Apple Will Replace the Battery in Your iPhone 6 or Later Even if It Passes a Genius Bar Diagnostic Test

[deferredAnon]

By the way—I’m asking this of anyone, where is Coconut Battery? I searched for it in the App Store but it doesn’t come up.

Try Googling it. You need a mac to use it, but from reading some responses, I don't think it's accurate.

 

[Mad Mac Maniac]

Every iPhone 6 is throttled. You have to wait till the battery wears down below 50% or 25% for it to show throttling! If you check it at 99% battery charge, there is no throttling! At least, that has been my experience.

That is false information. I did check it at lower percentages. I don't remember exactly how low but I do think I checked it in the 20's or 30's.

It only occurs with old batteries (which granted if you haven't swapped out your iPhone 6 battery by now it is nearly guaranteed to be affected by this).

 

[Martyimac]

I have a 7 Plus, too. What did iOS 11 do to yours? My battery started draining almost twice as fast until one of the incremental updates. Then it stopped draining as fast. Then something set it off again for awhile. Now it drains faster than it did when new but not ridiculously so. The phone is exactly one year old.

I also had random app crashes and some overheating from time to time but that just could have been bad apps like Pokémon Go. And no it wasn’t Pokémon Go running my battery down. I wasn’t using that app much when I was having rapid battery drain.

My teenager’s 7 Plus didn’t get updated until fairly recently so it missed out on the drama.

By the way—I’m asking this of anyone, where is Coconut Battery? I searched for it in the App Store but it doesn’t come up.

Coconut battery is a MacOS program not iOS, google will find it for you.

 

[deferredAnon]

That is false information. I did check it at lower percentages. I don't remember exactly how low but I do think I checked it in the 20's or 30's.

It only occurs with old batteries (which granted if you haven't swapped out your iPhone 6 battery by now it is nearly guaranteed to be affected by this).

Yeah, it would be better if you included that vital fact in posts next time. None of us replaced batteries on our iPhone 6's... because we had no reason to!

 

[kdarling]

I’ll clarify.

Most Android devices don’t get SECURITY updates.

Actually, for years they’ve had something almost as good: a builtin malware scanner that’s constantly watching.

https://www.computerworld.com/article/3210587/android/google-play-protect-android.html

Heck, here’s a screenshot from my 2013 Moto X I took today around 6pm. Note the scan date.



And this is on a lot of Android devices going back five years. Most of my old Android devices have it. My iOS devices that old stopped getting security updates.

In real life, Android users have not been worried, like its detractors seem to believe.
[doublepost=1514946455][/doublepost]

This is why I would love to see a lag video of an iPhone with battery throttling on a clean restore compared to that same iphone with a new battery

Dunno if it’s after a restore or not, but someone’s video here:

https://forums.macrumors.com/thread...lth-info-in-ios.2097894/page-89#post-25664475

May or may not be pertinent.

 

[kazmac]

I have a 7 Plus, too. What did iOS 11 do to yours? My battery started draining almost twice as fast until one of the incremental updates. Then it stopped draining as fast. Then something set it off again for awhile. Now it drains faster than it did when new but not ridiculously so. The phone is exactly one year old.

I also had random app crashes and some overheating from time to time but that just could have been bad apps like Pokémon Go. And no it wasn’t Pokémon Go running my battery down. I wasn’t using that app much when I was having rapid battery drain.

My teenager’s 7 Plus didn’t get updated until fairly recently so it missed out on the drama.

By the way—I’m asking this of anyone, where is Coconut Battery? I searched for it in the App Store but it doesn’t come up.

Coconut Battery is downloadable from their site

http://www.coconut-flavour.com/coconutbattery/

---

iP7+ Recently: WiFi dropouts, springboard crashing. Granted I am still on 11.1.2, I do not want to upgrade to 11.2.1 for the obvious reasons.

 

[DeepIn2U]

sounds like damage control to me

Yes it is and it took them TOO Long!

About damned time. Respect.

Straight up & down my brotha!! Right on!

Apple is still doing iPhone 5s battery replacements (and I think the iPhone 5c too) and those phones are probably affected even WORSE!

What gives Apple?

If Apple IS in fact including the 5S and 5C I believe both those have 64-bit cpu and thus is supported by iOS 11 and in lieu affected by iOS 11’s throttling. Therefore supported. Someone opened up the Think different vs the think greed part of their brain at Apple.

Funny how earnings is 29 days away huh?! Lol.

It sucks that I'm so balls deep in this ecosystem. Apple is slowly degenerating into a greedy, buggy, laggy mess.

One word for the bugginess from leadership: Frederighi

Curious if there were as many long time unresolved bugs under Forestall or Serlet?! Hmm, I’d have to check but it won’t be easy.

