The only reason AT&T has been making so much money lately is BECAUSE of the iPhone. Without the iPhone, I'd drop them in a heartbeat....
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AT&T Fares Poorly in 'Consumer Reports' Ratings
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This survey sounds about right to be honest. I had an iPhone 3GS for a few months and while I loved the phone, the service was just unacceptable. In my town there still wasn't 3G which means i was stuck with painfully slow Edge, and I dropped calls quite frequently. I got so fed up with AT&T I switched back to Verizon and ended up with an HTC Droid Incredible which has been great. There are alot of features I miss about the iPhone however, and if Verizon was to bring it out I would most likely pick one up.
I can't wait for Verizon to Get Iphone
Bash , Bash Bash AT&T
I can't wait Verizon. Get the iphone , just see how perfect you think you are, cause , your going to have issues. Keep in mind america. ATT handles 50% of Data on all smart phones in the US... The rest belongs to the other carriers. Vz, sprint, tmobile etc.
Everyone is so quick to judge , cause they think the grass is always greener.
Please be the first to jump ship to verizon when they get the iphone . I challenge you, I do ... Cause if you think being on CDMA and holding on to a call , and that's it is so important everytime. Your idea's may change, when verizon gets the iphone .... Not to mention LTE is coming , that iphone is useless in two years if not before. Have fun, all you bitter American's out there. You are in for quite a surprise if you think Verizon grass is going to be so green,...
Bash , Bash Bash AT&T
I can't wait Verizon. Get the iphone , just see how perfect you think you are, cause , your going to have issues. Keep in mind america. ATT handles 50% of Data on all smart phones in the US... The rest belongs to the other carriers. Vz, sprint, tmobile etc.
Everyone is so quick to judge , cause they think the grass is always greener.
Please be the first to jump ship to verizon when they get the iphone . I challenge you, I do ... Cause if you think being on CDMA and holding on to a call , and that's it is so important everytime. Your idea's may change, when verizon gets the iphone .... Not to mention LTE is coming , that iphone is useless in two years if not before. Have fun, all you bitter American's out there. You are in for quite a surprise if you think Verizon grass is going to be so green,...
Long time reader first time poster
My whole issue with AT&T is their customer service.
We ordered a bundled package of Cell, Internet and U-verse yet the bills weren't combined. When we requested to have them in one bill they acted like we were stupid. That is one of the pluses to a bundle.. you have one bill but I guess that doesn't make sense to AT&T.
We specifically said that we didn't want data with our cell phone plan. Yet they sent us a "smartphone" (not an iphone) and then charged us for data.
After like 6 calls to them we were finally able to get someone that knew what they were doing and go everything straightened out. The experience was enough that once our contract is up we will be going back to Verizon and finding something else to do about Internet and TV.
My whole issue with AT&T is their customer service.
We ordered a bundled package of Cell, Internet and U-verse yet the bills weren't combined. When we requested to have them in one bill they acted like we were stupid. That is one of the pluses to a bundle.. you have one bill but I guess that doesn't make sense to AT&T.
We specifically said that we didn't want data with our cell phone plan. Yet they sent us a "smartphone" (not an iphone) and then charged us for data.
After like 6 calls to them we were finally able to get someone that knew what they were doing and go everything straightened out. The experience was enough that once our contract is up we will be going back to Verizon and finding something else to do about Internet and TV.
and they're only in 24 states (and not every city) - how can CR make a comparison ? it's ridiculous that they even printed those results
AT&T = suckville
Been on AT&T since about 2006 so almost 5 years now, started with them when I started my new job, which part of it is that I am the telecom manager. We have 150 At&t cell phones of which 70 are iPhones. And let me tell you, I had a Razr first and that thing dropped calls at least 1-2 a day. Palm Treo, the worst phone I have ever owned as far as service goes wow, horrible antenna in that thing or something, the OS was good though. 8525 usual amount of dropped calls but it was on WinMo 5 and that sucked. Then iPhone 1G still dropped calls regularly, then iPhone 3G yep dropped calls everyday, 3GS yep same thing, 4 yep but even more then other iPhones.... Moral of the story is AT&T fix your stupid network, I don't care what anyone says that the iPhone brought all this traffic blah blah blah. Their network has been broken for years at least 5 by my count, and they have done little to nothing to improve it. I live in the RI/Mass Area so there's no excuse there specially because we are right on the 95 corridor.
AT&T your orange curtains have a lot of wholes in them that are letting in a huge draft.
On a lighter note though I do notice that the data works pretty well most of the time. I think the major problem with AT&T may lie with how the towers hand over calls to one another or something. Because I can predict on my drive home on 95 exactly where the call will drop and it has been like this for years.
Been on AT&T since about 2006 so almost 5 years now, started with them when I started my new job, which part of it is that I am the telecom manager. We have 150 At&t cell phones of which 70 are iPhones. And let me tell you, I had a Razr first and that thing dropped calls at least 1-2 a day. Palm Treo, the worst phone I have ever owned as far as service goes wow, horrible antenna in that thing or something, the OS was good though. 8525 usual amount of dropped calls but it was on WinMo 5 and that sucked. Then iPhone 1G still dropped calls regularly, then iPhone 3G yep dropped calls everyday, 3GS yep same thing, 4 yep but even more then other iPhones.... Moral of the story is AT&T fix your stupid network, I don't care what anyone says that the iPhone brought all this traffic blah blah blah. Their network has been broken for years at least 5 by my count, and they have done little to nothing to improve it. I live in the RI/Mass Area so there's no excuse there specially because we are right on the 95 corridor.
