Thanks did same, they have new new abs correct IMEI and ICCID #s and still no 5g - any ideas ?
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Carrier AT&T iPhone 12 - Don't Have 5G as a Dropdown Option in Settings?
- Thread starter boltjames
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Since it’s now updated on their end, I would reboot your phone and give it a couple hours. That’s what worked for me after updating the IMEI.
I get 2 bars of LTE and 2 bars of 5G. Nothing has been changed or upgraded on the network side otherwise. Trust me, I check the permits twice a week.
Yes. I had pretty much given up and a few hours later I randomly checked my settings and saw it there.
While I know it'll get resolved eventually, I am jealous of those of you that got it working. 
I’m sure it’s coming don’t worry. I saw someone in this thread say they didn’t do anything at all and then it showed up on its own. However, I do think calling in and updating the IMEI expedites the process.While I know it'll get resolved eventually, I am jealous of those of you that got it working.
I did. They said there are conflicting codes whatever that means. I'm waiting for a supposed call back in the next 24 hours. Debating if I want to call back again and ask for supervisor. Or enjoy my Saturday
Make sure if your location has 5G coverage and plan has 5G access. Also reboot the phone as others are mentioning.
If you can tell AT&T to reset your plan according to your iPhone 12. Not necessarily change the plan but just reset or update it. Tell them to remove your previous phone from your account.
Well I’ve also got DirecTV and apparently I have some bill credit for HBO that I will lose if I change my AT&T plan. Though I swear if I called AT&T again a different customer service associate would probably tell me something different.
While I know it'll get resolved eventually, I am jealous of those of you that got it working.
meh... mostly slower than LTE...
Not sure if it's all part of the same problem that's preventing me from getting 5G, but I am unable to turn off streamsaver on one of my lines. I get an error. It's like something about these new plans is horked by pre-existing account data or something. Not trying to derail the thread to discuss streamsaver, just putting that out there that something funky is going on.
You don't lose your corporate discount. You get $10 off per line because you already have the discount. You also get $10 off per line with paperless and auto pay. That is giving you $120 in discounts. That makes the Elite plan $35 pr line. That is $35x6 = $210 plus taxes and fees. I don't see how you are coming up with $55 more. Even if you didn't do the auto pay it is $45 per line, which is $270. Still less than what you are paying.
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It says I lose it...it shows the prices side by side...trust me, it’s more.
Well, my corporate discount that I already had on my account automatically applied the discount. It still shows on my account overview. Can you show me where it says you lose it? I did see the fine print and if you have over 5 lines, your discount would be $5 off per line, so just wanted to correct that.
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I was able to fix the issue today. I chatted with a rep online. He just asked for the IMEI number of my esim and the eid of the device. I rebooted and 5G options showed up.
On both my phones, they didn’t have 5g working, ordered from apple and kept the new sim. After day 1 I did the website refresh and then rebooted a while later it came through - both my phones now have the 5g menu options. So not sure if its just time or the refresh helped. I had update to elitr & standard 5g plans a week prior
I did, i talked to a rep, hard to understand due to their heavy accent, I gave him my IMEI and SIM number, he said he updated everything, still no 5G
I had the same issue when I activated my 12 Pro. My plan qualifies for 5G access and my information (IMEI/ICCID) appeared to have updated correctly in the system. Went to bed and woke up in the morning with 5G options in the cellular menu.
My guess is that it takes time for the system to register and communicate with your device. 🤷🏻♂️
My guess is that it takes time for the system to register and communicate with your device. 🤷🏻♂️