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Apple's OS X Mountain Lion Up-to-Date Program Experiencing Early Hiccups
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I almost gave in, like you. I don't understand why this is an issue. I don't know how they've done this in the past, but surely there is a simpler, more efficient process than requesting a bio, picture (which I find ridiculous), and more less than empirical data. I'll wait the 24 hours, but if there is another problem, I'm buying a copy and complaining.
iphone
iphone 3g
iphone 3gs
iphone 4
iphone 4s
iphone 6g? I don't think so. iPhone 5 or the new iPhone.
I guess what I don't get is how on earth they don't have a record of my purchase? And I have a feeling it will be longer than 24 hours as that email said...Upon receipt of your resubmission, OS X Mountain Lion will ship within 24 hours of requalifying your order. Soooooo basically it could take them another 48+ hours to "requalify" my order then up to 24 to get the code? Screw that! I am tired of waiting. Although, now that I am downloading ML it's moving at a snails pace. Gotta love it!
They do know who you are and that you purchased it. They're making us jump through hoops for no reason. It's a $19.99 upgrade for goodness sake, are they really worried that much about it?
I will say, anecdotally, call them, seems to speed things up. I got my code almost exactly an hour after I called.
15 & 17 MBP, Mid 2012
I have now passed the 60 hour mark... This is a complete joke by apple.. I called and emailed, and they both told me it would come within the 72 hour mark.. It BETTER come in the next 12 hours!!
Same here, approximately 60 hours... got the code, worked on first try, downloading ML
Patience is a virtue, people. If you think this is a problem then you don't know what problems are.
I FINALLY got my codes today. YES, CODES!
Apple sent me TWO PDF documents with TWO codes to open the document. I have only opened one of them. The first one I opened worked... I'm currently downloading ML right now. Takes an hour and a half to download for me.
Apple sent me TWO PDF documents with TWO codes to open the document. I have only opened one of them. The first one I opened worked... I'm currently downloading ML right now. Takes an hour and a half to download for me.
me to, I got 2 CODES! The 1st one worked like a charm
I will try the 2nd. one on the MBA of my girlfriend later...
Successfully downloaded a copy , havent got the time to install yet since am still have some crucial work to be done.
Got 2 codes... one of the claim numbers didn't match the two I had.. is this a apology gift from Apple?
I submitted just after the release. After one day, I tried to submit again, but it stated that I cannot submit twice. Then I wrote an email to apple support and they told me that it takes up to 72 hours to receive the code. And one day after I received that bunch of useless emails.
I applied for the Mountain Lion up-to-date program on July 25th at about 8 AM US Central time. Its 9 AM July 28th right now and its been more than 72 hours and I still do not have a valid redeem code.
I got two sets of emails - the first set on July 25th and the second set on July 26th. Both redeem codes give the same error message - 'THIS CODE HAS ALREADY BEEN USED. EACH CODE MAY ONLY BE USED ONCE'.
I bought my macbook air on July 5th and was contemplating returning it and just getting a new macbook air with Mountain Lion already installed - but then I realized that its already been more than 14 days.
The Apple rep I talked to now says that it can take up to 72 hours from the last email for me to receive working codes. So I asked him - what if I receive a redemption code today and that too does not work? Does that mean I'll have to wait for another 72 hours. He said he does not know but probably yes!!!
Apple reps are clueless about this issue.. This is the worst customer service I have ever had the privilege to interact with.
I got two sets of emails - the first set on July 25th and the second set on July 26th. Both redeem codes give the same error message - 'THIS CODE HAS ALREADY BEEN USED. EACH CODE MAY ONLY BE USED ONCE'.
I bought my macbook air on July 5th and was contemplating returning it and just getting a new macbook air with Mountain Lion already installed - but then I realized that its already been more than 14 days.
The Apple rep I talked to now says that it can take up to 72 hours from the last email for me to receive working codes. So I asked him - what if I receive a redemption code today and that too does not work? Does that mean I'll have to wait for another 72 hours. He said he does not know but probably yes!!!
Apple reps are clueless about this issue.. This is the worst customer service I have ever had the privilege to interact with.