Apple Working on Fix for Bug Causing iPhone X Display to Become Temporarily Unresponsive in Cold Weather

[borntrouble]

Please, no coldgate posts.. New hardware, you have to expect bugs..

This is the most ignorant and idiotic comment I've read on this forum for a very long time.
Apple is addressing this issue because it obviously seems to be a problem for a lot of people around the globe - and you're seriously suggesting that iPhone users in an iPhone forum shouldn't discuss or call it what it probably is?
Furthermore, your expectations towards a $1000 phone seem to be quite low, like it is your duty to simply accept bugs that come with this phone. Ridiculous.

 

[mib1800]

Wouldn't have happened if Jobs was still here. Apple is becoming so slack these days!

SJ would have nailed the issues straightaway by giving an update that looks like "You are not warming up your phone correctly"

 

[44267547]

I'm waiting for Consumer Reports to weigh in and everyone here ridicule them.

Unlike any other iPhones, this one has been a delayed botch after botch.

This site ignores it mostly as this is a fan site.

Imagine that? And Apple related Centric website that has Apple fans who participate in discussing Apple related topics. Would you expect? For the majority to come here Who are non-Apple users?

 

[Anuba]

Oh Great. I live in south-central Alaska. Won't see significant above freezing temps until April. I love the iPhone X but haven't had a chance to use it outside yet. Guess I will see how it pans out on a fat bike ride tomorrow. High temperature prediction then--15 degrees.

Northern Sweden here, where iPhones are notorious for their poor resilience to cold weather. In Jan-Feb it will often drop as low as -35°C/-31°F where I live, and iPhones are known to bail already around freezing point. I'm way too entangled in the Apple ecosystem to switch over something like this, but a handful of ppl among friends and family have actually switched to plastic Android phones over this issue.

The iPhone 3G was actually alright in this regard, but my 4, my 5s and my 6s Plus have been hopeless. Tried a LifeProof case but it didn't do squat. Eventually had to resort to keeping the 6s wrapped in a damn Helly-Hansen microfleece ski sock.

I live just a few miles from a testing facility where most of the European and Asian car brands do their winter testing. If stuff doesn't work there, it's back to the drawing table. I often wondered if Apple ever bothered to test their products in cold weather.... it kinda feels like they just step outside in the California sun and go "Cool, full bars, go ahead and ship".

Was hoping the glass case on the X would fare better than metal, but... evidently not.

 

[AnthonyHarris]

Lets hope Apple is telling the truth and not trying to avoid a massive return gate before the return period is up for most of us next week lol.

Wouldn’t that be fraud?

 

[Gilligan's last elephant]

Yep, but I would imagine they have a room that can simulate all types of weather conditions. Heat, rain, humidity, etc

Environmental Chamber.

 

[Parkin Pig]

New hardware, you have to expect bugs..

A thousand dollar phone from one of the top 10 Fortune 500 companies. Arguably the world's most famous tech company.
Why should we expect bugs? When did it become acceptable for the end user to pay for the privilege of performing a company's quality control?
As long as Apple have an army of users making excuses for them, why should they put the effort in to fully test their products?
Who gives a crap - you're gonna buy it and defend it.

 

[Nfvogel]

This is the most ignorant and idiotic comment I've read on this forum for a very long time.
Apple is addressing this issue because it obviously seems to be a problem for a lot of people around the globe - and you're seriously suggesting that iPhone users in an iPhone forum shouldn't discuss or call it what it probably is?
Furthermore, your expectations towards a $1000 phone seem to be quite low, like it is your duty to simply accept bugs that come with this phone. Ridiculous.

All he is saying is there is bound to be bugs. Is it an issue for many people yes. I live in upstate ny and it’s 23 degrees and hailing. I’ve noticed a little non responsiveness on my IPhone X. Currently sitting on a bench under and awning and typing this just fine. It’s not life crippling though. And sounds like Apple can improve it by recalibrating the capacitive touch. No idea what is involved with such a task. But previous iPhones that sit in my car when at work (can’t have it at work) have been sluggish when I get to my car at the end of the day. To the point it’s not very “usable” but still can get a phone call made after a few attempts on the screen and some lag loading apps. It warms up and is fine. My touch screen after market stereo behaves awkward too in the dead of winter. Doesn’t mean I’m cursing the company day and night. Same thing happens in the summer when the phone disables it self till cooling off. I place it in front of the ac vent and call it a day. People sit here saying it can’t be software it is hardware and vice versa. At the end of the day Apple said we have identified a problem. We will be rolling out a fix. Quit being a bunch of whimpering children and commenting on what 99.99% of us on this forum know nothing about. You don’t know how to fix it unless your that 0.01%. The people designing it have a clue/path forward.

