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**AT&T iPhone 4 Order Status Thread**
- Thread starter PezRadar
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So I ordered my iPhone 4 32GB at 5:00 am Central Time on 6/15 from the AT&T Premier site. My status is currently processing. When I check my order status on the regular AT&T site, my date ordered is 6/17 and all my items are on backorder. Why are orders that were placed after mine on premier getting tracking numbersThis is stressing me beyond belief and it's just a phone I know...but it's THE phone!
Join the club, there obviously is no "first come, first serve" utter chaos!
I keep envisioning several very large pallets of iPhone 4 boxes, with AT&T employees taking iPhones one at a time off the "ordered" pallet, putting it in a box, applying a FedEx label, then moving it to the "shipped" pallet.
Repeat this several hundred thousand times.
I firmly believe that they're just getting started applying tracking numbers to the huge mound of orders they received.
Yay, mine just left Alaska
The point of this thread was not to expect your phone on the 23rd like half of you people are talking about. I dont even think anyone said anything about the 23rd in the original post.
The point is just like Ishimaru stated: "it's fun."
Thats why im doing it, i find it fun to watch my phone on its journey to my front door
The point of this thread was not to expect your phone on the 23rd like half of you people are talking about. I dont even think anyone said anything about the 23rd in the original post.
The point is just like Ishimaru stated: "it's fun."
Thats why im doing it, i find it fun to watch my phone on its journey to my front door
True. It's all about the fun. I'm expecting mine on the 24th.
So I ordered my iPhone 4 32GB at 5:00 am Central Time on 6/15 from the AT&T Premier site. My status is currently processing. When I check my order status on the regular AT&T site, my date ordered is 6/17 and all my items are on backorder. Why are orders that were placed after mine on premier getting tracking numbers
No worries. This is exactly like my wife's order through Premier, same dates.
I ordered directly from the store around 11:45am eastern. They had to do it by pen and paper, but I do have an order number and things are "processing". Hopefully will see some movement tomorrow.
I call atts normal number and track my status and it says it is back ordered, but I call the at&t premier number and it says my phone is processed and will ship shortly is that normal?
i was told the same thing today - called another customer service number i was given and the woman there told me it was 300th in line to be shipped. so the recording saying its processED I'm guessing means we should be hearing about a shipment in the next 12-18 hours hopefully
just something to share - I'm assuming most of us ordered w credit card (I was told by ATT not to use debit), well Chase fraud dept flagged my preorder as fraudulent on 6/16 and called me. I got it sorted out but according to the woman at customer service today this bumped my order date from 6/15 at 7:30 AM to sometime the morning of 6/16 (even though ATT site still says my order date was 6/15)
no idea why when I spend $106 a month w ATT, that a purchase of $199+ tax would be flagged but it was. Anyone else have this issue??I ordered mine at 8am central, so the same as you. Still on backorder. This is bull sh**. F*** ATT. I will be camping at Walmart if I don't get a tracking number tomorrow.
Ok that shoots down my theory. I ordered mine easter as well, and I got my shipping conf# this morning.
I was going to suggest that all IP4's were going to be shipped out of Pacific or maybe Central. With that being said, easter would get their conf#'s first and work its way to pacific. Since it takes longer to ship an item from the west coast to the east coast, of course.
For all those who care, I ordered via premier at 7:45 EST - I was backordered last night. Checked this morning, back-ordered was removed around 8am, but still no ship. Around 10:30 AM EST, changed to 'null' and gave me a working (albeit not functional) tracking number - in that Google recognized it as a FedEx number, but it didnt show up in FedEx's database. Nothing changed since then, still shows null, but did just get an email from AT&T Premier telling me my order had shipped, and giving me the FedEx number. For those who really care, here is the email:
Dear XXXXXXXXXXXXX,
We shipped your recently placed AT&T Premier order.
If you pre-ordered the iPhone 4, it is staged for pickup by our shipping carrier. Because of unprecedented volume, it may be as much as 72 hours before the carrier can provide any detailed information to you. Please don't be concerned if you visit the carrier's site and specific information about your order is not provided. The information will be updated when the carrier picks up the order at our warehouse.
