Apple's Dan Riccio Says 2018 iPad Pro 'Meets or Exceeds' Quality Standards of Design and Precision, More Info to Come

[DynaFXD]

...Our current specification for iPad Pro flatness is up to 400 microns ...

That is not what is shown in the article's picture. Is everyone talking about different conditions? I agree with Apple on 400 microns. What is shown is well out of those specs. Did Apple have a response -> for the photo posted in the article? <- My hunch is they'd agree it is a candidate for replacement. Can we get some clarification here?

 

[sracer]

You mean "Photo", as in singular, as in 1 photo.

Maybe for the particular article. There are a dozen or so photos floating around the net showing the bowed condition.

 

[DVD9]

"You're holding it wrong." ²

 

[jbellanca]

I totally don't understand why everyone's complaining here. Apple says tolerance for bend is 400 microns, or under 0.5mm. Over that, and it's out of tolerance. If your iPad is bent more than that OUT OF THE BOX (i.e., you didn't bend it yourself), bring it back and they'll replace it as faulty. Why is this an issue to people???

 

[bbednarz]

I wonder if were talking about 2 different things here. The picture in the original post looks to be much mroe than the 400 microns referenced in the email. Maybe some of these ones we are seeing pictures of are just defective.

 

[rom3o]

If Apple's 400 micron flatness standard is tighter than for previous generations of iPad, yet isn't good enough for posters here, then iPad flatness standards were never good enough. If they were never good enough, why did any of you ever buy an iPad?

The standard defines the maximum tolerance, it doesn’t mean that every iPad ever produced is bend by that 400 microns.

But I wonder if the iPad in the picture above is really within that tolerance, since the gap looks greater than half a millimetre.

"Note, these slight variations do not affect the function of the device in any way."

Except wait till you try to type or draw on that and you hear TAP TAP TAP over and over as it hits into the table. Great job, Apple. Dumbasses

Thanks to the new design with a protruding camera lens, it does this anyway. But there is a chance that the bend will actually compensate for that. ^^

 

[jbellanca]

So since Apple's official word is that these bowed iPad Pros are within their quality tolerances, can we dispense with the myth that Apple has exceedingly high standards of quality?

But that's NOT their official word. Tolerance is 400 microns. If the photos on the article is accurate and truthful, it looks like more than 400 microns and Apple would replace it.

 

[PlayUltimate]

That ipad in the photo sure has a bend larger than 400microns = 0.4mm lmao.

What are the odds that the wooden table is "perfectly level"? I know my custom wooden desk is not close to perfectly level.

 

[justperry]

People overreact here, 0,4 mm on a big iPad slab is not much.
I think most of our American friends don't realise how little this is, I bet almost all (Bigger) Apple stuff like the iMac, MBP and cinema displays have this tolerance.








Edited:Forgot a word.

 

[paul4339]

I'd say 400 microns (less than half a mm) is acceptable. However, the photo attached to the article is a bit more than that. maybe 2-3 mm.

This tells me that Apple needs to improve their QA prior to packaging.

If indeed the bend comes from the manufacturing process AND they know that some products are bent beyond 400 microns, how did a iPad pro like the one shown in the photo get thru QA and get packaged and shipped?

 

[HacKage]

The bend is said to be the result of a cooling process involving the iPad Pro's metal and plastic components during manufacturing. iPad Pro models experiencing this issue are exhibiting the problem right out of the box, according to Apple, so it's not an issue that shows up or worsens over time./QUOTE]

They said their tolerance was 400 microns. Is this before or after making them? I can have a 100 micron tolerance while designing something, but the finished product is something completely different. I fail to believe that when the device is ready to go in the box that the final QC is using 0.4mm as the tolerance. Especially when they are coming out the box with 10x that amount of bend.

You wouldn't buy a car and accept a dented door for the sales person to say "do not affect the function of the device in any way". You would instantly cancel the purchase and go elsewhere. There are far too many Apple apologists here that accept this, and that is why they think they can get away with it.

