Apple Working on Fix for Bug Causing iPhone X Display to Become Temporarily Unresponsive in Cold Weather

[pallymore]

I noticed that today...

I was waiting for the train outside this morning (it was around ~36F) and I found the screen to be extremely unresponsive - I thought I had too many Apps open or it was something with my finger :/ I guess it's the screen.

 

[5630745]

20 and snow in Ohio. Nothing at this point. Watching this closely.

 

[DaveOP]

Always amazes me when diehard iPhone users have issues and don't bother bringing it up in order to protect Apple's reputation. It always seems to take regular phone users to start the complaints because they couldn't care less how negative it looks for Apple. When Apple finally acknowledge the particular issue, only then, do the loyal followers come out and admit they too have been having issues. The X has been nothing but a mess of issues. Smh.

I agree with everything you said until the last line. My family has had no issues with our 3 iPhones X. I guess the moderate PNW has kept us from this temp issue, and the phone seems to be working just fine otherwise. Over generalizations make the rest of your argument seem weaker.

 

[NMBob]

Designed in California. Known for brisk weather.

Designed tested and used in California inside a nice comfy building where the walls are dark colored and the lights aren't too bright always facing away from a window which looks out at multiple cell phone towers with a WiFi access point over the door and a GPS repeater transmitter antenna in the middle of the room on the ceiling. They've had to simulate this real life since they can't trust employees to even take the things to a local bar.

 

[iapplelove]

Happens on my phone all the time. In 70 degree weather.

I posted here earlier I have not experienced this due to cold, however twice now while inside I’ve had to reboot my X due to it being unresponsive.

My 6 plus did this as well and I chalked it up to Touch gate.

 

[ob81]

I was going to buy one. What a neat phone. I will get it around the end of March when it starts warming up outside. Sell it in the fall before the value drops in the winter.

 

[pshifrin]

This just happened to me waiting for my wife to pull the car up outside in NY. 36F

 

[Altis]

Yes, it has to do with the capacitive touch controller which recognizes the electrical current in your finger as a touch. The threshold changes based on temperature. Just needs proper calibrating.

Electrical current in your finger, huh?

 

[Jimmy Bubbles]

This says otherwise

https://forums.developer.apple.com/thread/75879

To clarify, they don't have external temperature sensors that could be used to gauge the weather around it, but they do have one that measures the temperature on the processor (internally). Otherwise, are these Geek Bench tests and other apps that tell temperature of processor just arbitrary numbers? Furthermore, the phone does have a means of shutting down to protect itself when it senses that temperature is too hot for it to continue operating safely.
[doublepost=1510324953][/doublepost]So much for this global warming theory, eh?

 

[Derekeys]

Lol, and I was reading a post on the forums how the X is great for those who live in cold weather because they don’t have to remove gloves for Touch ID.

I'm confused by this, don't they still have to swipe up with Face ID? Requiring a hand?

 

[WestonHarvey1]

I can't wait to hear how this is a software issue.

Seriously the phone doesn't have a true temperature sensor (not counting the CPU thermal sensor) so how does it know?

Weather app memory leak.

 

[camelia]

But you want to have the new iPhone before your friends hum?
Here is your reward
Do not complain

 

[Chazzle]

Electrical current in your finger, huh?

That’s correct. How do you think your nervous system works? Get back to me once you educate yourself on this topic. Until then, stop trolling.

 

[wanderlust19283]

Just happened to me in chicago. Snowing this morning.

 

[PM-Performance]

I just found this with mine. i think its only in the low 40's today and mine was doing it. Glad its a known thing and a software thing atleast

 

[neutralguy]

The Playstation and Xbox were littered with bugs on their launch day, to the point that they are still updating firmwares till today even on their latest iterations. Heck, remember how Sony tends to brick PS3s everytime they released an update?

Lol way off. More like, you bought the car but realized car play didn’t work yet so you waited until there was an update.


You seriously think a phone with almost everything ont he exterior new should work perfectly? That’s not a joyful or realistic view of life.

A touchscreen not responding to touch is very similar to a a 4wheel drive not responding to the only function it supposed to do. Your analogy is of carplay would be similar to Bluetooth not working.

 

[drewyboy]

Does Apple not have a testing room that can simulate cold weather? This isn’t good.