 

[Glassed Silver]

It sucks that I'm so balls deep in this ecosystem. Apple is slowly degenerating into a greedy, buggy, laggy mess.

The key is to slowly and steadily migrate data and apps to cross-platform solutions. In some cases it's not possible, in some cases you'll realize what you had been missing out on all this time and in some cases you will pull your hair out over some of the reasons that originally had you go Apple, but a very sad but ugly truth is that over time Apple has been working away from many of the original advantages that they had and the move stings less because you're going from one subpar experience with premium pricing to another subpar experience with reasonable pricing (if you know how to shop around in tech) and a more promising development.

Personally I'll end up a triple system user with Windows, GNU/Linux and Apple in the bag. Much like today, only that I'll try to pull everything out of the Apple world that I can.

Latter will be my appliance platform.

It's been a fun journey that promptly turned ugly without an idealist waiting to turn the ship around sitting on the horizon that I'd be willing to wait for.

Glassed Silver:ios

 

[stepandy]

Is that in the fine print when you buy an iPhone or any computer for that matter? Apple isn’t advertising a gerkbench score or that it will take only x number of seconds to launch an app or whatever. And again unless you can find a smoking gun, like a memo from Cupertino telling retail staff not to replace batteries but encourage people to buy a new phone instead then I don’t see how Apple can be found guilty of anything.

They are actually are advertising in their Keynotes the speed of the processor speed relative to the "older" iPhones inside the newest iPhone. It is part of their sales pitch.

Not sure about the other jurisdictions, but in Australia, one does need an intent in order to be in breach of consumer law. Just recently, ACCC (Australian consumer watchdog) forced broadband providers to refund customers for falsely advertising connections speeds compared to actual speeds consumers were getting in real life.

Whilst the connections were theoretically capable of delivering the advertised speeds (and were delivering when there were few users), in reality, as they crammed more consumers, the infrastructure wasn't able to sustain the advertised speed. In most cases, providers didn't buy enough capacity from the wholesalers to provide adequate capability to deliver the service.

ACCC found that by advertising max speed without adequate capability to deliver the providers were misleading consumers and forced them to provide refunds.

No need to prove the intent.

I see similarity here. Apple advertising CPU performance without providing adequate battery capacity to sustain user experience beyond 1 year.

Before anyone saying that Apple's products are covered only by 1 year warranty, it might be true elsewhere. In Australia, ACCC and Apple came to an agreement that warranty will cover as a minimum 2 years

See here
https://www.accc.gov.au/media-relea...ts-consumer-guarantees-policies-and-practices

In the undertaking Apple has publicly acknowledged that, without limiting consumers’ rights, Apple will provide its own remedies equivalent to those remedies in the consumer guarantee provisions of the ACL at any time within 24 months of the date of purchase.

Recently, ACCC also were successful in forcing Apple to backpedal on Error 57 issues
https://www.accc.gov.au/media-relea...misleading-consumer-guarantee-representations

I would almost go as far as saying, if there is a smoking gun, then it would be dealt under a criminal law.

Again, this is just my 2c and I could be wrong.

 

[kstotlani]

Here is the catch, if your iPhone has ever touched water or has minor scratch etc something up with screen or other minor defect, they will say the phone is “defective” and won’t change your battery even if phone works perfectly. They don’t work on defective phones. My iPhone had touched water apparently at some point so they wouldn’t change my iPhone battery even though diagnostics they ran said battery was defective. Had to change battery myself. A lot of people are going to leave disappointed, because surely their older iPhone has some kind of minor defect. Apple is not gonna take the chance of opening your phone. Again, a lot of people are going to be leaving disappointed thinking they were going to get a new battery!!!

Which country?

 

[Bawstun]

That is a stupid advice to give to anyone.

How so? The customer is always right. If they get loud in an Apple store and mention lawsuits and defective batteries, the Geniuses will 100% without a doubt give the poster a new display and battery. I’ve witnessed them bend the rules many times for aggressive customers.

It’s the shy, awkward, super-polite and courteous customers that get screwed for every dollar. Sad but very true.

 

[cmaier]

How so? The customer is always right. If they get loud in an Apple store and mention lawsuits and defective batteries, the Geniuses will 100% without a doubt give the poster a new display and battery. I’ve witnessed them bend the rules many times for aggressive customers.

It’s the shy, awkward, super-polite and courteous customers that get screwed for every dollar. Sad but very true.

Um, no. If you are polite they will give you what you want. If you are rude and start talking about lawsuits they will harden their positions. In fact, say “lawsuit” and chances are you will be asked to leave.

