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Apple's Dan Riccio Says 2018 iPad Pro 'Meets or Exceeds' Quality Standards of Design and Precision, More Info to Come
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Profiling based on data is very easy on MR , be it illogical haters or those blind to any criticism of Apple . Like thinking people tend to like other like thinking comments
Apple sure lives up to their reputation...keeping it minimal...as in minimal effort and response.
I am not invested or distressed. The over exaggeration on this site is crazy though so I feel I should speak up. I buy a product if it’s qualify and if it’s not, I won’t. I haven’t experienced any quality issues with this iPad so I don’t personally think the entire product is flawed. Taking it personal would be stomping my feet and crying to the internet instead of just returning the bad product and getting a new one and moving on. Did you personally have a bent iPad?
[doublepost=1545505354][/doublepost]Yeah, I bet this precisely matches what came out of Jony’s Studio. Right. Not exactly a Steve Jobs manufacturing standards company anymore.
Earlier this week, Apple told The Verge that some 2018 iPad Pro models are shipping with a slight bend in the aluminum chassis, which is a side effect of the manufacturing process that is not expected to worsen over time or negatively impact the iPad's performance.
Many MacRumors readers were concerned about Apple's position that a noticeable bend is not a manufacturing issue, prompting MacRumors reader Craig to send an email to Apple CEO Tim Cook to express his concerns.
While Cook didn't respond, Craig did get a reply from Apple's VP of hardware engineering, Dan Riccio, which he shared with MacRumors and we which we have confirmed to be from Apple's corporate mail servers in Cupertino, California.
In the email, Riccio says that the iPad Pro's design "meets or exceeds" all of Apple's quality and precision standards.
Apple's specification for iPad Pro flatness is up to 400 microns, which is "even tighter than previous generations." Riccio reiterates that this level of flatness won't change during normal use, nor does it affect function. From the email:
Riccio's email also says that a company statement was not included in the original information disseminated by The Verge, and that Apple will be reaching out to media outlets to comment officially.
The original email was sent late on December 20 and suggested a comment would come "later today," but that didn't happen, so it's not quite clear when Apple will provide more info to the media. We may be hearing an official, more reassuring statement on the 2018 iPad Pro before the end of the day.
Minor bending of the new iPad Pro models first came to light shortly after the devices launched, and new iPad Pro owners who noticed bends shared their concerns on the MacRumors forums.
Apple was quiet on the issue until this week, when the company told The Verge that the bending is a side effect of the manufacturing process and not a defect that impacts iPad performance.
The bend is said to be the result of a cooling process involving the iPad Pro's metal and plastic components during manufacturing. iPad Pro models experiencing this issue are exhibiting the problem right out of the box, according to Apple, so it's not an issue that shows up or worsens over time.
Apple told The Verge that concerns over the structural rigidity of the iPad Pro are unfounded and that it stands by the product.
Article Link: Apple's Dan Riccio Says 2018 iPad Pro 'Meets or Exceeds' Quality Standards of Design and Precision, More Info to Come
It does seem a bit strange to see unaffected people spend time defending one of the wealthiest tech companies on the planet from valid criticism.
At least the affected people have an issue they want to see addressed.
Yeah, somehow that information was left out of the presentation. Maybe Apple should be required to spend a few minutes after introducing a new product discussing what defects are expected (by Apple) to be tolerable by customers so there’s no “confusion” later. They should show photos and explain how it’s normal so don’t even bother returning your excessively expensive device just because it “seems” to be defective.
It would appear that many did not actually read the article, nor the hundreds of comments here before they responded.
Absolutely. If you haven’t had any issue with your iPad and you don’t overreact to this, you must be paid by Apple. Apple is a horrible company with the worst quality. People are so dumb to continue giving them money.
Sometimes it’s also affected people to. As Apple has such a good customer service , they are happy with a replacement and look past the obvious flaw.
Over all - i think Apple management have become stale and have lost touch with reality - the staff in apple stores are awesome , it’s my experience in store that still makes a very happy Apple fan.
It’s the poor staff that have to deal with crap like this . Kind feel sorry for them.
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No....... paid Apple employees, with nice discounts are more logical , even they would not be blinding defending a bent device . They are actually trained to acknowledge the issue and offer a solution . People arguing here , don’t even see a problem. I don’t see them getting past the interview process to be honest , they are even too hardcore for Apple .
As much as I'd like to upvote this, I think there have been more than a few Apple updates that have nuked devices.
Sure. Those people who continues to pay apple happens to be the victim of stockholme syndrome.
I know right, I expect perfection from Apple. The entire product line is flawed. iPad’s are snapping in half and these people keep acting rationally about a clear manufacturing issue. The more we complain online without any personal experience to the issue, the quicker Apple will fail. I’m expecting a full apology before I buy anything else from this horrible company.
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Huawei for life, right? I would never give my money to Apple again. Tim Cook needs to go, this would never happen under Steve Jobs.
Apple does deserve valid criticism. What is always strange is the “hyperbolic bashing” especially from people who don’t even own any apple devices.
As far as this story, it’s more hyperbole than fact at this point.
You captured all of the known MR sentiment. Succinctly and accurately.
I know, so dumb. I wouldn’t even need to own any Apple products to know how terrible their quality is. It’s been this way for years. Huawei and Samsung are the most innovative companies today. At least their new devices will bend on purpose!
Friday December 21 was Dan Riccio's true Ho! Ho! Ho! moment, with 15 WTF? minutes of fame.
A search of his Curriculum Vitae:
Ahhh.... Compaq/s
Bob Mansfield where are you?
Please, pretty please, come back to lead hardware engineering back to its old glory.
A search of his Curriculum Vitae:
Prior to Apple, Dan worked at Compaq as Senior Manager of Mechanical Engineering where he was responsible for the mechanical design of Compaq’s Consumer PC products. He holds a bachelor’s degree in Mechanical Engineering from the University of Massachusetts Amherst.
Ahhh.... Compaq/s
Bob Mansfield where are you?
Please, pretty please, come back to lead hardware engineering back to its old glory.
Indeed they are really that far out of touch with real customers. Tim Cook is a "me too" type, a follower. Steve Jobs was an innovator that made Apple the company we loved. Cook must think that people should be grateful to pay $1500 or so for an iPad that is bent out of the box or becomes bent from NORMAL usage. What will Apple's bendable tech (already here?) look like?
Geez I wish Bob was still head of engineering. Compaq - well he is used to defending poor engineering choices
And apple would follow their example. Innovation. Premium...at premium price. Speaking on bending...actually a foldable phone have been announced. At least apple discovered bendable concept unintentionally.
Translation: Yes, some of our iPad Pros are bent out of the box and we’re not going to do a damn thing about it. So just shut up and stop whining.