i think it was held in memphis all of yesterday. i think it will still go to your local facility to be sorted onto the truck. iirc, you are on CST, that should be happening within the next hour. by 9 am, it should DEFINITELY be on a truck. still can take time to get to you :/
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AT&T iPhone 4S Pre-Order Status Thread
- Thread starter EvoNiner1986
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i think it was held in memphis all of yesterday. i think it will still go to your local facility to be sorted onto the truck. iirc, you are on CST, that should be happening within the next hour. by 9 am, it should DEFINITELY be on a truck. still can take time to get to you :/
on the phone with an AT&T rep right now, lets see why my phone is still backordered!
My phone appears to be on the assembly line at the Foxconn factory....
It will update with time. Mine was stuck at "Departed FedEx location", then went to "At local FedEx facility". Still waiting on "Out for delivery", though. It'll eventually get there.
My UPS guy called me just after 8 am ET, as he left the hub, and told me he had to make a few commercial stops first and that he has my iPhone and another order from Amazon!
Sorry. For anyone not in your situation, they don't know how it feels (myself included) this thread is just really addictive... FWIW I ordered at 1:45AM Pacific time (4:45 EDT) on 10/7.
on the phone with an AT&T rep right now, lets see why my phone is still backordered!
Same here. I'm in Backorder Hell and no one knows why??? Screw ATT!!!!
Mine just says "at local fedex facility" It went from my local "sort facility" to "local fedex facility" at 6:20 AM still no "out for delivery"...
EDIT: just saw this post
I guess that makes me feel better... maybe it just missed the scan.
I am in the same boat. Where are you located?
She put me on "hold" which was just silence, and then hung up.
I can imagine the conversation on her end - "oh no, not another iPhone call!!!!"
Mine is in the same boat. Sitting at local FedEx shop.
Ordered 10/7, 3:15:01 AM Central from AT&T.
I'd like to agree with you, but I've worked supply chains like this before, it's never in order, everything is sanctioned into chunks. not all orders go into one massive queue for fulfillment. orders are classified/categorized into priorities, then big decisions are made about what "chunks" get processed and in what order... The queue is by chunk, not individual. Literally someone is making decisions about this queue not at individual iPhone levels, but probably chunks of 50K phones of the same exact size/color... otherwise how do you think they were able to get stock into the stores? Some pre-orders were put on hold to complete in-store stock orders... and don't forget this time we're competing with order fulfillment across 100 carriers requests.
My order was classified as in-store | AT&T | 32GB | Black | Residential Ship | and probably 5 other tags... that determined my priority, not what time I ordered. all 50K orders that are part of my Chunk will all get processed at the same time so it doesn't matter what time of day or even what day you ordered unless you were the 50,001 order he got pushed to the next chunk.
that's why you see the randomness. it depends on which chunk your phone is in.
Can't agree with you more.
For those who have tracking info already. Congratulations! You will get your phone today.
Now for those of us who order in store or online or whatever ONTIME and still haven't get any info yet from at&t, looks like we are screw.... i cannot believe NOTHING has change since friday~ WHAT IS THE POINT OF PRE-ORDERING WHEN THEY JUST DO RANDOM DRAW AND DON'T HAVE ENOUGH STOCK EVEN FOR PEOPLE WHO ORDER ON THE DAY ONE 10/7 ????????????????
For those who have tracking info already. Congratulations! You will get your phone today.
Now for those of us who order in store or online or whatever ONTIME and still haven't get any info yet from at&t, looks like we are screw.... i cannot believe NOTHING has change since friday~ WHAT IS THE POINT OF PRE-ORDERING WHEN THEY JUST DO RANDOM DRAW AND DON'T HAVE ENOUGH STOCK EVEN FOR PEOPLE WHO ORDER ON THE DAY ONE 10/7 ????????????????
same s*** here, time to ******* up at&t, calling them and cursing the supervisor right now!
