Sidebar Sidebar
Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.

AT&T capping 3G upload speed in NYC (iPhone 4)

Andru1313 said:
No resolve in and around philly. this really is BS. I deal with IT upgrades on a major scale. If the go live fails there is a contingency plan. So this is totally unacceptable.... I use my phone for work and sending email is awful at 34kbps....
Click to expand...
Same here ..I live by Allentown, PA which is about 45 minutes from you ! I will be heading to AT&T this weekend
 
Dear gents- did 3 in a row 5 bars in NYC burbs- nothing over 96 this time- just an update- good evening
 
Instead of posting our complaints here on Macforums, is there somewhere else where action would be taken? Is AT&T working on this? Is there a place to complain to AT&T about this and open up a trouble ticket?
 
zub3qin said:
Instead of posting our complaints here on Macforums, is there somewhere else where action would be taken? Is AT&T working on this? Is there a place to complain to AT&T about this and open up a trouble ticket?
Click to expand...

I called AT&T and was told that there is nothing wrong with the network in my area. I went into their FB and my post were ignored even when I posted a snapshot of my speeds. AT&T said that they had a problem but never followed up with us
I do not know what else to do ??
 
I called them. Was on the phone for 2 hours. Cliff notes..
its an iphone issue.
really I replaced my iphone had it on both phones..
we need you to restore the phone ans swap the sim there are no tower issues in your area so not an ATT issue.

Ok what happens when I do that and it doesn't work.. You will have to call back but we are pretty sure its your iphone.

Funny cause I am having issues with my 3gs as well.

We report no tower issues.

I will need you to swap your sim and test your connection at work then at home..

At this point is just said EFFF IT. I can't take talking in circles anymore. You say its apple... apple says ATT so wtf do I do I have no one to goto.. Just fix it and tell me how long its gonna take or don't charge me for data.....

If my internet provider did this it would be an issue don't cha think? They wouldn't tell me to take it up with the company that makes my cable modem.... IDK pretty fired up over this..
 
Bump... This needs continued visibility. We're several weeks in and still many of us are experiencing crippled upload speeds. The disconcerting thing is that ATT customer support is as helpful as calling a student in my wife's 3rd grade class.

I've never had a problem with ATT in my area, in fact, I've often defended them, but this is ridiculous.
 
I live in Michigan, and my speeds have jumped from 300KB/s download/10KB/s upload to 500KB/s download/200KB/s upload.
 
Andru1313 said:
I called them. Was on the phone for 2 hours. Cliff notes..
its an iphone issue.
really I replaced my iphone had it on both phones..
we need you to restore the phone ans swap the sim there are no tower issues in your area so not an ATT issue.

Ok what happens when I do that and it doesn't work.. You will have to call back but we are pretty sure its your iphone.

Funny cause I am having issues with my 3gs as well.

We report no tower issues.

I will need you to swap your sim and test your connection at work then at home..

At this point is just said EFFF IT. I can't take talking in circles anymore. You say its apple... apple says ATT so wtf do I do I have no one to goto.. Just fix it and tell me how long its gonna take or don't charge me for data.....

If my internet provider did this it would be an issue don't cha think? They wouldn't tell me to take it up with the company that makes my cable modem.... IDK pretty fired up over this..
Click to expand...

The person you spoke to doesn't know what he/she was talking about. Even if you do get someone who does, they won't be able to help anyway, not until the HSUPA equipment gets fixed.

Service for me was fine before it went to hell two weeks ago. Constant 4.5 down and 1.5 mb up. Still waiting for a fix...
 
Found this at the apple discussion boards:
" finally got my phone working properly in an area that I could not connect to 3G data, only with Edge. Here's my post from my original thread...

SOLVED!

After talking with a very helpful gentleman at AT&T yesterday, I fixed my issue! Seems as though my phone's profile in AT&T's system was the culprit. He looked into all the towers around the affected area, and everything seemed to be fine (Nokia equipment, not Lucent lol). So he wiped my config data from their system and pushed an update over the air. After a couple minutes, I turned on 3G again and tried loading a web page. It worked! Man, I'm so happy that I finally got the only issue I'm having with the phone resolved. Hopefully this helps anyone else out that is experiencing issues with data connectivity. Give AT&T a call, get an experienced tech and have them reset your data and push an over-the-air update to you."

What do you guys think ?
 
