Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.
When you consider the volume that they are shipping, you need to understand that the order that people click their mouse might not transfer 100% into how the warehouse completes the order. This isn't a ma and pa online store shipping 10 things a day. Also, if you think that canceling your order will have a profound effect and cause them to see the err in their ways, I think you are mistaken :).

Their customer service could certainly use some work, but I suspect that issues seen in the iPhone shipping can be traced back to the relationship between Apple and AT&T...Apple's secretive policies has got to make it tough for AT&T be consistent when their way of doing things is dictated by their supplier.

Yes waiting sucks. Yes they should ship within the time they give you. I can go on and on... The truth of the matter is that you're an early adopter to an extremely popular product and you knew what you were getting into. If that doesn't work for you, then maybe the iPhone isn't for you.

And I'm not trying to be argumentative, believe me I want my phone ASAP too! I ordered on 7/7 and am still on backorder (16GB on AT&T). It's just how this is going to work. I'm just thankful that they even let us order online so I don't have to deal with going to the store.


I don't think it's a matter of wether the iPhone itself is for me. This is neither my first apple product nor my first iPhone, but your point about being an early adopter is well taken. I had the foresight to reserve my iPad ahead of time and stand online come launch day. Looks like my timing was off with the iPhone 4. The demand for this device is huge, and I jumped in mid furor. I guess I just had one of those gotta vent moments. Apologies people:) Peace.
 
I ordered 7-6 at att.com I got a email today that order has been shipped and I should have it on monday the 19th. I CAN'T WAIT!!!!!!
 
I don't think it's a matter of wether the iPhone itself is for me. This is neither my first apple product nor my first iPhone, but your point about being an early adopter is well taken. I had the foresight to reserve my iPad ahead of time and stand online come launch day. Looks like my timing was off with the iPhone 4. The demand for this device is huge, and I jumped in mid furor. I guess I just had one of those gotta vent moments. Apologies people:) Peace.

Follow up. Just came off backorder and got tracking number. Looks like I ranted for nothing...:)
 
Ordered 16 Gig x2 on 7/7/2010

Finally came off of backorder this evening. Hopefully delivery by Monday. We will see.

:)

EDIT: Tracking number now assigned.
 
Hang in there. It felt like an eternity for me, but Mine finally came off of backorder and I was only a day ahead of you. Hopefully yours will come off backorder tonight or tomorrow :)

Yeah I hope so. I'm staying strong though! :)
 
Ordered a 16 gb on the evening of 7/7 from the At&t website. Not overly miffed or concerned yet as it seems a lot of other people from 7/7 still haven't gotten theirs. If it's not off backorder by Tuesday I might e-mail them.
 
MINE IS OFF BACKORDER! YESSS! 7/7 order 16GB from AT&T

Congrats, dude! Me and you have been pretty much side-by-side through this whole process, so I'm hoping mine will come off back ordered soon as well.
 
MINE IS OFF BACKORDER! YESSS! 7/7 order 16GB from AT&T

lucky! enjoy it for me ;) been following the thread for a while, but first post now --

I ordered as well on 7/7 (a 16GB black) from ATT store in california. still on backorder as of 6:30pm today
 
I checked my bank account today and noticed I was up $200+....Anyone else experiencing refunds for their iPhone 4 orders? Does this mean they canceled my order? Still back ordered on the AT&T website. 16gb ordered 7/10
 
I checked my bank account today and noticed I was up $200+....Anyone else experiencing refunds for their iPhone 4 orders? Does this mean they canceled my order? Still back ordered on the AT&T website. 16gb ordered 7/10
The hold that AT&T placed on the funds in your account upon ordering the phone simply expired. You haven't been and won't be charged until your phone has shipped; you haven't been refunded anything. Everything is probably OK but it doesn't hurt to call AT&T to be sure. My phone shipped quickly enough that the hold didn't expire until the phone had already been shipped out.
 
The hold that AT&T placed on the funds in your account upon ordering the phone simply expired. You haven't been and won't be charged until your phone shipped; you haven't been refunded anything. Everything is probably OK but it doesn't hurt to call AT&T to be sure. My phone shipped quickly enough that the hold didn't expire until the phone had already been shipped out.

Got it. Thanks for the response. I'll call AT&T up tomorrow just to make sure everything is still ok.
 
:eek: :D WOOOOOOOO!!!!!! FINALLY! Mine just came off backorder!!!!
:D

p.s Ordered 7/7 16GB California.
 
can someone please either pm a copy of their "concerning letter" or just say what to write to them please? i'm so impatient
 
although us 7/7 16gb customers are finally off back order, now comes the wait for shipping. or at least me..still in progress (but off back order).

I know I hear you on that, I hope they come off soon. As long as I get mine by wednesday I'll be happy( I leave for Texas Thursday)
 
Register on MacRumors! This sidebar will go away, and you'll see fewer ads.