Please report your findings. I was excited to get the text but the fact that the site still says processing leads me to think that they're sorting through a ton of orders and we may not know for a day or two.
Here's the transcript of the conversation -
me: well I got a text saying my order has been processed, but when I checked my account online it said that it is still processing
me: I have not recieved any confirmation emails
Jason: I am more than happy to check that for you. Just a moment please.
Jason: Based on the information that you have provided, it shows here that the order was placed properly and the order is being processed. Due to the overwhelming responses for the new iPhone, confirmations via email will take some time to receive.
me: How long will it take to receive a confirmation email? I figured it was an automated process.
Jason: Thank you for waiting. I will be with you in just a moment.
Jason: The emails are generated the same day. When the systems are required to generate over a million orders, it creates a delay which also resulted in problems with our website. Although, The site is currently back up and the emails are still being generated.
Jason: Is there any other questions I can help you with today?
me: Do you think Matt Forte will start next week?
Jason: I can only hope so. I would like to thank you for chatting with AT&T today. It has been a pleasure assisting you. Please come back and chat with us again if you need help in the future. We appreciate your business. You may click the Close button in the chat window to close this chat.
me: Thanks for your help!