Thanks I tried that - no good, using new SIM tho
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I’m wondering if my old SIM in iPhone 11 Pro is the one ATT “activated” for my new ELITE plan and not the new SIM that came with the iPhone 12 somehow
Got a tip for us?
Let us know
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Carrier AT&T iPhone 12 - Don't Have 5G as a Dropdown Option in Settings?
- Thread starter boltjames
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I have prepaid. I think updating IMEI is key. Because none of the other solutions I tried worked. If you don’t see the option online, give AT&T a call to update it then reboot the phone.
My theory: I think once the IMEI is updated, AT&T recognizes the phone as a 5G-capable device and that’s what updates the 5G settings.
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I hear you, but how do you update IMEI - on a regular SIM - non prepaid and non ESIM - I don’t see a way ?
TheYayAreaLiving 🎗️
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Finally got it to work after 10 hours later. Yes, you physically have to call AT&T and have them update the IMEI number along with the SIM card number. Now, it is showing. I tried all the techniques it didn’t work however after I called them and had it update my IMEI number along with the SIM it did. Good luck to all of ya’ll.
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TheYayAreaLiving 🎗️
Suspended
5G option is not showing. When they ask you what does it show say only 4G and LTE. Don’t bother mentioning 5Ge because they will get confused and at&t still thinks 5Ge is 5G. So, key is don’t mention 5Ge.
Tell them to update them to update the IMEI number along with SIM card number and the device.
They will fix it.
TheYayAreaLiving 🎗️
Suspended
Good Luck. Also, they‘re going to have u reboot the device. Tell them to give you a call back to confirm it’s fixed. After they update it, I had to reboot and I got a call back from a rep.
TheYayAreaLiving 🎗️
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TheYayAreaLiving 🎗️
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Thank you. It was so irritating LOL. Thank God it’s all fixed.Glad it’s working for you now.
I've called twice and had the imei & sim number updated. I still don't have 5G. Today they said they said it is a known iPhone problem but they (the tech support reps) don't have a solution. I have an e-sim and am requesting a new activation code card (maybe a new physical sim if they'll give it to me). Not saying that's a solution but at least I'll have tried everything I can personally.
TheYayAreaLiving 🎗️
Suspended
It shouldnt take that long... Do not let them be off the phone until it’s fixed. You almost have to cry to themGoing to give it a try. Waiting for AT&T call back. 1 hour
unfortunately because they may never call you back. Make it sound like you are desperate and irritated. Stupid AT&T.
TheYayAreaLiving 🎗️
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Maybe try to get another rep. It also depends on a rep how knowledgeable they are because the rep had to get it approved by a supervisor.
Didn't work for meGo to this link and sign in with Att account to Refresh connection.
AT&T Wireless support for AT&T Wireless customers - AT&T® Official Site
Get help with your wireless phone, plans, orders, and voicemail. Learn how to fix common issues or contact us. AT&T has you covered with AT&T Wireless support, troubleshooting, how-to articles, & videos.www.att.com
I just went through this whole thing and now I’m thoroughly confused. The 5g sim in my née 12 pro wouldn’t activate. But in data settings it showed “5g on” 5g Auto” and LTE. Just wouldn’t work at all. Took my old sim out of my 11 and put in 12 and I had cellular service however data settings only showed 4G & LTE. Took it to at&t this morning and the “tech guy” told me he would fix it no problem. He proceeded to remove my sim, then put the tray in backwards and almost broke it. and then said “I’m going to show u a trick” and did a soft reset on my phone. 😆. When it booted back up the phone showed 5Ge and he handed it to me and said “all fixed”. At that point I knew this dude was worthless. Another guy interrupted and said “he needs a 5G sim” and put one on the table. It’s white and says 5G (which was exactly the same as the original that came in the 12 that wouldn’t activate). He sets it up, I put it in my phone, and boom. I have service and the data settings say “5g on, 5g auto (which is selected by default) and LTE. I thank the guy and I leave. I get to my car and I notice that the selected 5g auto has switched to LTE. Hmmm...so I try to select 5g auto and it won’t let me select it. Then after 30seconds or so all that disappeared and it’s back to showing 4G and LTE. No 5g options at all. So I’m back to square one. So strange. I call 611 and explain the whole issue and she tells me that there are a ton of people having this same issue and it’s an Apple issue that is currently being worked on and will be fixed with a software patch soon. I have no clue if she knew what she was talking about but I’m gonna do some digging to see what I can find out. Ugh!
E-sim users: latest from att is that they cannot send a new esim activation card to me if I request it over the phone. The reason is because of the known 5g problem with the new iphones. They don't know if the problem is on their end or with the iPhone software. They say to go into the store and have them try. I'm going to wait until att gets a handle on it. In the meantime they *are* sending me a new physical sim. So the unsolvable problem seems to be with e-sims.