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Apple Will Replace the Battery in Your iPhone 6 or Later Even if It Passes a Genius Bar Diagnostic Test
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Exactly. Honestly, I would have bailed some time ago if I didn't virtually everything and everyone I know running Mac/iOS. I do have a limit, though, and I'm closer than I've ever been to it. 2018 could be a very decisive year for me.
There is no need to see evil intentions. It just gets worse when you apply them to the facts. It doesn't matter for me if Apple planned some kind of planned obsolescence. By withholding necessary informations about the root cause, neither me nor their genius (and the diagnosis software) could solve the problem. And the result is the same, a slowed down device for no apparent reason. And to add insult to the injury they denied a paid battery replacement, which would have solved the problem. No offense, but such corporate incompetence is not understandable at all.
I guess nothing. No idea. This is a relatively new law from 2015, which hasn't been really applied for anything other than printer manufactures like Epson.
Chain of evidence? Not disclosing information, denying warranty, deviant business practices (they don't have an off switch, no software downgrades, statements that they don't such throttling from Samsung, Motoral etc.). We will wait and see what happens. But it shouldn't have come that far. It is beyond me that nobody at Apple saw this coming when they discussed the implications of the update.
They just do. Feel free to sue them.
As I posted earlier in this thread, develop an exit strategy that is phased in over time that makes technical and financial sense...and NOT driven by emotion. I'm deeper in the hardware/software than most here and I have an exit strategy.
Yes, they have. Slowdown only occurs with old batteries (EOL), batteries on low charge, or batteries that are cold.
https://techcrunch.com/2017/12/20/a...ones-with-older-batteries-are-running-slower/
Now, if you're worried about spamming, consider the actual statement by John Poole of Geekbench.
"Users expect either full performance or reduced performance with a notification that their phone is in low-power mode," Poole wrote in a blog post published Monday (18th December)."This fix creates a third, unexpected state. While this state is created to mask a deficiency in battery power, users may believe that the slow down is due to CPU performance, instead of battery performance, which is triggering an Apple introduced CPU slow-down."
He doesn't actually say where that "third, unexpected state" is going to occur, does he? He just says it's due to a deficiency in battery power. And at the same time he acknowledges that a low power notification exists in phones and has a real meaning...low power. That low power state would provide a battery power deficiency, correct? Apple's low power warning pops up at 20% charge, which as I've said, is when lithium ion batteries start to drop below nominal voltage in a hurry.
So if you take what Apple said...slowdown for EOL batteries, low charge, and cold...and combine it with what Poole said...deficiency in battery power...how do you arrive at the conclusion that Apple is doing anything beyond what they've actually said? Poole never says it's done for obsolescence purposes, or that it wouldn't be related to low power. He's just approaching it in a way that leaves out some of the information Apple is providing, and vice versa.
Essentially, Poole and Apple are saying the same thing, but with different wording.
Brilliant logic there. Many Android devices are pretty much EOL the day they are sold. Old versions of Android and no updates. What you buy is what you get. How is that not the very definition of planned obsolescence?
Are you saying they disclosed it to the press last year before the update went live or only in the last few weeks once they got caught?
You are right it would be very difficult to prove without an email from exec A to exec B saying "hey you know what would bump sales next quarter?" but a judge would be able to make a reasonable ruling on what the average Joe would expect and the fact the Genius bar folks have been pushing people to upgrade makes it look all the more dodgy.
If I had upgraded due to poor performance after having my phone checked by someone at an Apple store I'd definitely be sending them a bill for a portion of the cost.
That's your opinion.
Should Apple recall all these iPhones just because batteries are consumables?
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I actually do own Apple products, but I dislike the company a lot [well these days anyhow]. I visit and post here simply because it is entertaining to watch and I find incredulous how strong opinions are and the lengths folks will go to defend them.
The site is not an exclusive club anyhow; folks should be free to visit and contribute without the need to own the products - the more the merrier for me!
This is the very reason why i would touch some of those super cheap devices only with a ten feet pole. But so far it seems legal as long as those devices function in the same poor way two years later. This practices havent been challenged by a lawsuit.
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HobeSoundDarryl
macrumors G5
No it gathers Apple consumers. We consumers are free to love or like what Apple is doing or despise or not like what Apple is doing at any given time. It's not OnlyAppleLovers.com or OnlyAppleHaters.com. And personally, I find the most value myself by those who sit in the middle- offering their OWN consumer views of Apple stuff whether it's love or hate, like or dislike, rather than endless towing the company line no matter what or only faulting anything & everything no matter what. I get almost no benefit from unabashed "Apple is always right" worship or relentless "Apple is always wrong" haters.
