I don’t think bent device was the issue. It was apple balantly lying to people in front of their face was causing this lashback. The fact apple insulted customers’ intelligence is pretty insulting.
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Apple's Dan Riccio Says 2018 iPad Pro 'Meets or Exceeds' Quality Standards of Design and Precision, More Info to Come
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Your post is a great example that you didn’t read what I wrote, because it’s not _just_about voicing opinions, it’s called acting cordial and using appropriate candor when having a discussion about something you disagree with, not lashing out and being juvenile as some members are doing in this thread specifically. I don’t care one way or the other if someone doesn’t support Apple based off the response and the bending of the iPad, I’m disinterested in that. But if someone wants to disagree with something and not support Apple, then do so in a respectful manner.
They made that up once the issue hit the news. Does anyone actually believe Apple didn't go back to the factory and say work out a solution to this because it isn't acceptable? Would you buy a car with a bent frame? I don't think so. Would you buy a chair that wobbles? Nope. You'd return it. This @$$hole answer from Apple is unacceptable.
Source for Apple ‘lying’ Pat? What exactly did Apple lie about? And if you truly believe they lied, can you prove how in fact what they said was not truthful? And if you think Apple Lied, perhaps you should confront them with your evidence proving otherwise.
I guess it depends on the pros needs on the road.
My iPad is indispensable to me for business. I use Notability for note taking (I used to use OneNote, but it's missing some functionality that Notability has and its palm rejection sucks). I also use it to show Powerpoints to customers, check and respond to email, manage my travel, schedule meetings, view Webex meetings, annotate PDF docs, update Salesforce, scan docs and receipts. When at my hotel -- aside from surfing the web -- I'll plug it into the hotel TV and watch Netflix or HBO. My iPad has all but replaced my Macbook Pro for everything on the road. The only thing it's not good at is extensive Word document or Excel spreadsheet work. But that stuff can wait until I get back in the office. It sure makes the backpack lighter, too.
Normal? Is bent normal? Don’t need source for that.
Again, they explained why they believed the bending was occurring, are you claiming that they are lying? If so, prove that in fact they lied about it, and then maybe you should contact Apple with your evidence proving that they lied. I’m sure they would be interested in reading that, as would others. OtherWise, I will wait for that source you have proving that they lied with an explanation of the bending.
Those pictures that you seen...where they normal? My point is that bent is not normal. Why exactly would i need to contact apple for anything? Why in the world do i need to prove that what apple said about bending is normal? Wait...are you telling me you believe everything apple says?
What else do you need to acknowledge a simple truth that this version is so fragile that at least some of them are coming bend straight from the factory??
An a lie in this is that that’s how it is supposed to be rofl otherwise ALL of them would look bent straight out of the box.
Pat, respectfully, you don’t get it. I understand what they are saying is ‘normal’, but you claim they lied, they provided a response in regards to what was causing the Bending, so again, I ask you, what again did they lie about? And can you prove that they in fact lied with the explanation of the bending due to the cooling? Otherwise, you can’t claim they lied if you can’t prove otherwise what they said it was in fact false regarding the bending during the manufacturing process. Two things not mutually exclusive.
I think it is exactly the opposite. A bent iPad that doesn't fit in Mr. Riccio's tolerance. Mr. Riccio claims 400 microns max (hard to be detected) but Apple ships iPads bent beyond that statement. Claiming at the same time that it's perfectly normal.
I don’t care who accepts Apples answer to the bending, but can anyone here prove that Apple lied about the manufacturing process and what caused the bending? If so, would that be more evidentiary nature to prove fact that they were lying? I don’t think you can prove that. If someone doesn’t agree with Apples response, I respect that, but we don’t have any proof that they lied either, because we don’t have access to their engineering specifications or process.
Was it really cooling? Or was it because they failured to inspect their products carefully? I’ll end here. When i said lie...i meant telling the whole world that bending is normal. Disregard cooling issue. How long does it take cool the device down?
The value of Apple means nothing except to shareholders and executive management. To the consumer, value means the innovation and reliability of the products they buy. Once that goes away, the value that the shareholders and executive management care so much about goes with it.
