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Carrier AT&T: iPhone 16/Plus/Pro/Pro Max US Pre-Orders, Orders, and Delivery Status Thread (2024)
- Thread starter joefrank64k
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Where did you read or hear about customers ordering today and getting Launch Day deliveries while your date is in Oct? These types of reports can be confusing if they did not order the exact configuration you ordered.
Dave
Well, I ordered the IPhone Pro Max Desert Titanium 512GB today around 2 pm PST and mine is showing it will be delivered on launch day. It says scheduled to ship on 9/18. Every other choice said Sept. 30th or after.
It actually still shows it now. 8:15 pm
0438 PDT.
Not concerned. This happened last year. One of the phones showed “pending” the entire time and showed up at my house on launch day, haha!!
I upgraded my 14PM 512 to a 16PM 256 via Next Up on Friday. Desert Titanium will arrive in mid-Oct.
My usage in the past two years informed my lack of need for 512.
My usage in the past two years informed my lack of need for 512.
Yep you got a configuration that was still in the initial inventory. @fel10 went with the Black on Friday which appeared to be more popular or AT&T had less inventory for the Pro Max 512 Black configuration.
Dave
Yup, I guessing because it’s the “New” color maybe Apple overestimated its popularity.
Ordered White Titanium Pro Max 512GB….october delivery date which is fine with me….I had the option to pick up in Ann Arbor on launch day, but I’m at home recovering from an aorta aneurysm surgery so it’s not worth the hassle of a 45 min car ride….besides my iPhone 13 Pro Max is holding me up just fine…it will get here when it gets here lol. Sucks that the most desired features won’t be available out of the box tho…
I see conflicting reports on where to do the tradein. Mailing it in is just looking for trouble, right?
They ship you a box to send it back with. I didn’t feel comfortable doing that last year. I tried to bring it to an AT&T store, but they wouldn’t take it. Turns out, I needed to ship it back.
Bad news is I had already tossed to box needed to ship it back. Trying to get a replacement box was a hassle and I almost missed the cutoff for them to accept it.
Lesson learned, just ship it back with the box they send you. Not going through that mess again.
So you were afraid of them rejecting it, so you wanted an Apple(ish), in-store, trade? Certainly it couldn't be a shipping issue. Then again, they could claim they lost it and cause you a headache. But they would credit you if that was the case. I've found that you need to keep at companies when they do lose something, which I've had happen with Amazon recently. It took a month and about 3 chats, to get store credit (which I settled on because it was instant, whereas a bank credit was tried the first 2 times with nothing,...
If you ship it back, be careful. Apparently the “trade in kit” that comes with the phone is actually for returning the new device, and sending it back with that will have your trade in lost and make it very difficult to get your credits. I’m bringing my trade in to a store this year.
I’ve been doing this for 9 years. I’ve never seen so much push back over a trade in- if they weren’t already processed. We process multiple trade ins if the phone was bought at Apple, Costco, etc no issues at all. As long as there’s AT&T installments and you bought within the promotional period, the phones being traded weren’t already processed outside the store via online (true- I can’t take phones that were processed already- my system won’t allow me and the customer has to follow the instructions given when they processed their own trade in online). If the phones haven’t already been processed to trade in and the trade ins were processed correctly by the store rep and passed the audit the store rep did when said phones reach the trade in dept , AND THE REPS DO THEIR JOB then there shouldn’t be issues.
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Please do. I hate the trade in kits. I always tell my customers to bring it back.
Dave-
This part of your reply:
The individual covering customer arrivals asked what was the purpose of my visit. I let her know that I had 2 iPhones to return to complete 2 line upgrade orders. She indicated that they don't have any way to send them back or even process the trade-in on the account.
ANGERS ME. that’s the biggest lie. I’m sorry that happened because it’s a bold face lie.