 

[Tonewheel]

Maybe for the particular article. There are a dozen or so photos floating around the net showing the bowed condition.

Can't find 1. Not 1.

 

[mithion]

To be fair, I've handled hundreds of iPads from mini 3s to iPad pros and I've never seen an iPad bent like the one in the picture. Apple's standard for flatness has never been anything but flawless.

 

[emvath]

Did anyone ever stop to think maybe it was that table in the photo that was bent? Perhaps that iPad is perfectly straight and it's all an optical illusion! You are table'ing it wrong.

 

[kmj2318]

I wonder if were talking about 2 different things here. The picture in the original post looks to be much mroe than the 400 microns referenced in the email. Maybe some of these ones we are seeing pictures of are just defective.

Looks like it.

Why report a story accurately when being misleading will create outrage, and thus more clicks?

 

[justperry]

Who buys these things anyway?

They're incapable of truly replacing a laptop and they're only marginally better than any other run of the mill tablet. You don't get a file browser, you can't connect devices to it, you can't connect headphones to it (unless DONGLES!), and for any audio pro Apple suggests wireless which has latency which negates being a pro.... AND it's stupidly expensive. Any task on this is just a dreadfully gimped experience of a proper laptop/desktop.

Apple's throwing this at consumers when they should be focusing on making great desktops. It's funny how everyone forgot about their tablets after the novelty of them wore off; real work is done on a computer and the same tasks on a tablet can be done (and them some given cellular service) on your PHONE that's on you at all times anyway.

My god... what a useless product and despite all this, there's people buying them that's causing THIS ultimately pointless problem? Wow.

Most of what you say has nothing to do with the issue at hand, just non relevant complaining, as usual.

 

[thadoggfather]

Ricco really wants to attach his name to this PR dumpster fire?

Who put him up to it?

 

[ghanwani]

Apple told The Verge that concerns over the structural rigidity of the iPad Pro are unfounded and that it stands by the product.

What does this even mean?

 

[afd]

What do the mean by 400microms though? 400 microns over the entire length of ipad? Or 400 microns per 10mm of length? 400 over the whole length would be acceptable. Anything more is not.

 

[Agit21]

I hope apple gets sued over this bentgate.

 

[mrboult]

Lol. What a joke. Surprised there aren't already a 1000 pages of comments deriding this ridiculous response by apple.

"Yeah, some of our $1000 products come bent now. That's just what's up these days"

 

[Mescagnus]

If I'm spending over 2K on an iPad then its completely unacceptable to have a bend as depicted in the photo. It would be exchanged until I would get one without a bend.

It's amazing Apple is trying to pass this off as a manufacturing variance.

The bend in the photo of this article is a lot more than 400 microns, so the iPad should be replaced by Apple, no questions asked. The bend obviously exceeds their manufacturing tolerance.

The question going forward will be, how do Apple stores & other retailers measure & check if a bend is indeed beyond the "acceptable" 400 microns.

 

[bsimpsen]

If this meets or exceeds Apple quality standards, I guess the new Apple quality standards are quite low!!

Please someone fire Mr. Arrogant, Lame excuser, Dan Riccio.

Ricio quoted the standard, which is tighter than ever before and seems reasonable to me. Any iPad you currently own was built to a lower standard. Do you own an iPad? If so, why?

 

[trekkie604]

What are the odds that the wooden table is "perfectly level"? I know my custom wooden desk is not close to perfectly level.

The table in that photo looks like plywood or some other mass produced product. Not a custom wooden desk. I hope we are not to the point believing that the sheet of hydraulically pressed plywood has a bend in it... lmao

 

[Ramchi]

They obviously need to defend instead of getting into recall nightmare... especially when their chips are down with iPhone ban in couple of markets... quarterly earnings call, they don't want to miss the numbers at any cost