 

[Bawstun]

They are actually are advertising in their Keynotes the speed of the processor speed relative to the "older" iPhones inside the newest iPhone. It is part of their sales pitch.

Not sure about the other jurisdictions, but in Australia, one does need an intent in order to be in breach of consumer law. Just recently, ACCC (Australian consumer watchdog) forced broadband providers to refund customers for falsely advertising connections speeds compared to actual speeds consumers were getting in real life.

Whilst the connections were theoretically capable of delivering the advertised speeds (and were delivering when there were few users), in reality, as they crammed more consumers, the infrastructure wasn't able to sustain the advertised speed. In most cases, providers didn't buy enough capacity from the wholesalers to provide adequate capability to deliver the service.

ACCC found that by advertising max speed without adequate capability to deliver the providers were misleading consumers and forced them to provide refunds.

No need to prove the intent.

I see similarity here. Apple advertising CPU performance without providing adequate battery capacity to sustain user experience beyond 1 year.

Before anyone saying that Apple's products are covered only by 1 year warranty, it might be true elsewhere. In Australia, ACCC and Apple came to an agreement that warranty will cover as a minimum 2 years

See here
https://www.accc.gov.au/media-relea...ts-consumer-guarantees-policies-and-practices



Recently, ACCC also were successful in forcing Apple to backpedal on Error 57 issues
https://www.accc.gov.au/media-relea...misleading-consumer-guarantee-representations

I would almost go as far as saying, if there is a smoking gun, then it would be dealt under a criminal law.

Again, this is just my 2c and I could be wrong.

You aren’t wrong. Apple will lose each and every lawsuit brought against them for this, and they know it. That’s why they’ve gradually done more and more to replace batteries, it’s just saving face for when they lose their cases and have to pay out to every iPhone buyer since 10.2, and for when they fire Tim Cook.
[doublepost=1514948836][/doublepost]

Um, no. If you are polite they will give you what you want. If you are rude and start talking about lawsuits they will harden their positions. In fact, say “lawsuit” and chances are you will be asked to leave.

Well it’s all in how you say it. If it were me, I’d walk in and say:

“So I have this iPhone 6, (6S, whatever it was) and the display is slightly cracked but I’ve noticed my battery is defective, isn’t it part of that recall you guys have issued? Is there any way I can schedule to have my battery replaced but retain my display? I really don’t have the cash right now for an entirely new display, and to be honest I was thinking of maybe looking at the Galaxy 8, I’m just very nervous about my battery now and I don’t know if I trust that this issue won’t reoccur”


The trick is in sounding firm, but also playing 60/40 in smart/dumb. You can’t act like you know it all, but throwing buzz words around as you act “dumb” would certainly do the trick.

If OP goes in and just asks for a battery replacement, they’re gonna say the screen has to be paid for first.

 

[Martyimac]

Um, no. If you are polite they will give you what you want. If you are rude and start talking about lawsuits they will harden their positions. In fact, say “lawsuit” and chances are you will be asked to leave.

That has been my observation also. Folks will help reasonable pleasant people. Become an @$$ and you can usually expect to be treated as one.

 

[Bawstun]

That has been my observation also. Folks will help reasonable pleasant people. Become an @$$ and you can usually expect to be treated as one.

Keyword being folks.

Corporations are not people.
[doublepost=1514949380][/doublepost]In other words, it has less to do with being pleasant and much more to do as propositioning yourself as something they can lose.

 

[B's iPhone]

No, the lawsuits, wait and see if those will go anywhere.

Without reading too deep into the thousands of posts, it’ll be nice to set up a battery swap as needed.

 

[Martyimac]

Keyword being folks.

Corporations are not people.
[doublepost=1514949380][/doublepost]In other words, it has less to do with being pleasant and much more to do as propositioning yourself as something they can lose.

True, but the discussion was about person to person communications.
If corporate ties their hands, they will let them know that, and maybe even hint at workarounds. it's happened to me.

 

[JimmyHook]

How so? The customer is always right. If they get loud in an Apple store and mention lawsuits and defective batteries, the Geniuses will 100% without a doubt give the poster a new display and battery. I’ve witnessed them bend the rules many times for aggressive customers.

It’s the shy, awkward, super-polite and courteous customers that get screwed for every dollar. Sad but very true.

If you threaten to sue they have to cease the conversation right away and ask the customer to leave. I’ve been in an appointment and watched a Genius and a manager follow what they described as a standard protocol for a lawsuit threat. I watched them give the information for contacting their legal department then promptly asked them to leave. Please be nice to every retail worker regardless of what company they work for. Getting hostile just for your own greedy self satisfaction is crazy rude. They didn’t do anything to you. Also, the customer is not always right. That’s the biggest lie ever.
[doublepost=1514950586][/doublepost]

Actually, for years they’ve had something almost as good: a builtin malware scanner that’s constantly watching.

https://www.computerworld.com/article/3210587/android/google-play-protect-android.html

Heck, here’s a screenshot from my 2013 Moto X I took today around 6pm. Note the scan date.