I don’t care what’s the process. WHY would I? What I care is about the quality of what I pay for.
If they say 400 microns is the tolerance and people are posting pictures that show those iPads bent waaaaay past this value then apple response to those articles that’s all good is a lie.
Truth be would be to say we are looking into it, we are addressing it or whatever but instead they say this is not the droid that you are looking for forgetting that this ain’t no Star Wars.
OK, so now you’re contesting what they said in fact was accurate, but before you were saying that they were lying, but now it sounds like that your diverting to ‘Did they fail to inspect their devices’. Either way, we can’t prove that Apple lied about the manufacturing process with the cooling causing the bending, what we do know, is that others are choosing not to accept that response, and that’s perfectly fine, but we can’t claim Apple is lying without actually having evidence showing otherwise. I don’t believe they are lying, even though the response is not what we expected.
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Which goes back to my original quote, then don’t support Apple with your wallet. It’s that simple, the logic is not difficult to grasp, if you’re not content with the product that they are charging for, then you simply don’t buy it and you move along to another manufacturer that will give you a different hardware experience to meet your expectations. And being Apple said nothing about changing the future specifications for this iPad manufacturing, that’s the risk you take either by purchasing this product or moving along to something else.
Rent, last one.
Let me ask you a hypothetical question. If your phone bent half way with no fault of your own at 90 degree angle..and apple says it’s normal....what say you.
I guess you are not seeing the juvenile posts by those defending Apple.
This looks to be going back and forth going over the same issue
For those who have bend issues and they are within 14 days and you are not happy you must return it. Those who don’t have the issues? Then there is no problem at all. I know the reply from apple is bad but as the customer you have two choices.
Going over the same replies each time isn’t really going to make much differences.
For those who have bend issues and they are within 14 days and you are not happy you must return it. Those who don’t have the issues? Then there is no problem at all. I know the reply from apple is bad but as the customer you have two choices.
Going over the same replies each time isn’t really going to make much differences.
There is also a third choice - collectively make enough noise that they relent and admit they screwed up and to fix it going forward.
Don’t really need to. They know they want to avoid bad press so chances are they won’t make the same mistake next year.
I think there’s a need to. If they think their customers will quietly take the shaft with this then they will progressively get more lax with what they believe people will tolerate.
I think hypotheticals are only going to muddy the waters even more, but to the point, I asked you a question multiple times proving how Apple is lying as you stated, if you want to deflect away from that, that’s perfectly fine with me. The reality is, I understand for those who don’t want to agree or believe Apples explanation, but we can’t in fact prove they are lying, and apparently neither can you.
Do it in a respectful manner? Do you hear yourself? This is Apple's most expensive iPad ever. And for them to blow off their loyal customer with ridiculous statements such as this is acceptable and well within tolerances is unacceptable. I think we're tired of @$$holes dismissing our concerns as if they are nothing. A brand new product out of the box that is bent is NOT ACCEPTABLE and never will be. If they can't cool it without it bending then they FAILED to do an acceptable job. Would you buy a bent MacBook Pro? If the answer is yes, you drank way too much koolaid. Don't be one of the drones that accept any bullsh!t Apple puts out just because they are Apple. They like to pretend they put out extreme quality. Talk is cheap. If I wanted substandard garbage I have plenty to pick from. I pay a premium to Apple and guess what I expect in return from Apple? Yes. A premium product. If they want to put out bent products, they can lower their prices.
We do not accept dead pixels, bent frames, bleeding screens, etc. This is Apple after all. Hold them to a higher standard. You sound like you'd pay for a first class ticket and sit in coach if Apple told you to. You're paying a premium for a reason. They are REQUIRED to live up to their own hype. They don't get make videos about all the attention to detail they put into their product, and then you open that box and find a bent iPad. No. NOT ACCEPTABLE.
Totally man. I’ve thrown my 11 inch in my bag every day since I got it and I’m so surprised it hadn’t snapped yet. This thing is a piece of junk. Apple is doomed.
Saying that it’s normal is lying. How is defomality a normal thing? Edit