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AT&T capping 3G upload speed in NYC (iPhone 4)
- Thread starter milan03
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Speeds in NYC are still CRAP
I 'sent a tip' to engadget last night asking them to please give this more attention. They posted an article before but the amount of time this is taking is ridiculous. Hopefully if enough of us complain they'll make a big deal about this finally.
I 'sent a tip' to engadget last night asking them to please give this more attention. They posted an article before but the amount of time this is taking is ridiculous. Hopefully if enough of us complain they'll make a big deal about this finally.
Um, no. 2600 ms ping wasn't the norm when the speeds weren't being capped.
LTE isn't even a part of this discussion.
Too bad Steve Jobs didn't mention it. This reason is really making no happy with the iPhone 4. I do lose bars and stuffs but I don't really care, I just want some decent speeds on this great phone. Was anyone lucky enough to get any answers from AT&t?
Maybe this will appease your frustration with this slow data issue: I just got off the phone with AT&T and was given a $43 credit on bill. The lady was so nice since I did not ask for any type of refund but was just wondering if she knew about anything about why my data is slow.
She gave me a $25 credit on my bill and then said that she will take off the $18 activation fee. I hope this helps..
She gave me a $25 credit on my bill and then said that she will take off the $18 activation fee. I hope this helps..
Could this mean that the networks ate bring updated?
Not at this time of day, no.
Work on the network will be done generally around midnight to 5AM, typically on the weekends.
It is now!
Look, all I said was that HSPA has crappy latency, and it does. Sometimes it blows. I live in an area unaffected by this issue and sure as hell I see latencies in the 2-3-4 second range.
Can you see latencies lower than that? Sure, and pretty often too. But you'll also see 3000 ms ping times, also very often. This is just how the MAC (not Mac) is designed in HSPA.
A major reason why LTE was brought into play is that it's widely known in the industry that the latency on HSPA stinks. LTE is specifically designed to lower that latency significantly.
Have a nice day...
CNN fortune is already putting some heat on AT&Thttp://tech.fortune.cnn.com/2010/07/16/att-vindicated/
Just had a chat with that AT&T support line: First tech was uninformed. Didn't know what I was talking about when I referenced the July 7 AT&T press release. He instead said the iPhone was the problem and I needed to exchange it. When I asked if the towers servicing my location had the Lucent/alcatel equipment he said he could not say for sure. Etc., etc. Asked to escalate and read my log from speediest.net showing no day since July 3 with uploads over 100, and most significantly under, the supervisor conceded that there was an issue with two towers showing "degraded signal" in the area and agreed to open a trouble ticket. It is clearly going to take a while yet to get these issues resolved, as AT&T isnt universally acknowledging their own admission of the underlying problem.
Seattle, WA - July 17, 2010 (Saturday) @4.56pm
Still having issues with upstream bandwidth being capped at: < 95kbps.
Downstreams vary from < 2000kbps to about 2500kbps.
This is day #13 since July 4, 2010 I have been seeing upstream bandwidth < 95kbps.
Still having issues with upstream bandwidth being capped at: < 95kbps.
Downstreams vary from < 2000kbps to about 2500kbps.
This is day #13 since July 4, 2010 I have been seeing upstream bandwidth < 95kbps.
Read this article:
http://www.komonews.com/news/tech/98677904.html
Here is the excerpt from that article above:
"IPhone 4 owners in the U.S. have endured other service issues in the three short weeks the phone has been on sale.
AT&T Inc., Apple's exclusive iPhone partner in the U.S., acknowledged that because of a software defect, its network was slower than it should be for people trying to upload photos, videos and other content from the phone to the Web."
http://www.komonews.com/news/tech/98677904.html
Here is the excerpt from that article above:
"IPhone 4 owners in the U.S. have endured other service issues in the three short weeks the phone has been on sale.
AT&T Inc., Apple's exclusive iPhone partner in the U.S., acknowledged that because of a software defect, its network was slower than it should be for people trying to upload photos, videos and other content from the phone to the Web."
I just got back from NYC and throughout my trip I have been checking my iPhone 4 speeds from PA to NY . Upload speeds were under the 100 kbps all the way.
I was advised by an AT&T tech to go get my SIM card swapped to see if it will help. If it doesn't then I will have to wait until August 21st which is the date the towers in my are will be updated.
I was advised by an AT&T tech to go get my SIM card swapped to see if it will help. If it doesn't then I will have to wait until August 21st which is the date the towers in my are will be updated.
