AT&T iPhone 4S Pre-Order Status Thread

[MacBoyPro]

Hmm, I finally got it to work for mine. It's showing up using my Order Number and zip code. HOWEVER, it is my OLD zip code, as I changed my address when I ordered over the phone. Apparently that didn't actually happen in the ATT system (even though they MANUALLY did it). If you recently changed your address, try the old zip code. Order number + old zip and I got confirmation that there is a package, but no actual tracking info yet.

First post here. Signed up after trying the track by reference with my old zip code and it WORKED!

But get this. I both made and cancelled this order on Friday because it was gonna be shipped to the wrong address, and AT&T is STILL shipping it! And their charged is gone. And luckily the address is very close to me so I can still get it. Free iPhone 4S :O yesssir

 

[ZBoater]

I ordered on 10/7, received confirmation on Fri, Oct 7, 2011 at 7:03 PM, and since then my order has been backordered, in progress, and pending shipment. Just now chatted and called, and they tell me the order is active, at the warehouse, and awaiting shipment.

Sigh. And here I thought buying 4 phones (2 iphones and 2 dumb phones) and porting over all 4 lines from Verizon was going to get me something. Well, I guess it did. One big can of DISAPPOINTMENT.

 

[Goffel]

Ordered 1:30am PDT 10/7 Still no tracking, no nothing, not on backorder and shows pending shipment

This is just crap from ATT loads of orders placed well after that have been shipped and at this point now almost 6pm on the west coast I would doubt its going to ship today?

Im sure loads of others in this predicament, has anyone spoken directly to ATT recently? Has any CS peeps confirmed that the status may not update for a few hours or something?

Maaaaannnnn

 

[ryanmcv]

I ordered on 10/7, received confirmation on Fri, Oct 7, 2011 at 7:03 PM, and since then my order has been backordered, in progress, and pending shipment. Just now chatted and called, and they tell me the order is active, at the warehouse, and awaiting shipment.

Sigh. And here I thought buying 4 phones (2 iphones and 2 dumb phones) and porting over all 4 lines from Verizon was going to get me something. Well, I guess it did. One big can of DISAPPOINTMENT.

Is your order still backordered? Mine is, and always has been. I've heard so many different things it's unbelievable. One rep insisted that I never placed an order. Another rep found my order and said it would "likely" be shipped tomorrow. The latest rep is telling me it will be shipped in 21-28 days. I'm so sick of this.

 

[ZBoater]

Is your order still backordered? Mine is, and always has been. I've heard so many different things it's unbelievable. One rep insisted that I never placed an order. Another rep found my order and said it would "likely" be shipped tomorrow. The latest rep is telling me it will be shipped in 21-28 days. I'm so sick of this.

Yeah, mine still shows a 1 in the backordered column. But the funny thing is that it shows all 4 phones that way, including two dumb phones which I have to believe aren't. So that tells me the system just hasn't updated my record.

That's what I keep telling myself over and over. And now I believe it.

I BELIEVE!!!!!!

 

[Lorid]

Can't view order status

Anyone else having trouble even viewing their order status through AT&T. I ordered 10/7 at about 9am central time over the phone through AT&T and the last email I received was on the 10th with order status. It has an order number and shipping number but when I click the like to view order, I get an error message at the ATT website. I don't even know how it is being shipped. Any suggestions?

 

[jbachandouris]

ordered on phone friday 11am pst, t&c on saturday at 8am, couldn't track the order at all until now

they held money on my debit card friday and then today it got put back into my account. when i got home from work it was gone again. and just a little bit ago i got my tracking number. so maybe it's a good thing and they only release the hold and then charge it once they ship it

I have a similar story unfortunately, I still cannot track the order. Ordered Saturday by phone. Now 8:51 EST.

 

[Zoa]

Wirelessly posted (Mozilla/5.0 (iPhone; U; CPU iPhone OS 4_3_2 like Mac OS X; en-us) AppleWebKit/533.17.9 (KHTML, like Gecko) Version/5.0.2 Mobile/8H7 Safari/6533.18.5)

It had better update within a couple of hours! Haha. Att screwed ms last year too. I'll just take off work next time and sit in line :\

 

[Geckotek]

I don't understand why the holding on the CC is gone. Someone here said it's a good thing...

It's a normal thing. It's how credit cards work. Merchants don't charge your card for a purchase up front, they get an authorization first and you are charged later when they settle. Usually it happens so quickly that you don't realize it. But in cases like this where the shipping is delayed, the authorization falls off before the actual charge is made.

http://en.wikipedia.org/wiki/Authorization_hold

 

[wirawee]

Finally got tracking info a couple of hours ago. It's with UPS and the phone is supposed to arrive tomorrow. Taking the day off from work!

My order status had "1" in the backorder column until this morning.

Ordered around 1:00a on Friday the 7th through the ATT website. White, 64GB.

I know the AT&T odyssey has been challenging for many of us. In fairness, my confirmation email received Friday night said I would get the iPhone on the 14th. And the AT&T website has always said that pre-orders would ship on the 13th. So, they were consistent for me (I know others have had more headaches).