That is insane..... i believe people were so happy friday morning waiting for the store to open and place his/her order and only to find out that their order is screw~ if you order from apple or sitting at home at your sofa ordering online will get the phone early.. that is insane~
Ordered 2 16 GB On the 7th at 12:30 pm. One had in process quickly with email notification on Wednesday. Other one showed backordered until late last night with email notification at 10:30 pm, both now show out for delivery.
Second one arrived at my local Fedex 30 minutes behind other one.
Your email notification is the key, once you get that it's on the way, the email notes it might take 72 hours for your able to track.
"You may track the progress of your shipment by clicking the shipping carrier link below. Due to high demand, there may be a delay of up to 72 hours before the carrier is able to provide you with information about your shipment. For additional information, please contact the shipping carrier. "
"
my sad tale
I am a long time Blackberry user, never owned an iPhone, iPad, and only had a basic iPod a few years ago. So since I've decided to jump on the iPhone bandwagon, I've been a very anxious lady. I ordered in the store Friday around 6:45 pm. Couldn't order online due to different billing addresses on my credit card and my at&t account. Couldn't get in the store any earlier due to a dead battery in my car after the kids left a light on.
When I ordered, the salesman told me that the computer says it will be delivered in 14-21 days. Then he followed that statement with, "But that's what we've been telling people all day. It's just to set expectations low just in case something does go very wrong with your order. Also, I think they're trying to drum up more pre-orders. If people hear it's 2-3 weeks out, they'll rush to order before it's 4, 5, 6 weeks out. You'll have your phone Friday." So I went through with my preorder.
I signed T&C on the credit card pad, had my order status and CSS emails before I even left the store. I've sat on backorder ever since. Nothing at all has changed.
I'm still holding on to a thin little strand of hope that at&t is just messing with me and I'll get my phone today. I've opened the curtains for a clear view of the driveway so I can tackle the delivery guy the moment he steps off his truck. What's killing me is that I live right off of a major road with a lot of commercial traffic. Every time I hear the rumble of a truck, I mute the tv and hold my breath. And we're only getting started. It's going to be a long day.
I am a long time Blackberry user, never owned an iPhone, iPad, and only had a basic iPod a few years ago. So since I've decided to jump on the iPhone bandwagon, I've been a very anxious lady. I ordered in the store Friday around 6:45 pm. Couldn't order online due to different billing addresses on my credit card and my at&t account. Couldn't get in the store any earlier due to a dead battery in my car after the kids left a light on.
When I ordered, the salesman told me that the computer says it will be delivered in 14-21 days. Then he followed that statement with, "But that's what we've been telling people all day. It's just to set expectations low just in case something does go very wrong with your order. Also, I think they're trying to drum up more pre-orders. If people hear it's 2-3 weeks out, they'll rush to order before it's 4, 5, 6 weeks out. You'll have your phone Friday." So I went through with my preorder.
I signed T&C on the credit card pad, had my order status and CSS emails before I even left the store. I've sat on backorder ever since. Nothing at all has changed.
I'm still holding on to a thin little strand of hope that at&t is just messing with me and I'll get my phone today. I've opened the curtains for a clear view of the driveway so I can tackle the delivery guy the moment he steps off his truck. What's killing me is that I live right off of a major road with a lot of commercial traffic. Every time I hear the rumble of a truck, I mute the tv and hold my breath. And we're only getting started. It's going to be a long day.
haha, i think that's exactly what happened. Now to wait 20 minutes for another agent. Woo!
Disagree
I firmly believe I'm right on this guys, based on all I've read and heard from calling, chatting with AT&T reps, and what people have relayed on this forum. Their are multiple statements by managers in-store and by CSR's that are spinning why the store pre-orders are not getting filled as often as the others made at or later times. It's obvious in-store pre-orders were not in the same cue as the online and phone in orders. Something stinks and they are not being forthright. We'll see what happens here, but I predict the majority of unhappy campers at the end of the day on here will be the in-store pre-orders.
