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**AT&T iPhone 4 Order Status Thread**

well, i guess i wont have to go and bash heads. got a fedex number late last night. wow.

6807 boat
2- 32gb
order the 15th at 7pm est, from my 3gs waiting in line at the at&t store cause their sytems were down . lmao
my daughter go her 16gb iP4 on the 24th


am i the last one? do i win?
bitter sweet!
 
FedEx number meaniningless

I ordered two iP4's at the AT&T store on the 15th. Both were to arrive on the 24th, but only one came. FedEx tracking still says "information transmitted to FedEx", "expected shipdate June 23" for the second phone. It's been stuck on that message since the 22nd of June. No updates. I've spoken to At&T, the local AT&T store, and FedEx. Nobody can tell me where the phone is or when I can expect it. Meanwhile, my AmEx card was charged for both phones back on the 22nd. Nice work AT&T, really great customer service.
 
bensonglass said:
well, i guess i wont have to go and bash heads. got a fedex number late last night. wow.

6807 boat
2- 32gb
order the 15th at 7pm est, from my 3gs waiting in line at the at&t store cause their sytems were down . lmao
my daughter go her 16gb iP4 on the 24th


am i the last one? do i win?
bitter sweet!
Click to expand...

Nope still backordered here.
 
My tracking number finally showed up. Should be delivered to my store before 3:00 pm on Monday. I think it's funny that the store manager didn't have a clue when it would come in and told me that Tuesday was my best bet to get one. I hope he sees it come, I had to have him go check Friday around 7pm to make sure it hadn't come in that day. Good luck everyone.

32gb
ordered 6/15 with 6/17 order date
X****** in store order
 
Well... I had gotten my number last night from FedEx, but it still does not show up on their website... grrr.. Has this happened to anyone else?
 
I ended up getting my phone on the 24th even though the fedex tracking number only started working that morning. I ordered on the morning of the 15th, 9am, est. My order didn't show up on line until the 20th. I called customer service on the 19th. I am a premier customer. I called and complained, and stayed on the phone through two escalations (an escalation to the customer service rep's manager, and then an escalation to the manager's manager). I said that I expected a call and follow up from a director or a vp in regards to this and that the $300 plus a month I spent on att wireless and Uverse combined warranted that this situation be dealt with.

Bottom line: The morning after I called customer service and escalated, my order "magically" appeared online and was on track to ship and arrive by the 24th. There was a "special handling" note on my account, and I think I ended up getting bumped ahead in the queue because of my escalating the situation, so it does pay to complain if you have the time for such drama, but you have to escalate above the rep's head to get any results.

Would I do it again? No. Next time I will wait a month or so until the frenzy dies down.
 
I could walk into the Apple Store in Pasadena right now and buy an iPhone 4 ... but I can't, because I can't cancel my still-backordered Premier order and reset my upgrade eligibility until tomorrow.

This is such an AT&T fail on so many levels.
 
Spoke with a csr supervisor last night. She was the most pleasant and most helpful person I've talked to from att so far.
She said she would look into my issue. She called me back promptly and told me she would get me committed to a phone from a retail store when they come out on the 29th if I havent seen a tracking number before that date.
She also called me back this morning to thank me for my business and to keep me updated.
Finally someone who can actually get the ball rolling...
 
katai said:
Pasadena still has some in stock? I thought all appl stores are sold out.
Click to expand...

They do according to the person who picked up the phone this morning. She could have been lying though ... after all the calls to Premier support, I expect every single phone support person to be lying through their teeth.
 
just placed an order on the apple site. estimate shipping is July 20th lol ohh well not in a hurry. question is that would the shipping sates change?
 
Really ordered 06/15 0550 PST
Says I ordered 06/22
Order #EXTP88966

Last 2 years with AT&T ... worst company ever!
 
Holy shnikes, progress! My credit card has been charged, folks! I may not win this contest after all! Order status is still "processing," but I'll take what I can get at this point. Hopefully this means I'll see my baby by Tuesday. :)

History: Ordered on 6/15 @ 4:00 AM, got "attention" message last tuesday, called and confirmed CC number, been processing ever since. COME HOME TO PAPA MY PRECIOUS.
 
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