View attachment 744984

And this is on a lot of Android devices going back five years. Most of my old Android devices have it. My iOS devices that old stopped getting security updates.

In real life, Android users have not been worried, like its detractors seem to believe.
[doublepost=1514946455][/doublepost]

Dunno if it’s after a restore or not, but someone’s video here:

https://forums.macrumors.com/thread...lth-info-in-ios.2097894/page-89#post-25664475

May or may not be pertinent.

That just scans apps. Not the other 8000 holes in an OS... no a real update is way better than that Bs feel-good workaround for Google’s complete failure of an update scheme

 

[vvs14]

If you threaten to sue they have to cease the conversation right away and ask the customer to leave. I’ve been in an appointment and watched a Genius and a manager follow what they described as a standard protocol for a lawsuit threat. I watched them give the information for contacting their legal department then promptly asked them to leave. Please be nice to every retail worker regardless of what company they work for. Getting hostile just for your own greedy self satisfaction is crazy rude. They didn’t do anything to you. Also, the customer is not always right. That’s the biggest lie ever.

Exactly. I hope people learn how to be nice. Customers with trigger happy mentality are a part of the problem.

 

[JimmyHook]

People on this forum are soooo dumb. The feature that prolongs your phone’s life is here to stay. And now that everyone knows exactly how it works, there’s no more whining to be had.
[doublepost=1514951185][/doublepost]Has anyone noticed that Google has refused to comment on whether or not they throttle when a battery goes bad? Samsung said they don’t, but they could technically be telling the truth if the code is from Google

 

[boiporitto]

Definitely, this is a very good news for those iPhone 6 or later users.

 

[Rogifan]

They are actually are advertising in their Keynotes the speed of the processor speed relative to the "older" iPhones inside the newest iPhone. It is part of their sales pitch.

Sure but it’s still quite vague. Like 2x or 40%. It’s not a geekbench score or it only takes 1 second to open an app. And there’s so many variables involved it’s impoosible to say Apple’s advertising is deceptive or they’re outright lying when it comes to performance.

 

[kdarling]

That just scans apps. Not the other 8000 holes in an OS... no a real update is way better than that Bs feel-good workaround for Google’s complete failure of an update scheme

The primary way to take advantage of OS holes is via an app.

 

[Jimmy James]

To date, the issue with the conspiracy belief has been basically a snapshot of this kind of experience: it FEELS like it slows down when we upgrade iOS versions. I have that feeling myself with my own Apple iDevices- each major upgrade of iOS slows them down some. Post that and 10 guys will jump in saying their same iDevice is running faster than before, basically implying that the user is wrong. The user can't post hard evidence, so it's their impression vs. a wall of counterpoint that may be valid or may be "Apple is always right" defense "so you must be wrong."

THIS is different though, and it's different because Apple responded to the Geekbench information as they did. Had they attacked Geekbench or faulted the approach, it may have died down. But instead, they admitted that they do have (no longer a) secret code in iOS that does indeed throttle older iDevices with degraded batteries. That begs the question: is all that "slow down" code solely tied to older batteries or is there other secret code ALSO throttling older devices? That's the conspiracy perception- that upgrades to iOS does indeed slow down older iDevices. A gut motive is to spur on the pace of buying new Apple products, which is easily imagined even by those with modestly rose-colored glasses.

The problem with the admission + battery-focused excuse is that it can easily be tested now: same device, brand new battery, compare Geekbench score to the Geekbench score when it was new. Is it about as fast as when it was new? If not, it implies that battery excuse was just an excuse and that there is more throttling code in play inside iOS. Of course, there are other possibilities too but Apple has focused the blame on a single thing and offered to replace that single thing for $29. That doesn't leave much room to come back with other excuses if the battery upgrade doesn't yield a much faster iDevice.

Agreed. Apple will be under critical attention and explanations will be sought for notable performance deficits.

 

[kdarling]

Sure but it’s still quite vague. Like 2x or 40%. It’s not a geekbench score or it only takes 1 second to open an app. And there’s so many variables involved it’s impoosible to say Apple’s advertising is deceptive or they’re outright lying when it comes to performance.

Not impossible. Remember when the UK made Apple pull its ad for deceptively showing faster loads than actually possible?

http://www.telegraph.co.uk/technolo...-criticised-for-misleading-iPhone-advert.html