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**AT&T iPhone 4 Order Status Thread**

tonymophoto said:
I haven't upgraded to iOS4 yet, because of the reasons you just described.

You're right though, if nothing changes today I'm definitely going to call. I called after the 5 day mark (just to let them know that telling people 4 days probably wasn't a good idea anymore) and got the "We can only check status like you can, we aren't told much at all about time frames" :rolleyes:
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Thats weird that you are getting those problems even without iOS4. Good luck with getting your iPhone sooner than later.
 
michaelsgirl said:
I just called at&t, I finally spoke with someone who has some sense. He told me that There are no phones currently available, Meaning your phone hasn't been MADE!!!!! He said no AT&T warehouses in the northeast currently has phones. So the orders cannot be filled.

Once you order from the AT&T website, your order is then sent to a fulfillment warehouse where they ship out the phones.

They can't ship them, because they simply dont have any phones. So those of us you are still waiting for a phone in the northeast will have to wait "possibly" untill AUGUST 7TH!!!! FOR THE PHONES TO SHIP!!!!
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If this is true this is the worst news ever. Going on 4 weeks now without any type of phone.
 
My phone came off backorder a couple of hours ago. How long does it take until it ships, from the time it comes off backorder?
 
Anthony T said:
My phone came off backorder a couple of hours ago. How long does it take until it ships, from the time it comes off backorder?
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Mine seemed to take 2.5 days to get from backorder to shipping status, expect about a 3 day turnaround (not sure how weekends will determine your delivery time).
 
Okay, this is ridiculous. Ordered 7/7. Still back-ordered. Wednesday will be my 14 days.
 
GDVI said:
Okay, this is ridiculous. Ordered 7/7. Still back-ordered. Wednesday will be my 14 days.
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From what I've gathered from this thread, 7/7 seems to be the date that is stalled currently. 7/6 orders have shipped, and later date 32gb orders have shipped but no movement on 7/7 orders yet.
 
tonymophoto said:
From what I've gathered from this thread, 7/7 seems to be the date that is stalled currently. 7/6 orders have shipped, and later date 32gb orders have shipped but no movement on 7/7 orders yet.
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Yeah, it freaking sucks.
 
I bet i won't see any movement on my order(16g 7/8) till about the 30th of this month!!!! i hate this process soooo much!!! ugh!!!:mad:
 
My 32GB that I ordered this past Monday, 7/12, has finally shipped! Expected delivery date is Monday 7/19.
 
Orderd 7/6 and just came of backorder this morning and is on its way. Unfortunatley I called at&t to see if fedex delivers there on saturday and they said no!! So pretty sure i still have to wait until monday even though it's an overnight delivery. :mad:
 
My premier order status has been in 'received' (not processing) for three or four days. Is that normal?

I ordered one iPhone (I have a screen shot of the order receipt page), but the automated e-mail said I have six one-time charges of ~$216—5 iPhones too many. After an hour wasted on phone 'support' trying to talk to someone who can help I gave up.
 
tonymophoto said:
From what I've gathered from this thread, 7/7 seems to be the date that is stalled currently. 7/6 orders have shipped, and later date 32gb orders have shipped but no movement on 7/7 orders yet.
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Except for this guys! I ordered 7/6 and my order hasn't had any change yet. But it does look like a lot of the 7/6 have been put off backordered or shipped, so I'm STILL hoping to see something VERY soon.
 
joshuakrey said:
Except for this guys! I ordered 7/6 and my order hasn't had any change yet. But it does look like a lot of the 7/6 have been put off backordered or shipped, so I'm STILL hoping to see something VERY soon.
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Right there with ya. 7/6 and still backordered. AT&T is full of ****. they claim they process the orders on a first come first serve basis. If it goes passed the 14 day mark, I'll tell them to get stuffed and take my business elsewhere. Having to wait is understandable, but the rude customer service I've experienced and the way they ship packages out of order is unexceptable.
 
GDVI said:
Okay, this is ridiculous. Ordered 7/7. Still back-ordered. Wednesday will be my 14 days.
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this sucks! which number are you guys using to contact them!? their contact info for orders are all chat based it seems.
 
Philalbe said:
Right there with ya. 7/6 and still backordered. AT&T is full of ****. they claim they process the orders on a first come first serve basis. If it goes passed the 14 day mark, I'll tell them to get stuffed and take my business elsewhere. Having to wait is understandable, but the rude customer service I've experienced and the way they ship packages out of order is unexceptable.
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When you consider the volume that they are shipping, you need to understand that the order that people click their mouse might not transfer 100% into how the warehouse completes the order. This isn't a ma and pa online store shipping 10 things a day. Also, if you think that canceling your order will have a profound effect and cause them to see the err in their ways, I think you are mistaken :).

Their customer service could certainly use some work, but I suspect that issues seen in the iPhone shipping can be traced back to the relationship between Apple and AT&T...Apple's secretive policies has got to make it tough for AT&T be consistent when their way of doing things is dictated by their supplier.

Yes waiting sucks. Yes they should ship within the time they give you. I can go on and on... The truth of the matter is that you're an early adopter to an extremely popular product and you knew what you were getting into. If that doesn't work for you, then maybe the iPhone isn't for you.

And I'm not trying to be argumentative, believe me I want my phone ASAP too! I ordered on 7/7 and am still on backorder (16GB on AT&T). It's just how this is going to work. I'm just thankful that they even let us order online so I don't have to deal with going to the store.
 
bakertime said:
When you consider the volume that they are shipping, you need to understand that the order that people click their mouse might not transfer 100% into how the warehouse completes the order. This isn't a ma and pa online store shipping 10 things a day. Also, if you think that canceling your order will have a profound effect and cause them to see the err in their ways, I think you are mistaken :).

Their customer service could certainly use some work, but I suspect that issues seen in the iPhone shipping can be traced back to the relationship between Apple and AT&T...Apple's secretive policies has got to make it tough for AT&T be consistent when their way of doing things is dictated by their supplier.

Yes waiting sucks. Yes they should ship within the time they give you. I can go on and on... The truth of the matter is that you're an early adopter to an extremely popular product and you knew what you were getting into. If that doesn't work for you, then maybe the iPhone isn't for you.

And I'm not trying to be argumentative, believe me I want my phone ASAP too! I ordered on 7/7 and am still on backorder (16GB on AT&T). It's just how this is going to work. I'm just thankful that they even let us order online so I don't have to deal with going to the store.
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Nicely said! I'm tired of all these impatient people complaining. (especially if you ordered your phone a few days ago) Give it time, everyone is waiting. I love reading peoples comments because it helps me gauge when to expect my order to process but the negative attacks on Apple/AT&T are uncalled for. Wait your 7-10 business days.:) Sorry to those who ordered on the 5/6th and are still on backorder.
 
sent them a polite but concerned email about my 7/7 order. two hours later, removed from back order (but still "in progress")
 
I called yesterday on my phone it said backorder and now today it said its been received and is being processed so I guess that means its off backorder and my 7/7 order is going to ship soon? Yesss
 
I'm in San Diego and I ordered a 32 GB from the Premier Store today, July 16. Checked status right away and status displayed "Processing". That's hopefully a good sign, since some people are reporting that their order is still under "Received" status. Will report back when status changes to "Shipped".
 
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