MatthewStorm said:
I am soooo happy I dumped the iP4 for the Sprint EVO. Almost 2mbps download in Brooklyn. And the phone actually makes calls!
Click to expand...

right...for 4G speeds, you get *almost* 2Mbps downstream? I get that right now and my 3G is actually being crippled by AT&T. When it wasn't broke, I would get on average of 4.4Mbps downstreamand over 1.5Mbps upstream and that's on an overcast day here in Seattle.

Glad that Evo4G worked out for ya :rolleyes:
 
zizo79 said:
Found this at the apple discussion boards:
" finally got my phone working properly in an area that I could not connect to 3G data, only with Edge. Here's my post from my original thread...

SOLVED!

After talking with a very helpful gentleman at AT&T yesterday, I fixed my issue! Seems as though my phone's profile in AT&T's system was the culprit. He looked into all the towers around the affected area, and everything seemed to be fine (Nokia equipment, not Lucent lol). So he wiped my config data from their system and pushed an update over the air. After a couple minutes, I turned on 3G again and tried loading a web page. It worked! Man, I'm so happy that I finally got the only issue I'm having with the phone resolved. Hopefully this helps anyone else out that is experiencing issues with data connectivity. Give AT&T a call, get an experienced tech and have them reset your data and push an over-the-air update to you."

What do you guys think ?
Click to expand...

Over the air update is a "NO GO" ! it took me one hour in the phone with a CSR
 
Still crippled in the Quad Cities. Upload speed never goes above 100 kbps, usually right around 95.

PS - As I promised in an earlier thread, if this isn't fixed before my 30-day return is up, I'm returning it. In fact, I'll be giving the Droid X a try this Thursday and will be able to compare my ip4 with it side by side for several days before deciding which one to keep. Kindof anxious to compare AT&T vs Verizon in my area anyway. I'm sure AT&T will be overall faster, but there are quite a few dead zones on AT&T that Verizon may be better at.
 
There is nothing wrong, AT&T is capping the speeds on purpose. Their network is bunk. All across the country their "lucent" equipment worked fine from June 24th, until the weekend of the 4th. Then mysteriously it goes down? AT&T is throttling areas where their network is overly constrained. There will never be a fix, they're going to just keep ducking their heads and hope that this furor dies down. Typical AT&T response to problems.
 
derek4484 said:
There is nothing wrong, AT&T is capping the speeds on purpose. Their network is bunk. All across the country their "lucent" equipment worked fine from June 24th, until the weekend of the 4th. Then mysteriously it goes down? AT&T is throttling areas where their network is overly constrained. There will never be a fix, they're going to just keep ducking their heads and hope that this furor dies down. Typical AT&T response to problems.
Click to expand...

take off your tin foil hat. I live in a town of over 6 million and we have no issued here. you saying that the network is not overly constrained in a city of 6 million?

53b8af96.jpg
 
iPadThai said:
right...for 4G speeds, you get *almost* 2Mbps downstream? I get that right now and my 3G is actually being crippled by AT&T. When it wasn't broke, I would get on average of 4.4Mbps downstreamand over 1.5Mbps upstream and that's on an overcast day here in Seattle.

Glad that Evo4G worked out for ya :rolleyes:
Click to expand...

I'm talking about 3G. And all these speed comparisons don't mean squat if you can't hold a phone call which I can finally do!
 
derek4484 said:
There is nothing wrong, AT&T is capping the speeds on purpose. Their network is bunk. All across the country their "lucent" equipment worked fine from June 24th, until the weekend of the 4th. Then mysteriously it goes down? AT&T is throttling areas where their network is overly constrained. There will never be a fix, they're going to just keep ducking their heads and hope that this furor dies down. Typical AT&T response to problems.
Click to expand...

Someone hasn't been following the news...
 
MatthewStorm said:
Wow, those speeds are insane. Can you make a phone call?
Click to expand...

yep even left handed! I can't get my phone to lose signal no matter how strong the signal. if i am in a 5 bar area it doesn't move at all or maybe 1 bar. if i am in a 2 - 3 bar area it will move that same 1 bar. I can't get it to drop signal totally no matter where I am. I agree there seems to be an issue but there seems to be more to it than signal strength
 
You must log in or register to reply here.
Register on MacRumors! This sidebar will go away, and you'll see fewer ads.
Top Bottom
Back