Your tracking number is shown below:
Web Order number: XXXXXXXXXXX5014
Your FEDEX tracking number is:
XXXXXXXXXX
To track your shipment(s) online, follow the link to the FEDEX website
FEDEX
How to Activate Your iPhone:
Charge your phone/device following the instructions provided in the user's guide.
Power on your phone/device.
Call 1-866-499-8008 Monday-Friday from 8:00 a.m.9:00 p.m. Eastern Time or Saturday from 11:00 a.m.8:00 p.m. Eastern Time to activate your phone/device. You may be asked for any of the following information:
Wireless Phone Number
AT&T Premier Order Number
15 digit IMEI number
20-21 digit SIM card number
Follow these additional activation steps for your iPhone:
Download and install the latest version of iTunes from www.apple.com/iTunes to your Mac or PC.
Connect iPhone to your Mac or PC using the included cable and dock.
Follow the onscreen instructions to sync your iPhone.
Visit http://manuals.info.apple.com/en/iPhone_User_Guide.pdf to view the iPhone User's Guide.
We appreciate your business and look forward to having you as a customer.
Thank you,
The AT&T Premier Team
This email was auto-generated. Please do not respond.
© 2010 AT&T Intellectual Property. All rights reserved. AT&T and AT&T logo are trademarks of AT&T Intellectual Property.
So, I just got off the phone with AT&T Business Care and asked what was going on with the Premier orders and why the majority seemed to be back ordered. I was read a canned response about what back-ordered means and basically told they have no idea what is going on or when we can expect our orders. Those that were told they are in the first batch, there is no way for them to tell that. The rep was very friendly and offered to continually check my status for me and notify me of any changes.
Bottom line; AT&T does a horrible job of keeping their CS Reps in the loop. This is ridiculous as they are the ones on the front lines who are actually talking to the customers. They only have canned responses and assumptions that they have come up with in internal conversations with each other (among CS Reps).
I can't wait for Verizon to get the iPhone. I will happily pay the higher ETF to get away from AT&T. They seemingly have no clue as to how to treat their customers. Granted, their reps are friendly, they are not given the resources to effectively do their jobs. The reps have got to be frustrated with the lack of information they are given.
Bottom line; AT&T does a horrible job of keeping their CS Reps in the loop. This is ridiculous as they are the ones on the front lines who are actually talking to the customers. They only have canned responses and assumptions that they have come up with in internal conversations with each other (among CS Reps).
I can't wait for Verizon to get the iPhone. I will happily pay the higher ETF to get away from AT&T. They seemingly have no clue as to how to treat their customers. Granted, their reps are friendly, they are not given the resources to effectively do their jobs. The reps have got to be frustrated with the lack of information they are given.
Ordered 2 phones with new service, yes we left Verizon for our iPhones
As most of you, I had 5237245523842378 tabs open trying to order through Apple, but nope :/ Then at about 8am on the 15th, I tried AT&T and it went through
It still says processing when I check my status, but I am hoping that will change within the next day, or two.
I do think it's odd that it says I ordered the phones on the 17th though
As most of you, I had 5237245523842378 tabs open trying to order through Apple, but nope :/ Then at about 8am on the 15th, I tried AT&T and it went through
It still says processing when I check my status, but I am hoping that will change within the next day, or two.
I do think it's odd that it says I ordered the phones on the 17th though
I need to stop reading all of this stuff...as of last night I am without a working phone and my iPhone ordered at 11am CST on the 15th is backordered still....kind of pissed now. I'll eat my words if I have the phone in my hand on Thursday (like I should!) but I'll still be annoyed with ATT for having such crappy updates.
So today I received notice that my 2 iphones were shipped today via Fedex and gave me a tracking number. Literally 10 minutes ago I received a noticed this time through email saying that my third iphone 4 has shipped. But get this, with UPS? I'm confused. Why would 2 ship through FedEx and the other ship via UPS?