I am a friday order as well with an October 11th delivery. When i open my Att app I get flagged that I didn’t accept my agreement but when I proceed it says it’s already been done. Then fedex won’t register my delivery manager because I heard there is a common error for years regarding using an apartment number won’t register in the account. I’m heading into this blindly optimistic and i’m still excited! hope everyone else is faring well and here comes track every two hours week 😂!
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So they tell you to use the return box for trade-ins? . I'm not sure how they do it with labels, but Just send it in like they say. If you go to a store most likely they will say they can't take it. This will depend on the store, but I think it's probably nine out of ten. If you are so paranoid, certainly make a day of it.
Point is, be careful with the label and you are good.
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I could not and when I got my FedEx tracking I could see why. The phone number listed on the Shipping was all zeros. and the reference numbers listed did not match my Order numbers. My orders both start with 64-xxxxxx.
Dave
They tell you to use the included shipping label. When you do use the label included in the box, your trade in phone goes to the wrong warehouse.
There’s an option when ordering to select trade in in store. Even if you don’t select that, they will take it.
So no, the point is not to simply be careful. The point is to not follow AT&T’s own instructions, because your phone will go to the wrong location and it will be up to chance if it will make it to the correct one. I’m 2/4 on that front. (First two times worked, third - thought it was a fluke, fourth - realized what the problem was, return label instead of trade in label). Fifth time brought to store and will continue to do so from now on.
Yes, they tell you use the return box that they provide. They provide a shipping label for the return and directions for the customer. For my last trade-in, I’ve just used the directions and materials they provided and it went smoothly.
I did one trade-in for my mother‘s phone in a store. Based on my experience and what I was told at the time, if you want to do a trade-in in the store, you have to do the entire process in the store. You get your new phone in the store instead of ordering online, and you do the trade-in, activating the new device and so on in the store. I’m not sure if I just got lucky that day but they did the trade-in right there and then in-store.
I’ve been having an issue with AT&T and my order. Originally, had pre-ordered an iPhone 16 Pro in Desert Titanium but changed my mind on the color. Cancelled/reordered about 20 minutes later when my line refreshed. Order was then cancelled by AT&T, saying their system thought I had two pending orders. I called yesterday, waiting for my line to refresh and ordered one via phone as it would not let me process an upgrade online.
Now, I have a phone on order, was told it would still arrive on Friday but when the confirmation came through, it had a shipping date range of September 26 - October 11. Now, the order just changed to “We’re just about ready to ship“ but the ship date still shows October 11th. No notification from UPS/FedEx about a label or incoming package… I wanted to cancel my order and pick up in store but was told that wasn’t possible either.
It’s just a 16 Pro, 128GB Natural Titanium… Any experience here?
And the cherry on top is, on the app it says my order hit a snag, but my order status has no mention of an issue. No email received either. This is most likely a bug.… AT&T’s system truly is prehistoric.
Now, I have a phone on order, was told it would still arrive on Friday but when the confirmation came through, it had a shipping date range of September 26 - October 11. Now, the order just changed to “We’re just about ready to ship“ but the ship date still shows October 11th. No notification from UPS/FedEx about a label or incoming package… I wanted to cancel my order and pick up in store but was told that wasn’t possible either.
It’s just a 16 Pro, 128GB Natural Titanium… Any experience here?
And the cherry on top is, on the app it says my order hit a snag, but my order status has no mention of an issue. No email received either. This is most likely a bug.… AT&T’s system truly is prehistoric.
It would only be a FedEx tracking number. Do you have the FedEx app with an account (free or paid)? If properly setup for notifications you should receive a SMS Txt with a link for your tracking number in FedEx.
Does it indicate which Order hit a snag? Did you get the Order information on your last Call-in order that indicates it was a Call Center Order?
It is not 1 system but multiple legacy systems and they don't always place nice on the weekends. You should wait until tomorrow morning.
Dave
I always have issues with trade-ins. Every. Single. Year. For the past 4 years straight. They’ll send me texts saying I haven’t returned the trade in. And each year, I have to be on the phone with them to send them proof that I returned it. I tried returning to the store but they never accept it. I’ve resigned to this dumb process now.