I firmly believe I'm right on this guys, based on all I've read and heard from calling, chatting with AT&T reps, and what people have relayed on this forum. Their are multiple statements by managers in-store and by CSR's that are spinning why the store pre-orders are not getting filled as often as the others made at or later times. It's obvious in-store pre-orders were not in the same cue as the online and phone in orders. Something stinks and they are not being forthright. We'll see what happens here, but I predict the majority of unhappy campers at the end of the day on here will be the in-store pre-orders.
I believe they should fulfill in store pre-orders that are on backorder with in store stock. That would be the right thing to do. If you pre-ordered at a store then why not be allowed to go into that very store and pickup an iphone if they are getting some in stock. I believe profits & greed are the primary reasons.
It is like this thing that happened to me the other day. I went with my fiance and 3 friends (5 of us total) to eat at a local restaurant for lunch. We got to the restaurant at 12:30 and the restaurant was very empty. There was maybe 2 other groups of people there eating lunch. We saw there was one round table large enough to fit 6 people and the rest of the tables were 4 person tables. Instead of the restaurant hostess seating us at the 6 person table she put us on a 4 person table and brought up a chair to put on the side of the table. The restaurant chose to treat us 2nd rate because they wanted to keep that 6 person round table open for a group of 6 people rather than make us 5 customers who were already there feel satisfied because lets face it, we were already there. About 40 minutes later and they are still empty and a group of 3 women come inside and get seated at the 6 person table. Thats like a slap in the face to my group of 5 people who were cramped at the small table. I know I will not be eating at that restaurant anymore.
ATT chose to keep the possibility of new customers available rather than to cater to the customers who are now "locked in". It is a very bad way of doing businesses. The only thing you can do, as insignificant as it may seem is to vote with your wallet and choose not to do businesses with this company anymore. Eventually there may be enough others like you who do the same thing. Problem is, I believe every other phone company has the same policy in terms of pre-orders and fulfillment.
Still on Backorder. The last few days I have been considering whether to go to Sprint and try to get one, and just tell Att to **** off, but Sprint kinda sucks here. I'm pretty much stuck with stupid att. NEVER ordering from att EVER again, for anything. Not even a **** case. If I don't get it today, I will be calling and cussing at someone until my tongue bleeds. I'm hoping that it goes like last year, where I heard of a bunch of people who were backordered and clueless ended up getting a surprise iPhone delivery.
The last few days I have been considering whether to go to Sprint and try to get one, and just tell Att to **** off, but Sprint kinda sucks here. I'm pretty much stuck with stupid att. NEVER ordering from att EVER again, for anything. Not even a **** case. If I don't get it today, I will be calling and cussing at someone until my tongue bleeds. I'm hoping that it goes like last year, where I heard of a bunch of people who were backordered and clueless ended up getting a surprise iPhone delivery.iPhone 4s in Hand - Went to ATT Store
There were no updates as of 7:00am, still back ordered, etc. So went to the Times Square ATT store, stood in line at 7:30AM and was out of door with my iPhone 4s by 8:30am.
Now just need to cancel the stupid online order.
There were no updates as of 7:00am, still back ordered, etc. So went to the Times Square ATT store, stood in line at 7:30AM and was out of door with my iPhone 4s by 8:30am.
Now just need to cancel the stupid online order.
You can't make this assumption across the board. I ordered in-store on Friday morning and my iPhone is out for delivery as we speak.
I agree with your first statement. I don't agree with the second statement because I have never seen anything but complete and utter awesomeness on the part of my local AT&T store. I bought my 3GS from them at release (upgrade from 3G). I waited in line for my iPhone 4 and the manager even recognized me from previously doing business there and held a 32GB aside because they were running out. I pre-ordered my 4S in-store and it is out for delivery. AT&T has treated me great over the past 4 years.
Still on Backorder.
Was in in same place as of this morning so went to ATT store at 7:30, have iphone in hand
Would suggest to try...if a store is nearby.