserably. In the end, I drove to DHL.

I have no experience with other product launches, but this one is a disaster.

Will they respond at all btw ?
 
Well going in to the six day now and still just PFS I got disgusted.
Drove down to the local Apple store, walked right in, told them what I wanted, paid with ApplePay, drove back and was home in less than an hour with my brand new ATV. Setting it up now.
Will return my pre ordered one later.
What a FIASCO!
 
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