If it became solely an alter of corporate worship (only) or a pit of corporate hate only, I'd personally see little value here. But it is a "forum" implying a desire for participants with both positive and negative views to share their thoughts. I find nothing wrong with either group myself; instead, I feel I can actually learn from diverse- and even dissenting- opinions as long as they have some objectivity. Can you?
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You mean fixed costs as in those costs are always there, if so you are wrong, you should apply those cost to each and every device repaired.
One thing I have not seen mentioned in any of the comments I have read is - if this is a power issue related to the battery, why does my 6 still run slow when charging? Shouldn't my phone (which I had no issues with prior to 11) when charging be more responsive? A phone charging CAN'T shut down, right?
There was a developer on one of the other threads about this same issue and said that Geekbench doesn't use idle time like a standard app would (including games) in combination with power management. I also doubt that games like Infinity Blade 3 are going to be running the GPU and CPU at maximum all the time either. However, intensive games like that might be able to cause problems when the battery drops into the low power range of 20% or less charge and the available voltage starts to drop steeply.
Can you provide a link where it states that batteries are warranted for 2 years, including 2 years degradation.
I myself am pretty sure degradation is not included in their warranty.
Wish this applied to my Gen 1 Apple watch. Brought it in twice to the Apple store, the second time they shipped to repair facility only to ship it back saying it's fine. Battery lasts 3 hours and I've disabled App refresh and Theater mode is on. Passed the "test" but clearly not working..
I regret upgrading to iOS 10, and certainly don't want iOS 11... will Apple force the upgrade process if I do the $29 battery offer?
People complain about Apple products being overpriced, yet they give Apple free rent in their minds. Seems like a lopsided business relationship if you ask me.
And that is fine. But Apple is on the record stating it knew it was making compromises to the 6, 6s hardware with iOS 10. It doesn't need to investigate. It was designed this way and they have said they will keep designing this way. There is no conspiracy theory. Apple is on the record here. Apple has only said it doesn't do this to push people into buying new phones, not that they were not aware of the issues it caused. They made an informed choice.
But to my earlier point, now that Apple is admitting these issues -- well experienced by consumers ever since iOS 10 was released -- Apple isn't doing any "make good" for customers who were told a new battery would not fix there issue and so they bought a new phone because dealing with random shutdowns is not productive.
LOL except the update was exactly the opposite. It uses LESS battery to it DOESN'T drain it as fast thus keeping the device up and running verses randomly shutting down.
I don't know what you are referring to. The iPhone 6, 6s issues were related to iOS 10. I'm 100% that only iPhones, not all phones, run on iOS 10.
People, in general, like watching train-wrecks (not real ones, the proverbial ones - and apple seems to be the current poster child).
HobeSoundDarryl
macrumors G5
That's the kind of thing all this is trying so hard to dodge. Many of "us" do not want the conspiracy theory that Apple writes code into iOS to make older iDevices run slower is a real thing... even if it seems to affect our very own iDevices. The corporation is more important than even our own utility as consumers.
I think many of us know that MUST be the case (too many personal experiences of upgrading to a new version of iOS and then feeling like our iDevice is running slower than it was yesterday) but if that would prove to be true, it would make Apple look like any of the other corporations we so quickly tag as "greedy." Since we can't bear for Apple to be painted in any negative light, "we" are working hard in every one of these threads trying to redirect any blame away from Apple by any means possible. Geekbench is wrong. Users are wrong. Battery manufacturers are wrong. And anything else we can think of to try to keep others from seeing much fault with Apple.
In this case though, once Apple's battery excuse is tested, it potentially full circles back to the Geekbench results implying that iOS has OTHER code that slows down older iDevices. Basically, if Apple is telling the whole truth here, older iDevices with new Apple batteries should return to near full speed (and Geekbench scores will measure that). If Apple is bending the truth here (or in a "you're holding it wrong" mode), an older iDevice with a brand new battery is not going to test about as fast as when that iDevice was new and it's scores were also Geekbenched. If the latter, it strongly implies there is OTHER code in iOS that throttles iDevices. And that likely makes Apple look very bad no matter what happens thereafter.
So, I hope Apple is telling the whole truth here... and that a brand new Apple battery for only $29 is going to make older iDevices in my home run nearly as fast as they did when they were new. But my gut feel is that there's a part 2 of this same story brewing... soon to be exposed by another round of Geekbench tests on upgraded battery iDevices revisiting the original premise that led to all of this.
Either way, the win is for us consumers. If $29 can resurrect near full speed for existing iDevices, consumers will get a big win. And if the battery is just spin, the next round would press Apple to remove other throttling code applied to older iDevices, resulting in near full speed for existing iDevices. Whether one views Apple as saint or sinner here, this particular sequence of events presses Apple to deliver more speed for existing products we already own.
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