Apple needs a top-to-bottom scorched earth firing. This is unreal.
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Apple's Dan Riccio Says 2018 iPad Pro 'Meets or Exceeds' Quality Standards of Design and Precision, More Info to Come
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Apple recommends placing the device in a freezer to slow down that process.
What are you looking at?
Such a bend, even smaller than seen in the current iPad Pro was blamed on the malfunctioning of the microphone and/or speaker module in the iPhone 6, 7 and 8 leading to Apple first replacing them first; then they just charged $300 to replace the motherboard and later pushed the X-series on the customers with such iPhones.
So much for the theory that The Verge talked to some uninformed employee at an Apple Store who had no idea what the company's official stance is on the matter.
Apple: “Can someone give me a hand here? We’ve got a lot more digging to do!”
Earlier this week, Apple told The Verge that some 2018 iPad Pro models are shipping with a slight bend in the aluminum chassis, which is a side effect of the manufacturing process that is not expected to worsen over time or negatively impact the iPad's performance.
Many MacRumors readers were concerned about Apple's position that a noticeable bend is not a manufacturing issue, prompting MacRumors reader Craig to send an email to Apple CEO Tim Cook to express his concerns.
While Cook didn't respond, Craig did get a reply from Apple's VP of hardware engineering, Dan Riccio, which he shared with MacRumors and we which we have confirmed to be from Apple's corporate mail servers in Cupertino, California.
In the email, Riccio says that the iPad Pro's design "meets or exceeds" all of Apple's quality and precision standards.
Apple's specification for iPad Pro flatness is up to 400 microns, which is "even tighter than previous generations." Riccio reiterates that this level of flatness won't change during normal use, nor does it affect function. From the email:
Riccio's email also says that a company statement was not included in the original information disseminated by The Verge, and that Apple will be reaching out to media outlets to comment officially.
The original email was sent late on December 20 and suggested a comment would come "later today," but that didn't happen, so it's not quite clear when Apple will provide more info to the media. We may be hearing an official, more reassuring statement on the 2018 iPad Pro before the end of the day.
Minor bending of the new iPad Pro models first came to light shortly after the devices launched, and new iPad Pro owners who noticed bends shared their concerns on the MacRumors forums.
Apple was quiet on the issue until this week, when the company told The Verge that the bending is a side effect of the manufacturing process and not a defect that impacts iPad performance.
The bend is said to be the result of a cooling process involving the iPad Pro's metal and plastic components during manufacturing. iPad Pro models experiencing this issue are exhibiting the problem right out of the box, according to Apple, so it's not an issue that shows up or worsens over time.
Apple told The Verge that concerns over the structural rigidity of the iPad Pro are unfounded and that it stands by the product.
Article Link: Apple's Dan Riccio Says 2018 iPad Pro 'Meets or Exceeds' Quality Standards of Design and Precision, More Info to Come
No, because the Level app conveniently has a 400 micron margin-of-error.
Disclaimer: I have no idea if that’s true, but it wouldn’t surprise me.
When you can visually see the new car is bent in an asymmetric way. Would you buy the car?
Not good enough, Apple. I will not pay premium for a product that already out of the box might have a depreciated resale value or is in a state where Apple willl refuse to repair it. That even before the protective plastic is off.
Opening it and returning it already in the store is not an option in every country, especially in a country that does not have Apple stores (Denmark).
Years back I bought a new iPhone 6s, opened it in the store, and found that the chassis was a bit loose in the lower right hand corner. A problem I have had on other 6s phones, hence the reason for opening it in the store. Here I get into a Kafka situation. Yes, the phone was faulty, but they were not obliged to replace it, since the box had been opened. They could hand it in for repair.
Almost 2 months later after having returned it for repair 3 times, I finally got a replacement unit with no faults. I dread what the situation would have been if the new unit had had the same flaw.
Not sure I would like to go through that again.
Opening it and returning it already in the store is not an option in every country, especially in a country that does not have Apple stores (Denmark).
Years back I bought a new iPhone 6s, opened it in the store, and found that the chassis was a bit loose in the lower right hand corner. A problem I have had on other 6s phones, hence the reason for opening it in the store. Here I get into a Kafka situation. Yes, the phone was faulty, but they were not obliged to replace it, since the box had been opened. They could hand it in for repair.
Almost 2 months later after having returned it for repair 3 times, I finally got a replacement unit with no faults. I dread what the situation would have been if the new unit had had the same flaw.
Not sure I would like to go through that again.
I won’t buy any Apple gear until the word premium at Apple has a meaning again.
Yes. There's no such thing as a straight line in manufacturing. It's always "straight line +/- 0.01%" or whatever the manufacturing tolerance is.
This company needs a leadership overhaul from top to bottom.
yeah, my BMW's all have bends here and there- they told me all good
After reading the headline… I have to admit that I did not even bother to read the article. I felt it was unnecessary. I just came here for the comments. And quite frankly, my fellow Macrumors forum community members… You did not disappoint. Thank you.
If you take the concave side and lay a straight edge on it, then measure the largest gap, it should not exceed a half a millimeter. But the other side will be about half a millimeter on each end. If one end is pushed flat the gap at other end will be greater than half a millimeter. Depends how flatness is being measured. Or am I mistaken?
That's just the POINT. What is anyone looking at? Apple says the spec is 0.4 mm. Fine. That photo in this article is well beyond 0.4 mm. They do not speak to that photo. Do we have a history of documented cases where that spec is NOT being honored by Apple? If yes, then let's see those cases and figure out if it is a corporate position or if store managers are incorrectly denying returns. If no, then there is nothing to see here.
All Apple is saying/has said is that their flatness spec. is 0.4 mm , it is a finer spec. than they have used in the past, and that iPads do not warp further after delivery. That's it, hard stop. Everything else coming out the commentariate is wild extrapolations from things that nobody has said or even implied.
Then with all of their resources they need to come up with a manufacturing process that slightly bends the faulty cases back to being flat after they have "cooled" before finishing assembling the devices. Doesn't seem that hard to me after seeing someone nearly snap the damn thing in half with moderate effort, and that is after it is fully assembled and has its glass display attached.
Did they really think this was gonna be the fix for people being outraged? Is anyone feeling more comforted by this NEW statement?
How about an apology for calling a bent iPad NOT a defect and insulting customers' intelligence?
Geeeeeeeeeeeeeeeeeeez
How about an apology for calling a bent iPad NOT a defect and insulting customers' intelligence?
Geeeeeeeeeeeeeeeeeeez