If you go to a retail store, you can get your battery replaced at any level at your cost. They won't cover the cost of the battery unless it drops below 80% within warranty coverage period.
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iPhone 16/Plus AppleCare+ a joke now
- Thread starter Benny L
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So that simply proves that your battery is working as designed. It, therefore, is not eligible for warranty replacement. Warranty replacement is for components that are not working as designed.
the phone is not performing as designed. can you not make that determination from that armchair?
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you keep saying warranty like we arent talking about applecare. doing so adds additional confusion, since 'warranty' is typically referring to the terms of the base factory warranty coverage, which is not applecare.
its why alluding to the 'coverage period' makes no sense. you have to continually pay for applecare if you want to be in the 'coverage period' .
it doesnt make sense to confuse the warranty terms in the applecare context
BUT what youre saying ultimately is true. even with applecare there is a cost for battery replacement unless its under 80, OR its deemed to have a problem by the diagnostic
To @redpandadev... this^^^
im not gonna waste my time schedling an appointment, going there, waiting around, talk to a 'genius' only for them to tell me my phone is fine because their test saus so.
And wouldnt i want to not have wasted my time and just pay $99 and not come back another time? uhhhmmmm no. ive been paying for applecare forever. never made a claim. replace my phone.
It’s not the 0.7mm thick titanium skin than tends to break, it’s the front and back glass. If you’ve gotten away with that on 12 drops onto concrete, buy yourself a lottery ticket.
My phone is insured along with everything I own in my home and it’s far less than £10 a month to include the iPhone. I’ve never had to claim as I use a good case.
Why offer a service if you can’t fulfill that obligation
As always, one have to read the full contract to understand what you sign up to, has anyone full check on the fine print? I’m pretty sure it refers to availability of replacement units etc etc, would be surprised otherwise. I can understand that under certain situations like a launch period there are special mechanisms at play and it can then take longer time. Maybe a lot users have broken their phones right now too, who knows.
As mentioned previously in the thread, what I really think Apple support should’ve assisted with is to have offered a loaner phone here.
So your insurance is way less expensive than ours in America. Full coverage car insurance is around $100 per month in a city. Health insurance is around $425 monthly for one person or $850 for family. So $10 for iPhones AppleCare+ is a bargain considering I don’t use a case.
Never heard of all of someone’s insurance being less than $10 per month. Congratulations, we should all move to the UK.
Oh, and I just bought a lottery ticket for $2 to win $400m. So you’re saying there’s a chance. Guaranteed have dropped my iPhone 15 Pro Max at least 10 times on concrete and it never broke. Not the screen and not one scratch on the titanium. It’s much more durable than aluminum.
It’s annoying for you because they don’t have stock, but AppleCare is still the best of its kind…
The fact that demand was so high suggests Apple are doing things more right than wrong, you’ll just have to be more patient and also more careful with your phone.
They will replace it when they can.
The fact that demand was so high suggests Apple are doing things more right than wrong, you’ll just have to be more patient and also more careful with your phone.
They will replace it when they can.
The average cost of home and contents insurance in the UK is £394 a year. My car insurance is £326 this year. I get medical care on the NHS free*, but pay £16 a month for private cover out of choice with my employer. AppleCare is very expensive here if you compare it to other services and insurances which is probably why it is less popular here.
You don’t have to pay health insurance in the UK as they have the NHS that is free at the point of delivery that’s the point he is making regarding healthcare
again don’t offer the service if you can’t satisfy demand for it.
If you have to hide behind terms & conditions then it’s not really a good service if it’s tucked away somewhere
AppleCare+ for an iPhone 16 is £129 to £179 for two years (equivalent of £64.50 to £79.50 per year), depending on version.
AppleCare+ with Theft and Loss for an iPhone 16 is £189 to £239 for two years (equivalent of £94.50 to £119.50 per year), depending on version.
I wouldn't call £64.50 to £119.50 per year "a similar amount" to £326 per year. £326 is up to five times more.
Exactly, hence why it’s expensive in comparison to other insurances for much higher priced items like houses and cars. I know you think you’ve proven me wrong with your figures but I’m grateful you’ve further proven my point.
moaning on the basics you have damaged the phone on release pretty much it's no surprise there are no units to give. not like damaging your phone this quickly is normal practise.
A few years ago I had a broken iPhone 12 mini that I wanted to replace with express replacement. They didn't have any in stock and went back and forth with me for weeks. Finally they ended up sending me an iPhone 12 instead of the mini. I also dont know how I did it, but I managed to get 3 pairs of AirPods 3's out of it. Idk if I talked to someone different each time and the last person didnt make notes or what, but if you stay persistent and polite you'll probably come out ahead.
How do you know if it’s normal practice? Plenty of people drop their phones soon after buying and they want what they paid for. Simple concept really, sell a service, produce the product. Or don’t sell the service. Stop being a hater and Apple fanboy
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I get the frustration if getting a <3 day replacement is what you've come expect.
Personally, I'd agree that "express" would mean ASAP. So a few days to 7 days tops.
Also quite rigid of them to dismiss replacing with a different color.
Which begs the question, couldn't you request to cancel the whole purchase altogether, iPhone and AppleCare+, then take your money and just go out and buy that blue 16 Plus somewhere else?
The whole thing of replacing older Watch models with newer ones under AppleCare+ has got me quite baffled as it seems to almost be their standard business practice if you're getting it replaced 2-3+ years after launch.
I have to assume that Apple is consistently out of stock on older models and that the value of each model is nearly identical from year to year. So they aren't actually taking a bigger loss by giving you a newer model.
That would maybe also explain why upgrades are so few from year to year.
I'm just spitballing. But it is odd that they do this so often.
I have gotten MagSafe chargers, phone cases and an Apple TV. The whole thing for me is to act like a sheep - preach how much I love their products but feel like I have been mistreated and they give one something.
I'm in the UK and decided to take out Applecare monthly on my 16 Pro Max. I also have a case and screen protector. Not taking any risks. lol
Let me preface my comments by saying that I don’t buy AppleCare+, so I have no dog in this fight.
The lack of logic here is mind boggling.
The AppleCare+ program is a joke because of a problem you ran into with it?
You said it’s “now” a joke. I’m curious what changed. AppleCare+ never guaranteed immediate-turnaround replacements. It’s usually been the case but it’s not part of the program or the agreement.
And because of your one experience you conclude that “apple has certainly deteriorated?”
I get the frustration. I do. I’d share it in your position. But let’s not get carried away. If this were a throwaway line I would be more understanding, but you literally used the thread name to call the program a joke, and I assume I’m not the only person who clicked because of it.
AppleCare is actually underwritten by a third party (American Insurance Group), so Apple themselves aren’t out of pocket anything for each product they replace.
Which, like you say, explains why they don’t seem to mind replacing old models with new ones.
However, the periodic rises we see in the cost of AC+ shows that we as consumers, end up paying for it in the long run.
the underwriting only apples to theft and loss coverage. ive been over this in this thread.
not sure how being underwritten equals apple is out nothing when a device is replaced.
i think you might be confused
Maybe it’s nothing to do with being underwritten, but I very much doubt that the company is ‘out’ anything at all when replacing a product.
For all the devices they replace, there are likely many hundreds of millions of other people paying for AC+ who never claim, which covers the cost of those who do.
I wouldn’t even be surprised if Apple are making a healthy profit off of it.