They must, but those chambers typically ramp the temp down with the device in. Not a drastic room temp to cold change.

With how much money they have you'd think they can create an indoor fake small village to test out the most crazy environment scenarios.
[doublepost=1510330432][/doublepost]

That’s correct. How do you think your nervous system works? Get back to me once you educate yourself on this topic. Until then, stop trolling.

Apparently they've never heard of an EKG either.

 

[jamesbilluk]

Just been for a walk with the dog here in the UK, quite a breezy day, but 9 degrees C. Ive had the same problem, various letters becoming unresponsive, and the Taptic engine coming on at random.

 

[Glideslope]

Scott please come back to Apple. Craig has lost control of the process.
[doublepost=1510332553][/doublepost]

Over the course of the last week, there have been a growing number of complaints from users who have discovered that the display of the iPhone X becomes unresponsive in the cold.

Users on both reddit and the MacRumors forums have noticed that their iPhones immediately refuse to recognize some touch input when exposed to cool outdoor temperatures. As it turns out, there is a software bug causing the issue, which Apple says will be addressed in an upcoming update. From a statement to The Loop:

Apple says its iOS devices operate best between temperatures of 0º and 35º C (32º to 95º F), but some of the people who are experiencing issues have seen display problems within these temperature parameters. Reddit user darus214, for example, had his iPhone X act up when it was 45 to 50ºF outside.Not all iPhone X users are experiencing problems with the display in cold weather, and those that are see the problem occur as soon as cold exposure happens rather than after a period of time, which does indeed suggest a software issue. Most affected users have said that the problem clears up after a few minutes. From the MacRumors forums:It's not clear when Apple will fix the cold weather bug, but a fix could come in iOS 11.2, which is currently in beta testing. Apple this morning released iOS 11.1.1, an update that addresses an autocorrect bug that caused "i" to correct to "A[?]" on some devices.

Article Link: Apple Working on Fix for Bug Causing iPhone X Display to Become Temporarily Unresponsive in Cold Weather

$1,145 to be Public Beta Testers. Both Hardware and Software. Just pathetic. Tim needs to go. Are you reading this Arthur?

 

[Bagaholic]

Oh so this is why! My screen wasn't being very responsive a couple of days ago and I read this post yesterday but didn't connect the dot until this morning when it stopped working under NYC's 37F/3C weather

 

[Bacillus]

Oh so this is why! My screen wasn't being very responsive a couple of days ago and I read this post yesterday but didn't connect the dot until this morning when it stopped working under NYC's 37F/3C weather

Now with your brain equally impeded, the overall situation might become bearable

 

[ThatSandWyrm]

Please, no coldgate posts.. New hardware, you have to expect bugs..

Which is why you never buy the first version of any Apple product.

Back when the Titanium MacBooks first came out in '02-ish, a friend of mine bought one. Turned out, that if you picked it up by opposite corners, the battery fell out. Oh, and it had 2 dead pixels that Apple said was within their tolerances.

 

[Andreas56938]

LOL

iPhone 8 = #SplitGate

iPhone X = #ColdGate

 

[rjjacobson]

We were in lower 20's today, still lower 30's so far I cannot reproduce this my X seems to not respond this way. FYI

 

[ChrisA]

Designed in California. Known for brisk weather.

Yes, I live in California, up where Apple is in Cupertino in can get cold enough in winter that you need to trade shorts for long pants. (Today at 7:00am to go outside, I put on a shorts, sandals and because it is getting colder, a long sleeve flannel shirt.) So it is understandable the engineers who carried the prototypes around never would experience cool enough temperatures to cause this problem

That said, I'm sure Apple someplace has a large walk-in freezer where they can simulate winter temperatures typical of the Eastern US and Europe where it gets cold enough to freeze water solid. But then I wonder if it ever occurred to an engineer to continue to use a phone as he walks into the freezer. In the environmental testing I've seen the protocol is to let the device cool off until the internal temperature is the same as the freezer, then test. Otherwise the engineer thinks he is testing a still-warm device and the test is invalid.

Who there would have though to use the iPhone as it was brought into the freezer. That is not how test engineers think, the test would be so uncontrolled and not repeatable.

Had Apple built its headquarters in a place where it snows then walking from a warm to cold environment would be norman and likely caught when they did their internal beta testing.