 

[djcerla]

Even after paying 1000$?? Would you tolerate that if you new TV did that or Playstation/Xbox did that?

Phones are wildly complex systems, and every new device has some early bugs. News at 11.

 

[Piggie]

How can a change to software make a physical phone screen work better in the cold?

 

[Nfvogel]

How can a change to software make a physical phone screen work better in the cold?

Everything has settings. Accessible by the user or hard programmed in the phone. For example make the signal strength show one bar while the phone next to it has full bars. And at the end of the day the two devices work identical but look different. Or you can actually lower the strength of the signal the phone produces making it worse or better. Just by changing the software.
People over lock CPUs all the time. Two identical computers except for the software and one is way faster.

 

[MiBook84]

I was looking forward to my X due to to my touch glowes wasn’t working with the touch home button on iPhone 7 Plus (but good on the screen). Meaning I had to take them off every time I wanted to use the phone. On my X the identification is by FaceId. So far so good. The glowes work really bad on it. The touch input often register as 3D Touch instead and it’s almost inoperable. I think Apple changed the calibration or how touch works because it has been working seemlessly with my old iPhones.

I’m in Sweden and it still isn’t that cold yet, but we will have subzero temperatures soon.

 

[Jsameds]

Wouldn't have happened if Jobs was still here.

Take off those rose tinted spectacles of yours, they're not doing you any good.

 

[himanshumodi]

perhaps if you used a Valyrian steel stylus?

 

[rols]

Not to worry much about this bug in India

I'm in Singapore but I'm a bit worried I may have the aircon too low and trigger it.

 

[chfilm]

Well so they have acknowledged that the problem exists! That’s how it started for Kevin Spacey with his apology...

I hope the fix comes rather sooner than later, winternis real here in Northern Europe!

 

[NSeven]

Take off those rose tinted spectacles of yours, they're not doing you any good.

Don't own any, you must have me confused with someone else.

 

[Jsameds]

Don't own any, you must have me confused with someone else.

No, I mean you.

You said this wouldn't happen under Jobs. You seem to be forgetting all the issues that happened under Jobs.

Hence rose tinted spectacles.

 

[MrGimper]

FaceID has to see this to allow you to use your phone in such conditions

 

[joueboy]

Apple will just disable the temp sensor, after that you’re on your own. The sensor function is supposed to protect your device. This is unfortunate but your device will work after Apple releases the fix. But the overtime effect on this for the duration of cold weather might be bad for your device overtime. One thing for sure you can always get one next year before you’ll have a very serious trouble.

 

[Lerxt]

For a $1,579 device over here in Aus, no you should not expect bugs!!

And $17,000,000 shekels in Upper Volta...
[doublepost=1510311963][/doublepost]

Even after paying 1000$?? Would you tolerate that if you new TV did that or Playstation/Xbox did that?

Yes.

 

[Bacillus]

Ooooaaahh a phone especially designed for Global Warming.
Something only Apple could do...Joni's perspective is so special it can only be conceived by ehhh..Joni.
A genius.

 

[saile]

is it due to the new Oled screen?, it's a new technologie on phones


----------------------------------------------------------------------------------------------------------------------------------------
galaxy s7 galaxy s9

 

[maflynn]

Given where I live, I have another month to wait before the cold temps may (or may nor) impact my phone.

 

[Macmelman]

You can't pay enough money for a mass-produced product that is guaranteed to be perfect. Just not possible. You can argue that any product may not be worth the asking price if its flaws are unacceptable to you, but you can't spend your way out of every single product issue.

Similarly, you can't expect anyone paying $1000+ for a device not to complain if it doesn't behave as described.