Ok. So I've tested today all day all over NYC and in 99.9% we're experiencing same old 100kbps capping. However, I went after work to the same old area in Midtown East Manhattan, where there is nothing but businesses that are closed on a saturday night and noone else lives on those blocks, and I managed to get HSUPA results!!! repeatedly!!! However, as soon as I walked away from that block, nowhere else i could recreate the same speeds, and once again I was capped back to 100kbps.
I guess AT&T fixed the issue where their most important business customers work, and the 99% of the island is still totally capped. I just hope that this is a good sign, and that they plan to bring all areas back to the speeds.
I guess AT&T fixed the issue where their most important business customers work, and the 99% of the island is still totally capped. I just hope that this is a good sign, and that they plan to bring all areas back to the speeds.
Attachments
I've heard the explanation for this issue from AT&T, however it doesn't make sense. How did these towers get f*d up? Did they roll out a software update over the July 4th weekend? If they did, why don't the just roll it the f*k back out. If they didn't, are they saying they rolled out new hardware all over? Just trying to keep the lies straight...
That's incredible. Those are the speeds we were getting before this all went to hell. I knew the uploads were bottlenecking the downloads too. At least it's good to know we're not totally in the dark.
What part of midtown east did you test? Im guessing in the 40s and 50s? What avenues? I want to see for myself when if i get a chance to be in the area.
I promised earlier that if this wasn't fixed by the time my 30 day return comes around, I was going to return the iPhone 4. Well, I've been sporting a Droid X alongside my iPhone 4 for the last few days and here are my network observations (in the Quad Cities IL/IA):
- On my iPhone 4 and AT&T, I'm averaging about 2-2.5 mbps down and 95 kbps up (because of this HSUPA issue). Ping times are normally 450-500 ms. Download speeds, of course, fluctuate above and below that figure, but the upload is pretty much locked at 90-100 because of this cap.
- On the Droid X with Verizon, I'm averaging about 500-600 kbps down and about the same 500-600 kbps up. Ping times are normally between 100-150 ms. I must be in a congested Verizon area because the download speeds are below the national average and I'm tested in a quite a few places.
Frankly, I don't know which is better. AT&T obviously has the faster network. And once the HSUPA problem is fixed (if ever), then both download and upload speeds will be significantly faster than Verizon.
However, latency is a bigger issue than I thought because browsing the web actually seems noticeably faster on the Droid X. I believe the lower latency on Verizon actually translates into a better network experience. Of course, download larger media files or uploading photos/video is going to be significantly faster on the iPhone because of AT&T's better throughput.
I'm honestly torn between the two phones, but this HSUPA issue is definitely not helping the iPhone's case!
- On my iPhone 4 and AT&T, I'm averaging about 2-2.5 mbps down and 95 kbps up (because of this HSUPA issue). Ping times are normally 450-500 ms. Download speeds, of course, fluctuate above and below that figure, but the upload is pretty much locked at 90-100 because of this cap.
- On the Droid X with Verizon, I'm averaging about 500-600 kbps down and about the same 500-600 kbps up. Ping times are normally between 100-150 ms. I must be in a congested Verizon area because the download speeds are below the national average and I'm tested in a quite a few places.
Frankly, I don't know which is better. AT&T obviously has the faster network. And once the HSUPA problem is fixed (if ever), then both download and upload speeds will be significantly faster than Verizon.
However, latency is a bigger issue than I thought because browsing the web actually seems noticeably faster on the Droid X. I believe the lower latency on Verizon actually translates into a better network experience. Of course, download larger media files or uploading photos/video is going to be significantly faster on the iPhone because of AT&T's better throughput.
I'm honestly torn between the two phones, but this HSUPA issue is definitely not helping the iPhone's case!
I'm returning my iPhone4 so I've reverted back to my 3GS.
Same. Exact. Speeds. I'm in Eugene, Oregon and I still can't break 100kbps uploading on my iPhone 3GS using FCC and Speedtest apps. Maybe AT&T has somehow provisioned my account for limited upload speeds (it's been several days and their website has registered I'm on a 3GS again).
I'm starting to wonder if this has become a network wide issue in some areas, not specifically HSUPA related.
Same. Exact. Speeds. I'm in Eugene, Oregon and I still can't break 100kbps uploading on my iPhone 3GS using FCC and Speedtest apps. Maybe AT&T has somehow provisioned my account for limited upload speeds (it's been several days and their website has registered I'm on a 3GS again).
I'm starting to wonder if this has become a network wide issue in some areas, not specifically HSUPA related.
My office is near grand central (42nd and park) and I was able to get 1mb upload this week. But my house is in flatiron and I am stuck at 95k up.