AT&T your orange curtains have a lot of wholes in them that are letting in a huge draft.
On a lighter note though I do notice that the data works pretty well most of the time. I think the major problem with AT&T may lie with how the towers hand over calls to one another or something. Because I can predict on my drive home on 95 exactly where the call will drop and it has been like this for years.
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Ya! TOTALLy!
They were, like, nobodies before the iPhone.
/sarcasm
They'd still be competing if the landscape hadn't changed (i.e. the iPhone was never introduced). Their service would be much better because it is unlikely that we would have had a scenario where one of the top cellular providers would have hand a bandwidth gobbling monster to deal with. They probably wouldn't have been as incredibly competitive with Verizon, though.
Which of course explains why iphone users in other countries do not seem to have the same problem as the US users. In Australia where I live for example there are clear performance differences between the five carriers that have the iphone. Telstra, the largest and best network (and they charge for it, ouch), actually recommends the iphone 4 for remote areas. And users do not get drop outs.
This is all you really need to know.
I hear you,these reports dont make sense IMO.
Yet, AT&T grew in subscriber base this last quarter more than any of their competitors.
And Sprints customer service and support getting scores like that? Thats a joke.
If you tried the others I'd wager you'd be disappointed with the reliability of service (relative to Verizon), but otherwise happy. Well, with the possible exception of AT&T. None of these guys (except US Cellular, or whatever their name wasI haven't heard of them before) are good companies, or have excellent customer service, but it is hard to place Verizon anywhere other than the bottom of the barrel in that regard.Dang.. I have and hate Verizon. I couldn't imagine worse!
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I have one bar with att now
Rarely have full bars
Fu att
I have one bar with att now
Rarely have full bars
Fu att
I have none since the new Tower went up last June. Did I have issues prior? You bet I did. I was screaming, VERIZON,VERIZON.
Just received my 4 last week. Loved my 3GS, love this even more.
Could care less what happens with Verizon. Let them go. More bandwidth for us.
AT&T is in this condition because they want to save money. When you call AT&T, you don't speak to an AT&T employee, but to someone who works for an outsourced Call Center.
All these 'experts' know is what is written in their scripts or comes up on their computer terminal.
When you ask them a somewhat technical question about your iPhone, they will only be able to tell you what shows before them. Some of them may have never seen a real iPhone.
They will try to help you as much as they can, but if they feel they are getting nowhere, they will either escalate the call to a 'more advanced specialist' or the call may simply 'disconnect by accident', as they have a time limit to solve a case.
Now you know why in general people are pissed at their customer service.
All these 'experts' know is what is written in their scripts or comes up on their computer terminal.
When you ask them a somewhat technical question about your iPhone, they will only be able to tell you what shows before them. Some of them may have never seen a real iPhone.
They will try to help you as much as they can, but if they feel they are getting nowhere, they will either escalate the call to a 'more advanced specialist' or the call may simply 'disconnect by accident', as they have a time limit to solve a case.
Now you know why in general people are pissed at their customer service.
They haven't convinced me enough to drop T-Moble and get an iPhone, but I couldn't resist the temptation of getting an iPad 3G, so they got me with that.
Quote:
Originally Posted by NoExpectations
2. It makes a big difference. More than half of AT&T's users are unique.
LOL, is that good or bad?
Originally Posted by NoExpectations
2. It makes a big difference. More than half of AT&T's users are unique.
LOL, is that good or bad?
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And apple - Fu stevejobs
And apple - Fu stevejobs
I just switched to AT&T from T-Mobile and have not regretted it. The 3g service is much more fast and reliable. Even today during a nasty CNY snowstorm I could surf the web, text, send and receive email, view youtube videos, and stream Netflix. With A&T I have not encountered a single drop call, nor can I reproduce the death grip antenna issue. With T-Mobile I would have 3g for a split second, and then it would drop to edge. Text or email sending would often fail, and connecting to facebook/twitter was 50/50. In switching I went from Android to iOS. Not regretting that either.
My iPad (with AT&T) usually has better 3G performance than my TouchPro 2 3G service (with T-Mobile).
T-Mobile still has to improve their network.
In the past few days, my iPad's 3G signal went from full bars to 2 bars where I live, and so far it hasn't got any better.
1. I'd like a source that AT&T handles 50% of the data. If you're going to throw some numbers around back them up please.
2. LTE has nothing to do with anything, as Verizon's CDMA network will be running for at least the next 10 years. Besides LTE isn't backwards compatible with AT&T's current setup either. AT&T will have to phase out one network in favor of another just like all the other major carriers will do. In the next 10-15 years pretty much all phones that are in use today will be paperweights. Your theory is that basically all phones Verizon sells today will be paperweights in "two years if not before" is laughable. Once again please provide a source.
3. CDMA is able to hold calls better than the 3G network of AT&T. CDMA treats voice and data separate so increased data use will not cause voice quality to suffer or cause dropped calls. It makes no difference on Verizon's network if data use goes up, voice quality won't be affected.