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I called AT&T and I asked for the Ordering Department and they said there is no such thing.

Anyone here find out a way to cancel an AT&T in-store purchase? I purchased a 16 gig on July 23rd. Thinking it will take at least 10 more days to get to me if current trends continue

My local best buy has them in stock so that's why I wanna cancel

call this number.........1-866-391-0749, thats who i talked to
 
off back order

So I just came off of back order, but no shipping info or tracking number, does this mean my iphone is being processed or does it mean that funds are going back to my account and I'm off the order list? info please, if you can provide it :D
 
yeah. and the rep just told me. i didnt even ask him.
what time this morning did u get off bo? just tryna figure out how long does it take to get shipping info

The last time i checked before this morning was around 1 am and it was still backordered. So it came off some time around 1-10am and I got my shipping info around 11 am. Hopefully that helps. Your iphone time will come soon :D
 
So what does it mean to have a tracking number, yet still say In progress? and the money hasn't been taken out yet, yet i have a tracking number. Also, this is from the regular site, my premier says in progress still. Im a 7/13 premier, reg. order date 7/14 and off BO this morning at 10AM

My premier said in progress for an hour or 2 after I got my shipping info. It now says shipped though. Does your tracking number give you an estimated delivery date?
 
Just checked the OSR page and have a FedEx Tracking number which indicates it has been picked up in Fort Worth, TX for an estimated delivery of 3 PM tomorrow (7/28). Still no change at the premier OSR page (shows processing with the last update as 7/15) and still no notification of shipment to my e-mail address.

Looks like Premier takes upwards of two days to register as an order and, then, the 10-12 calendar days (or 12-14 business days) is holding true for 16s.

SOL
 
could be true but since i work at fedex im fairly certain that if the scanners are on and they are loading trucks with boxes, they're sending them out as soon as the loader shuts the door. If the warehouse is open and employees are working than so are the one's that drive the trucks. Doesnt matter though lol either way that kid in atlanta should have his phone by tomorrow.

so r u saying that fedex works 24hrs a day?
 
It Shipped!!!!!

Order thru Premier 7/19
Off Back Order after 11am MST 7/27
Shipping information after 3:30pm MST 7/27

Delivery Scheduled for 7/28 via FedEX! SWEET!

32GB Black iPhone 4..... Good by BlackBerry tomorrow......
 
could be true but since i work at fedex im fairly certain that if the scanners are on and they are loading trucks with boxes, they're sending them out as soon as the loader shuts the door. If the warehouse is open and employees are working than so are the one's that drive the trucks. Doesnt matter though lol either way that kid in atlanta should have his phone by tomorrow.

Fair enough. Weather delays are possible just not at all likely. Unless there's a blizzard. :D
 
time of arrival

Hey I have an estimated delivery date for tomorrow my phone shipped out UPS 2nd day air yesterday and I see alot of people have an estimated time, where is that at because I dont have an estimated time of deliverY
 
Hey I have an estimated delivery date for tomorrow my phone shipped out UPS 2nd day air yesterday and I see alot of people have an estimated time, where is that at because I dont have an estimated time of deliverY

If you have an estimated date of delivery, it should show up on the UPS tracking page at ups.com. I'm not sure about the AT&T status page as mine hasn't shipped yet.
 
Order thru Premier 7/19
Off Back Order after 11am MST 7/27
Shipping information after 3:30pm MST 7/27

Delivery Scheduled for 7/28 via FedEX! SWEET!

32GB Black iPhone 4..... Good by BlackBerry tomorrow......


Almost identical for me. Only thing I have different is I have to wait til the 29th by 4:30pm :(
 
I called them and they said that everything was in order...I partly don't think the lady knows what she is talking about though.

Edit: anyone have a number to speak directly to people who know what they are doing? I called 611 and they really are clueless.

I preordered from Premier. They sent me an email the day before it was supposed to arrive asking me to call with more information. I was on hold for an hour, someone transferred me to the porting department, the lady in porting had no idea why I was transferred to her, so she transferred me back to wait on hold for another hour. The next person I spoke to said she had no idea why my order wouldn't go through, canceled it, and said I'd have to order in a store.

I completely lost interest, but my husband still wanted the darn phone, so we finally ordered from AT&T (no Premier--16 GB x 2) around noon on 7/12. My order date on the status page is 7/13. It came off backorder around noon yesterday, but I haven't received shipping info. The hold is no longer on my credit card. I got worried that maybe my order had been canceled again, so I just called. I explained my entire situation. The guy put me on hold for 15 minutes and then told me proudly that he was able to find out that it should take 7-14 days and I could check my order status online. I told him again, yeah, it'd been 15 days, and the order status online was the reason I was worried that my order had been canceled again. He assured me that it was in progress.

Thanks, buddy. I'm glad you were able to do in 15 minutes what I can do in 30 seconds on my own. I look forward to 2 years of super awesome AT&T customer service if I ever do actually get a phone.
 
Update:

So I got my shipping information! It should arrive tomorrow (7/28) via fed ex. I ordered the 16gb at the att store on 7/14.

I CANNOT WAIT! :D

Same here, Ordered 2 16gb from AT&T on 7/14, got shipping info last night 7/26, shipping info indicates it will arrive tmr at 3 !!

finally I can stop reading this forum =)
 
I ordered a 32GB in-store (regular) on 7/24 and it was taken off back-order a couple of hours ago. No shipping information yet.
 
Premiere order date: July 6
Date registered on ATT website: July 20 (There was a problem with our order that we didn't know about till we called to check the status, so the order was on hold until then)

We ordered a 16 gig and a 32 gig. 32 gig came off backorder and shipped today. 16 gig still backordered.
 
7/13 Off Backorder! Update

My 16gb shipped from Ft. Worth TX @ 2pm and it's with UPS. 2-day air! It's coming all the way to San Francisco. Estimated Delivery 7/29 but I think it might come tomorrow...Best of luck to everyone else waiting! :apple:
 
16g iPhone 4

Ordered 7/13 from ATT Store.....only showing "In Progress" and nothing else. No one at ATT or the ATT Store can tell me anything. No Tracking number yet or Shipping Information....

Sure wish mine would be delivered on 7/29 like a lot of others....still waiting IMPATIENTLY!!!
 
I ordered a 16GB @ att.com, 07/21. I don't expect to receive my iPhone until 08/03 at the earliest. Needless to say this thread will be my home for the next couple of weeks :p

HAY FELLOW 21ers, RAISE YOUR HANDS :D lol
 
I ordered a 32GB in-store (regular) on 7/24 and it was taken off back-order a couple of hours ago. No shipping information yet.

Same here. Post and let me know when you get shipping info, I shouldn't be far behind you.
 
you can get Status for premier order this way

My premier said in progress for an hour or 2 after I got my shipping info. It now says shipped though. Does your tracking number give you an estimated delivery date?

you can go the regular att wireless site to get better info.
I am able to find my order using my work phone number.

https://www.wireless.att.com/order_status/order_status

As far as tracking numbers are concerned - go to the fed-ex site for updates.
If a tracking number was assigned (automatically at att warehouse) but Fed-Ex has not picked-up/scanned it yet - it will not show at fed-ex as anything. Think about how you can manually fill out a fed-ex label - you have the tracking number that minute, but fed-ex doesn't know anything about the shipment
 
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