Good luck everyone!

 

[YoManStation]

I ordered on 10/7, received confirmation on Fri, Oct 7, 2011 at 7:03 PM, and since then my order has been backordered, in progress, and pending shipment. Just now chatted and called, and they tell me the order is active, at the warehouse, and awaiting shipment.

Sigh. And here I thought buying 4 phones (2 iphones and 2 dumb phones) and porting over all 4 lines from Verizon was going to get me something. Well, I guess it did. One big can of DISAPPOINTMENT.

Well, At least you got some progress or..... should i say another one of those 'you will be ok' message from those rep to relief anger from customer. look at my reply to you couple post up, if you call at&t, all they will say is things that will relief you and/or get you shut up and wait. i'm not trying to be negative because my status hasn't change one single bit since last friday... it's like a frozen screen that never change. im very frustrated and all i can say is what the FAAAAAAAAAAAAAAK~ but well, what can we do...
just don't listen to those rep... if you call again now, they will probably say "oh sir, you will have to wait 14-21 days just like email said" or "sir, don't worry, you will get your phone tomorrow most likely" etc etc blah blah blah~

Let chill and relax... Cheers

 

[hellomms]

Yeah, mine still shows a 1 in the backordered column. But the funny thing is that it shows all 4 phones that way, including two dumb phones which I have to believe aren't. So that tells me the system just hasn't updated my record.

That's what I keep telling myself over and over. And now I believe it.

I BELIEVE!!!!!!

So nothing?

 

[355922]

UPS est time of delivery

just spoke with the UPS guy that does my neighborhood...
if your tracking info says "Next Day" you are priority delivery and you will get the phone early in the day. Drivers will deviate from their regular route to get your package by a certain time.
If it says "Next day AIR SAVER" you will get it at the normal time UPS usually gets to your house/office.

so in my case, mine says Next Day Air Saver. Instead of getting it at 10am, im getting it at the usual time of delivery for my street (3pm). According to the UPS guy about 45 min ago.

 

[ectlu93]

YEAHHHH BUDDYYYY MY IPHONE 4S is one step closer to its final destination, MY HANDS....and just for the slow ones out there i live in Orlando,FL

 

[SAIRUS]

Yeah mine is sitting in Fort Worth, TX.

 

[IL05]

Finally off backorder!

I had a White 16 GB ordered online through the premier site on 10/07 9:00 AM PST that was backordered until recently. It finally went to 0 for QTY_BACKORDERED and later I got a Fedex tracking number. This all happened in the last couple hours or so.

So, for anyone who ordered before the cutoff, had a charge on their CC before, I'm pretty sure you'll be OK. Who is still backordered that ordered on time?

 

[rgil81]

Mine is shipping via UPS and is still in DFW. It has said DFW since 2am without any movement. Anyone else still in DFW? Its headed to the Chicago suburbs.

 

[Neurobit]

Yeah, mine still shows a 1 in the backordered column. But the funny thing is that it shows all 4 phones that way, including two dumb phones which I have to believe aren't. So that tells me the system just hasn't updated my record.

That's what I keep telling myself over and over. And now I believe it.

I BELIEVE!!!!!!

Still back-ordered here also. We'll have to see what happens tomorrow.
Otherwise, wait until next week.

 

[puma1552]

Just remember, those of you banking on it being delivered by 10:30 or 3:00, those times only apply to commercial deliveries. If it's going to your house, it's "by the end of the day."

 

[ZBoater]

So nothing?

Yup. Nothing. Nada. Zilch. Zero. Bupkis. Big Fat Goose Egg. Jack.

 

[EvoNiner1986]

Still nothing here...

 

[Tibu]

In the same boat as the last posters. Order has never ticked over from backordered. Called the store and they said the same thing; order shows as pending. They said they couldn't cancel the order so I could buy it from their store stock; If I did, I had to pay full price.

This is probably the worst experience I've ever had ordering a product. But, I'll take the lessons learned and never order from ATT again.

 

[Frankenstein]

All telesales orderers keep the faith!

I have been angry all week because my preorder from Friday was not officially processed until Monday due to the TC email that they send out at their leisure. After countless quotes of 21-28 days and no tracking info in sight, I was planning to wait in line tomorrow and canceling my preorder whenever it finally got here. I was reeeeally dreading that though, and I found out that I would probably have to pay a $35 restocking fee for each phone, so I decided to call AT&T CS one more time to clarify about cancellations. At the beginning of the call I decided it was worth a shot to ask her the status and that's when the magic happened. She started reading off the FedEx info and the rest is history.

Anyways, just wanted to post my last minute success story for anyone still waiting.

 

[Mr. Thompson]

I ordered three for our corporate account from the ATT store on the 7th. I was told the phones would ship within 14 to 21 days.

 

[YoManStation]

Still back-ordered here also. We'll have to see what happens tomorrow.
Otherwise, wait until next week.

Same here... looks like we are on the same boat. Don't know why guts is telling me everything will be ok.... but my mind is mad at at&t~ dam it!